Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again. Having the best product or lowest shipping fee will no longer guarantee you a sale. Speeding up of order processing and fulfillment.

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Retail Bound

JANUARY 12, 2023

Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. In this blog post, we discuss 5 trends in eCommerce consumer behaviors that online retailers and eCommerce fulfillment services should be aware of this year.

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Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Retail TouchPoints

JULY 2, 2020

For consumers, that’s a lot of power. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. Similarly, the likes of Walmart and Target provide flexible fulfillment options like “buy online, pick up in-store” (BOPIS) paired with convenient curbside pickup.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Retail TouchPoints

OCTOBER 9, 2023

The intersection of traditional shopping and ‘online experiences’ is unavoidable. It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. 2: Real estate is becoming more dynamic.

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Retail TouchPoints

AUGUST 11, 2020

For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example. Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. But there is a fine line between success and failure.

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Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Surprisingly, over a third of global shoppers planned to start their shopping before the official Black Friday kickoff, according to ShipStation’s Peak Season survey.

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Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

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Inside Retail

FEBRUARY 27, 2023

million as consumer behaviour adjusted in a post-Covid environment and the company wrote off a major asset. million compared to the previous corresponding period when ongoing lockdowns had boosted demand for online shopping. The company shipped 3.94 Pureplay online books retailer Booktopia has reported a net loss of $3.9

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Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

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Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. Beginning Oct.

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Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

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Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 billion consumers worldwide. growth rate lags the projected global growth rate of 4% , which Salesforce forecasts will generate $1.19

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Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

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Inside Retail

JULY 13, 2023

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. With Fulfilment by Amazon, sellers can save on their operating costs to pay only for the storage space they use and the orders we fulfil,” he added.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

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Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Inside Retail

MARCH 5, 2024

Ikea have established themselves as an affordable and accessible homewares brand for Australian consumers but they are showing no signs of slowing down. IR : What are your expectations for consumer sentiment and spending in the year ahead? These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers.

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365 Retail

APRIL 15, 2024

It means that there is a shift towards smarter and sophisticated logistics – both of which are crucial components in online shopping. Understanding Smart Logistics: Beyond Traditional Shipping Starting with a question likely on most people’s minds: what is smart logistics? What does this mean?

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Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Inside Retail

AUGUST 22, 2021

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In

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Retail TouchPoints

AUGUST 24, 2023

Now the company has become the first toy brand to test out the hottest new arena in digital selling — TikTok Shop. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022. in November 2022. We’re nimble and super entrepreneurial.

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Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Independent Retailer

OCTOBER 31, 2022

With more consumers shopping online each year, brands need to be prepared for a significant increase in orders. The 2022 holiday season is just around the corner, and with it comes a plethora of shipping challenges. With more consumers shopping online each year, brands need to be prepared for a significant increase in orders.

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Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. We’ll look at these key elements of a positive and profitable holiday shopping program that will help you make a meaningful contribution to excellent client outcomes.

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Inside Retail

AUGUST 3, 2023

In retail, Amazon has reorganized its fulfillment network and opened warehouses for same-day shipping closer to big metro areas, saving time and costs on delivery. Brian Olsavsky, Amazon’s chief financial officer, said on a call with reporters that faster speeds have meant Prime loyalty customers are “shopping more often.”

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Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Retailers may not only find cheaper shipping, but also lower-priced goods. .

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Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle.

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