Inside Retail

AUGUST 24, 2022

Despite group net profit hitting $1.5 Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. per cent, New Zealand food up 6.6 per cent, and Big W down 3.3

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 234

Net Profit Department Stores Promotions Checkout 234

Inside Retail

AUGUST 24, 2022

per cent year on year, and a net profit attributable to shareholders of $1.514 billion, up $10 million on year. Woolworths Group boosted its sales by 9.2 per cent to $60.85 billion last financial year, with e-commerce revenues up 39 per cent to $6.26 billion, down 2.7

Net Profit 245

Net Profit Customer Experience Supermarket 245

Inside Retail

AUGUST 16, 2022

billion although tax-paid net profit fell 20 per cent to $244.1 Over the next two years, the business says it will make significant investments in leveraging its first-party data by launching a new loyalty program, creating a customer data platform and enhancing its customer analytics. per cent to $3.55

Supply Chain Management 246

Supply Chain Management Net Profit Wholesale Apparel 246

Retail TouchPoints

JULY 11, 2022

Kohl’s dedication to supporting brands that “offer a purpose beyond profits” will extend to its overall back-to-school selection, which features brands including: Ivory Ella , which donates 10% of all net profits to organizations like Save the Elephants; Yoobi , a brand that donates a school supply item to a child in need in the U.S.

Net Profit 245

Net Profit Apparel Returns Location 245

Inside Retail

NOVEMBER 16, 2023

“The mission of Central and Robinson Department Stores is to create a lasting impression on our customers and make them the happiest, as we are committed to constantly innovating and delivering the best customer experience,” Boonsri said. “We billion in revenue last year with a net profit of US$216.6

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Inside Retail

FEBRUARY 14, 2024

Williams is working with Powerfront, a software company, to provide the live chat and gamified floor-to-ceiling video display that shows all customers on the brand’s site and their real-time activity. This allows the team to intercept any issues and further enhance the customer experience globally from the brand’s flagship retail space.

Net Profit 262

Net Profit Customer Experience Accessories Location 262