Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. The move toward experiential shopping is vital in bringing people back to physical retail spaces, creating an emotional connection that can’t be found while online shopping.

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Returns Department Stores Store Layout Fast Fashion 324

Retail Focus

OCTOBER 25, 2023

Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge.

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Department Stores Store Layout Specialty Store Fulfillment 162

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

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Store Layout Sporting Goods Consumer Location 228

Retail Focus

MAY 24, 2023

Constant unavailability may also harm your shop’s reputation making the customer feedback mostly negative. Lack of product is a major problem during the holidays when most consumers are looking to buy products. Lack of product is a major problem during the holidays when most consumers are looking to buy products.

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Store Layout Department Stores Customer Experience Management 130

Inside Retail

AUGUST 29, 2023

H&M Singapore has officially relaunched its Orchard Building flagship store in Singapore. After a five-month makeover, customers can enjoy a new store layout, digitised shopping experience and the official introduction of H&M Home.

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Store Layout Fashion Accessories Shopping 130

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. Not all apparel retailers will be affected equally, however. In fact, 50%.

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Returns Apparel Store Layout Specialty Retailers 263

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. It’s encouraging to observe similar trends in countries like China, where trends such as “revenge shopping” are aiding the country’s speedy economic recovery.

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Department Stores Merchant Services Outdoor Shopping 246