Retail TouchPoints

OCTOBER 23, 2024

Nearly 75% of consumers say the way they shop in stores has changed significantly over the past three years, according to Retail Systems Research (RSR). As an omnichannel retailer, “everything we do has to be even more omni,” explained Scott Devlin, CIO of The Vitamin Shoppe in an interview with Retail TouchPoints. “If

Checkout

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities.

Kiosk

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment

Inside Retail

APRIL 16, 2025

During that time, I had the opportunity to learn from a supportive mentor who taught me the practical skills involved in store operations while encouraging me to take on increasing responsibilities. Each of these roles came with a unique set of challenges and learnings across customers, products, operations and efficiency.

Management

Retail TouchPoints

JANUARY 29, 2025

Kohls will close 27 underperforming stores by April 2025 and shutter an ecommerce fulfillment center (EFC) in San Bernardino, Calif. The San Bernardino facility is one of 15 EFCs and distribution centers, and the closing stores represent approximately 2.3% of Kohls 1,150 locations. 2, 2024, declined 8.8% year over year, to $3.5

Department Stores

Retail TouchPoints

JULY 31, 2025

Static maps and broad demographics no longer cut it — brands must harness real-world mobility data to understand how consumers move and make purchase decisions in an increasingly challenging retail and food service landscape. Redefining catchment areas : Mobility data enables retailers to move beyond arbitrary radius-based mapping.

Fulfillment

Inside Retail

JULY 14, 2025

Kmart has partnered with Vanderlande to automate its new omni-channel fulfilment centre at the Moorebank Intermodal Precinct in Sydney. As demand increases and consumer expectations shift, the company is investing in advanced automation to simplify its operations and create a future-ready logistics network.

Fulfillment

Retail Wire

JUNE 15, 2025

Analysts point to a combustible mix of weaker consumer spending, tariff-driven cost pressures, and corporate belt-tightening as prime drivers of the bloodletting. Faster, more accurate e-commerce fulfillment. A modernized in-store experience with stronger visual presentation and more floor staff support.

Department Stores

Retail TouchPoints

APRIL 17, 2025

increasing consumer access to same-day deliveries. Reducing Multiple Deliveries from Multiple Stores The new mapping technology also means that customers can have orders fulfilled from multiple Walmart stores located in their service area.

Fulfillment

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping

Retail TouchPoints

MARCH 25, 2025

A Connected Grocery Shopping Experience In February 2024 Hy-Vee began leveraging Instacarts Fulfillment-as-a-Service to integrate same-day delivery fulfillment capabilities into its owned and operated websites. Hy-Vee first partnered with Instacart for deliveries in 2018.

Advertising

Retail TouchPoints

MAY 7, 2025

That requires a coordinated effort from policymakers, retailers and consumers to reject the exploitation at the heart of fast fashion and ensure no business can continue to operate with forced labor in its supply chain. What Retailers and Consumers Can do Now Governments cant fix this alone. Consumers too have a role to play.

Fast Fashion

Retail TouchPoints

FEBRUARY 14, 2025

Its differentiated and elevated positioning within the market and its alignment with our strategic initiatives of expanding in international markets, accessories categories and direct-to-consumer channels make this a highly attractive and complementary addition to our portfolio.

Accessories

Retail TouchPoints

MARCH 7, 2025

Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints. If [the retailer] had enough data, once that person entered the store, you could offer them a 10% off coupon or other promotion: Because you like this type of scented candle, have you thought about buying this product?

Payment Services

Inside Retail

AUGUST 12, 2025

With rising wage pressures, shifting consumer expectations, and the growing demands of omnichannel fulfilment, the traditional levers of improvement are no longer enough. What’s needed now is a step-change in how store operating models are designed, executed and sustained.

Shrinkage

Inside Retail

NOVEMBER 5, 2024

Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities. Improving efficiency: Automation can streamline store operations, ensuring that stock levels are maintained in less time and with greater accuracy.

Visual Merchandising

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. The event became one of the largest of its kind in Australian history, triggering regulatory scrutiny and erosion of consumer trust.

Payment Services

Retail TouchPoints

FEBRUARY 20, 2025

Ulta Beauty has partnered with retail connectivity solution Lucky to make DTC beauty brands in-store inventory available to shoppers in real time, allowing customers to choose same-day pickup or delivery of makeup, skincare, haircare and fragrance products from Ulta Beautys 1,400+ stores when ordering directly on the brands websites.

Consumer

Retail TouchPoints

JANUARY 20, 2025

Additionally, consumers are increasingly paying attention to these efforts and want to support brands that align with their values. Whether its reducing landfill contributions, cutting emissions or finding ways to reuse unsold inventory, the way waste is handled matters for your business and the planet.

