Inside Retail

JUNE 2, 2021

Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transactional e-commerce site. Here are three key takeaways.

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Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., The move sets in motion a succession plan for Gass to succeed Bergh as CEO within the next 18 months. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan. Beginning Jan.

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Retail TouchPoints

OCTOBER 6, 2022

But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions. YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9%

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Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience.

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Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We

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Retail TouchPoints

JUNE 23, 2022

. “ Separation of the two enterprises will provide the best opportunity to successfully revitalize the traditional department store business while exploiting the growth opportunities at the SFA-related businesses.”. This strategy could hold water. The crux is to get to a digital-first mindset.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

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Inside Retail

MAY 29, 2023

He believes the company’s plan to have zero emissions by 2040 is leading the way in sustainability, in terms of its business model and ethical sourcing strategies. Innovation is key Meanwhile, closer to home, Walmart recently opened its first high-tech market fulfilment centre (MFC) in Arkansas.

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Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

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Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Tracking customer feedback, for both your own and competitor’s products, is crucial to understanding market sentiments.

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Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

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Inside Retail

JUNE 30, 2021

IR: How would you describe Malaysian customers’ current lifestyles and shopping behaviours, and how is Pavilion catering to that? The demand for personalised customer experiences has increased. This is because retail offers certain experiences that online shopping simply cannot replicate.

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Inside Retail

APRIL 13, 2021

per cent) and department store sales (-68.3 Companies also used the post-lockdown period to review the way they operate by implementing restructuring plans or evaluating their store footprint. For those who had invested in their online model and digital presence, this was an opportunity to connect with customers.

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Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing. “A

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Retail TouchPoints

JULY 27, 2021

Rising ecommerce sales and the power of social networks empowered customers to discover new, cutting-edge brands, which meant many (especially millennials and Gen Z) spent less time in the beloved department stores that had long served as anchor tenants. Shopping Destinations Set Sights on an ‘Experiential’ Tenant Mix.

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Retail TouchPoints

OCTOBER 21, 2020

The retailer plans to open 11 new U.S. stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets. Off-Price Retail: Like dollar stores, off-price retailers tend to thrive in times of economic uncertainty. Verticalization Connects Commerce and Services.

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365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. My focus will be to accelerate and enhance customer experience, as well as drive awareness and consideration for this unique platform.”. Secret Sales has also recruited Sarah Savva as External Relationships Director.

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Retail TouchPoints

AUGUST 5, 2020

Now, retailers are urgently focused on making their shopping experience digital, contactless and pandemic-proof. An often-repeated statement is “all of our digital plans for the next five years will be executed in the next 12 months.”

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Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage.

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Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s That’s a total of 130 full line store closures.

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Rangeme

NOVEMBER 22, 2022

The aim today is to redefine the role of the physical store. Many retailers are focusing on how they can offer customer experiences rather than simply serving as transactional venues. department store and supermarket chain John Lewis has more than doubled the number of stores in which shoppers can pick up purchases online.

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Retail TouchPoints

JUNE 1, 2021

To be sure, some of the retailers debuting marketplaces are looking to compete directly with Amazon: Walmart , Target , Hudson’s Bay and the planned Debenhams marketplace (under new owner Boohoo Group ) are all essentially huge digital department stores with broad category reach.

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Retail TouchPoints

SEPTEMBER 9, 2020

The laggards are those we now read about in the headlines as entering bankruptcy, with large department stores often mentioned. To survive, retail is being forced to think of itself as destinations to learn and interact, with fulfillment coming in the form of a pickup purchase or home delivery.

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Retail TouchPoints

OCTOBER 24, 2022

The UK-based marketplace already offers same-day service in the London area for sales on its ecommerce site, with plans to roll out this capability across the UK next month. million USD) and his plans to “aggressively” enter the U.S. How did that come about? Our demographics are split 50-50 between male and female buyers.

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Indigo 9 Digital

MARCH 30, 2022

If you are curious about Alibaba’s plan for staying on top then consider these six elements of its strategy. New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. Stores as fulfillment centres. Alibaba didn’t stop there.

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Retail Geek

JANUARY 12, 2024

So they, you know, when this happened, you and I, I think jointly predicted that them getting into fulfillment was not only a bad idea, but a terrible idea. So there’s no, no, no planning or, or, you know, kind of swapping and prediction.

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Retail TouchPoints

APRIL 5, 2022

These data and technology access concerns reflect brands’ desire to link their CSR plans and track their progress against a clear set of KPIs. This category includes department stores, specialty and softline brands. More firms under $20 million ( 35% ) report struggling with gaps in technology to track CSR goals.

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