Inside Retail

AUGUST 24, 2022

Despite group net profit hitting $1.5 Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. per cent, New Zealand food up 6.6 per cent, and Big W down 3.3

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 235

Net Profit Department Stores Promotions Checkout 235

Inside Retail

NOVEMBER 16, 2023

Natira Boonsri named as CEO of Central & Robinson Department Stores By Tong Van Central Retail Corporation (CRC) has appointed the Chirathivat family’s heir Natira Boonsri as CEO of Central & Robinson Department Stores. Boonsri has about 20 years of experience in department store management.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Inside Retail

AUGUST 29, 2021

billion, as store closures during sporadic Covid-19 lockdowns throughout the year forced customers to shop online. Net profit after tax was up more than 40 per cent to $2.4 The conversion of selected Target stores to Kmart is now mostly complete. Total online sales increased by 57 per cent to $3.3

Net Profit 130

Net Profit Planning Returns Customer Experience 130