Management

Retail TouchPoints

JULY 2, 2025

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. trillion in in-store sales. trillion in in-store sales. Among those using AI in the U.S.,

Consumer

Retail TouchPoints

JANUARY 17, 2025

In Las Vegas, for example, its not just travelers staying at the resort theres also the potential to capture some local [consumers]. We analyze every cruise line, ship and itinerary [in curating different assortments]. Think about Las Vegas and what people enjoy about it. What will their memory be from there?

Shipping

Retail TouchPoints

NOVEMBER 5, 2024

Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

Supermarket

Retail TouchPoints

JULY 29, 2025

In January 2025 Marquee Brands added Laura Ashley to its portfolio of consumer brands, which includes Destination Maternity, Sur La Table, BCBG and Dakine. “I think customers will find inspiration and plenty of practical ideas for making their homes more beautiful, comfortable and functional.”

Apparel

Retail TouchPoints

MARCH 5, 2025

Our strategy is all about creating todays Tarzhay , offering everyday discovery and delight for millions of families and ensuring Target is a consumer favorite for years to come. Target Chairman and CEO Brian Cornell touted FY 2024s 1.4% Target Chairman and CEO Brian Cornell touted FY 2024s 1.4%

Planning

Retail TouchPoints

JULY 8, 2025

Sandy Gilsenan: Every store we’ve opened has taught us something new about consumer behavior, operations and how we can continue to iterate on and improve the shopping experience. RTP: What would you say is the biggest advantage to being both digitally oriented and operating brick-and-mortar stores?

Point of Sale

Retail TouchPoints

JUNE 26, 2025

Ikea initially focused on three core systems: selling, fulfillment and after-sales. “We How it Started and Where it Goes from Here The first use case that Ikea tackled began with a dissection of the “order-to-cash” process , but even that term represents a shift in how the company operates.

Finance

Retail TouchPoints

JULY 11, 2025

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good.

Merchant Services

Retail TouchPoints

JUNE 25, 2025

Growth of Customer-Facing AI Fueling Associate Apps The expansion of AI-powered tools for associates is a natural outgrowth of the technology’s growing acceptance by consumers. For more information about associate-facing generative AI deployments, read our Tech Guide.

Management

Retail TouchPoints

JUNE 10, 2025

Curacao is a big box-style retailer specializing in serving Hispanic consumers in California and the Southwest, but it’s more than that — mucho more. We’ve recently opened a store in Chula Vista, Calif., which is a brand-new market for us, and a second store in Tucson, Ariz.

Payment Services

Retail TouchPoints

FEBRUARY 19, 2025

billion (Canadian) this year, the supermarket retailer will open 80 new stores under a variety of banners, with approximately 50 of these stores being hard discount locations. The retailer had opened three no name stores in Ontario in 2024 , promising consumers steep discounts. As part of Loblaws plans to invest $2.2

Planning

Retail TouchPoints

JUNE 6, 2025

The new service will launch at 100 stores in these markets, with the flights managed by Wing , a Google subsidiary; consumers can visit wing.com/walmart to be notified when drone delivery officially becomes available in their area. Walmart customers in Atlanta, Charlotte, N.C., Houston, Orlando and Tampa, Fla.

Planning

Retail TouchPoints

APRIL 17, 2025

Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply products, additional balloon options and enhancements to its in-store events. The party supplies assortment enlargement, both in stores and online, will begin in August 2025.

Accessories

Retail TouchPoints

JANUARY 22, 2025

Teaming up with The Home Depot is a new step forward in serving consumers through delivery in even more aspects of their lives, said Hashim Amin, Head of North American Grocery and Retail Delivery at Uber Eats in a statement. DoorDash added Five Below, Davids Bridal and Sports Basement in December 2024.

Customer Experience

Retail TouchPoints

JUNE 30, 2025

The combination of GMS and SRS will provide the residential and commercial Pro customer with more fulfillment and service options than ever before,” said Dan Tinker, CEO of SRS in a statement. and Canadian distribution footprint.

Fulfillment

Retail TouchPoints

JANUARY 22, 2025

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids rip events, athlete appearances and partner activations in addition to retail space.

Location

Retail TouchPoints

JULY 1, 2025

Kizik Targets Busy, Active Consumers in the ‘Sandwich’ Generation In deciding the tour’s route, Kizik was looking for areas that already have Kizik stores (which include Boston, Denver, Minneapolis, Philadelphia and Salt Lake City) as well as areas with “good wholesale penetration,” said Drori. “We

Wholesale

Retail Assist

JULY 22, 2025

They don’t offer real-time stock visibility or centralised stock control, making it hard to stay ahead of demand or prevent fulfilment delays. It brings structure, automation and a single source of truth to your store operations/workflows, so your team can stay organised, work more efficiently and scale with confidence.

Inventory Management