Retail TouchPoints

NOVEMBER 5, 2024

Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

Supermarket

Retail TouchPoints

APRIL 4, 2025

Finally, many retailers operate in a siloed manner. When inventory management, marketing, supply chain and in-store operations dont speak the same language and rely on separate data streams and objectives, theres a loss of agility. Disconnected teams mean fragmented decision-making.

Management

Retail TouchPoints

MARCH 17, 2025

One of the most promising is a challenge that has bedeviled merchandisers, marketers and inventory managers for decades, if not centuries demand forecasting. Unlocking the Power of Unstructured Data Even when a retailers overall demand forecast is optimal, inventory placement represents a big challenge.

Markdowns

Inside Retail

MAY 5, 2025

Ferags smart automation solutions are designed to ease these pressures across both stores and distribution centres by reducing dependence on surge labour and reducing cost per carton. Store operations : Store labour tasks are minimised by reducing back-of-house processing.

Fulfillment

Small Biz Trends

JULY 28, 2025

Key Takeaways Square offers a free setup with competitive transaction fees, perfect for budget-conscious businesses needing inventory management and sales reporting. PayPal has no monthly fees and allows for easy in-person transactions, making it ideal for small-scale operations. Its strong consumer sentiment index of 4.6

Merchant Services

Theatro

NOVEMBER 28, 2024

This involves identifying specific areas for improvement, such as enhancing customer assistance, increasing associate knowledge, automating tasks, or streamlining store operations. By equipping employees with real-time data and insights, Theatro created a more responsive and agile operational model.

Employee Engagement

I Vend

APRIL 2, 2025

So the very first thing to check out when youre exploring the use of retail management software is how well it does the basics enabling customers to pay for their goods. Yes, of course retail software is about more than just POS, but POS is the very heart of a retail stores operations, so it must be fast, reliable and rich in function.

Management

Retail Assist

JULY 22, 2025

With centralised data, automated inventory management and real-time insights, an ERP can help you scale without sacrificing efficiency. Spreadsheets Can’t Handle Complex Workflows Retail operations aren’t just about keeping track of stock. Missed deadlines, duplicated effort and things slipping through the cracks.

Inventory Management

I Vend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. iVend’s Retail Management Solution iVend has out-of-the-box connectors for every ERP in the market.

Payment Services

Retail TouchPoints

AUGUST 12, 2022

Invafresh aims to help Weis upgrade its entire fresh food operations lifecycle, from purchase to prepared food production planning, giving the retailer greater visibility and quality control over stores to maximize freshness and deliver a consistent consumer experience.

Store Operations

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

Inventory Management

I Vend

FEBRUARY 6, 2023

‘Out of stock’ – a phrase that no retailer wants to utter, and no consumer wants to hear. Not being able to buy what they want frustrates consumers, who are demanding that retailers are ‘never out of stock *. This lack of inventory costs retailers an estimated up to 8% of revenue in lost sales.

Inventory Management

Retail TouchPoints

OCTOBER 2, 2024

reflecting a significant shift in consumer preferences and vehicle technology. These stores must expand their product assortment, improve inventory management and optimize supply chain operations almost overnight. As of January 2024, plug-in EVs accounted for nearly 10% of all passenger vehicle sales in the U.S.,

Inventory Management

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. From a consumer perspective, connected in-store capabilities offer tailored experiences.

Payment Services

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success.

Inventory Management

Theatro

MAY 9, 2024

Leveraging its advanced algorithms and neural networks, Generative AI can empower store associates with real-time information, personalized product knowledge, and streamlined workflows, ultimately elevating the in-store shopping experience.

Store Operations

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. It also sends a message to The Paper Store’s current and future customers.

Inventory Management

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. We love the feedback that says ‘Hey, I was able to do this.

Fulfillment

Retail TouchPoints

JULY 17, 2023

Inventory management. With innovative inventory tools, retailers can always be sure the necessary goods are in stock in a particular store. Such RFID data is critical when goods are stolen to be resold and also gives valuable insights into which stores require more attention in terms of security. Self-checkout.

Payment Services

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.

Fulfillment

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Visual Merchandising

Retail TouchPoints

JANUARY 11, 2024

The Foodservice Innovation Zone will reflect the increased roles for technology in a field that’s embracing new formats and venues to satisfy consumers’ hunger and thirst.

ATS

Retail TouchPoints

MAY 11, 2023

I see three areas that retailers, using the right technology, can tap for growth, protection and efficiency gains: OPPORTUNITY #1: Bringing consumers to the metaverse and giving them memorable “phygital” buyer journeys. To do so, they’ll need seamless and instant access to information in-store, on the road or in their living room.

Kiosk

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). Simply put, the costs of readers have come down substantially, and the benefits for stores are even larger than before. Let’s start with the costs.

Customer Experience

Retail TouchPoints

OCTOBER 3, 2023

Checking inventory in a local store but not placing an order? I like to sort these reasons into two categories – those driven by a desire to provide customer service and convenience, and those driven primarily by the retailer’s desire to monetize their owned inventory as fully and profitably as possible.

Fulfillment

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Holiday shopping season is upon us.

Supply Chain Management

Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

Payment Services

Retail TouchPoints

JUNE 19, 2023

In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. Our research found that Amazon Prime members are not habitual impulse buyers when online shopping — yet they turn to impulse buying when they make trips to physical stores.

Inventory Management

Retail TouchPoints

DECEMBER 12, 2023

Keeping in mind as well the need to optimize their supply chain fulfillment to meet consumer delivery expectations while managing parcel carrier costs? Where can AI and data-driven pricing solutions help reshape a retailer’s outmoded pricing structure and deliver pricing that fits today’s consumer?

Markdowns

Retail TouchPoints

FEBRUARY 12, 2021

According to the researchers at the Auburn University RFID Lab, a typical brick-and-mortar retailer without RFID has about 60% SKU-level accuracy, which is simply not acceptable anymore to keep up with consumer demands for speedy fulfillment and a wide product selection. RFID can raise inventory visibility up to 99%.

Fulfillment

Retail TouchPoints

FEBRUARY 21, 2023

Circle K , and AutoZone are already using 5G to connect their stores. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. 5G can reduce wasted time and prevent inventory shrinkage, providing retailers with cost savings. Tractor Supply Co.

Sporting Goods

Retail TouchPoints

FEBRUARY 27, 2024

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. She has worked with several global companies focusing on risk management strategy.

Payment Services

Retail TouchPoints

JULY 28, 2020

In fact, recent research from McKinsey finds consumers indicating they will adopt long-term behavioral changes beyond COVID-19. Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk. Indeed, lockdown trained us all to do so.

Fulfillment