Retail TouchPoints
OCTOBER 4, 2023
In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.
VMS
OCTOBER 13, 2021
With a record holiday season looming ahead, retailers are altering their messaging to set consumer expectations regarding “supply chain challenges,” “longer delivery times” and “lower inventories,” reports Reuters. consumers are expected to spend up to $1.3 trillion over the holiday season, according to Deloitte.
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Retail TouchPoints
AUGUST 23, 2023
Consumers expect a seamless interaction with a brand when and where they want it. In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. Loyalty must adjust to meet those evolving consumer expectations.
VMS
JULY 26, 2021
As of Friday, 33 ships were anchored off the coast of Los Angeles and Long Beach waiting to dock and unload their cargo. Half of the ships are classified as “mega-container” ships, which can carry up to 10,000 TEUs. Ships carry a variety of consumer goods, including furniture, auto parts, clothing and electronics.
Retail TouchPoints
NOVEMBER 10, 2021
The role of the store is continuing to evolve as consumers’ digital behaviors accelerate — one of the key reasons why experts believe the definition of a “successful store design” has completely changed. Retail TouchPoints (RTP): How have consumers’ increasingly digital behaviors influenced design decisions?
Retail TouchPoints
DECEMBER 13, 2023
After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. But underneath this positive blanket statement are a lot of nuances.
VMS
MAY 10, 2021
While consumer behavior has shifted toward online shopping, the global pandemic has changed what consumers expect from a retailer,” says Stephanie Young, president of Disney’s Consumer Products Games and Publishing division, in a press release. And will Canadian Disney fans be able to shop for merchandise on a shopDisney.ca
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