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Choice at the checkout – why it matters

Inside Retail

Consumers have changed. The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. sqm footprint.

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How Hydra Health is Transforming the Hospital Gift Shop

Retail TouchPoints

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. Hydra Health is strategizing a “next iteration” format concept that includes different fully automated stores and other tech-driven spaces.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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10 Unique Ways To Make Your Local Retail Shop Stand Out

Retail Minded

For example, consider adding digital touchscreens and self-guided kiosks to your shop or create a virtual tour and guided learning lab. Keep Up To Date With The Latest Trends Showing In Displays And Store Windows Keeping up with the latest trends is a great way to make your store stand out and attract new customers.