Retail TouchPoints

DECEMBER 5, 2023

The UK remains a global shopping destination and traditionally sees a significant influx of tourists during the Christmas season. The Importance of Chinese New Year for Shopping Tourists The Chinese New Year or Spring Festival is the most well-known and celebrated of the various Lunar New Years.

Marketing Spend 219

Marketing Spend Visual Merchandising Marketing Consumer 219

Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Emotional experiences are more memorable and create a stronger brand connection, and positive emotions associated with a brand can lead to brand loyalty.

Consumer 285

Consumer Store Layout Customer Experience Checkout 285

Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere.

Visual Merchandising 225

Visual Merchandising Customer Experience Consumer Location 225

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

Beauty and Health 222

Beauty and Health Shopping Payment Services Boutique 222

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 293

Visual Merchandising Fulfillment Store Operations Consumer 293

Retail TouchPoints

SEPTEMBER 12, 2023

Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles.

Visual Merchandising 225

Visual Merchandising Location Shopping Planning 225

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Loyalty must adjust to meet those evolving consumer expectations.

Drop-Shipping 194

Drop-Shipping Visual Merchandising Consumer Apparel 194

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

Shopping 238

Shopping Payment Services Visual Merchandising Customer Experience 238

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 270

Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail TouchPoints

JANUARY 24, 2024

Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future. A Bunkhouse getaway , a dedicated space for kids to relax, play and enjoy while their parents shop.

Visual Merchandising 147

Visual Merchandising Shopping Consumer Fulfillment 147

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. What is Merchandising? Why is Merchandising Strategy Important? A good merchandising strategy can do wonders for your business. 3: Customer Loyalty.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. It’s a location filled with coffee shops and Gen Z is everywhere there,” Zaccariello said.

Visual Merchandising 256

Visual Merchandising Outdoor Location Customer Experience 256

Retail Focus

MAY 9, 2023

Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. Retail design, physically, can directly impact customer emotions and behaviors. The role of retail environments in an experience economy.

Customer Experience 173

Customer Experience Visual Merchandising Shopping Accessories 173

Retail TouchPoints

NOVEMBER 10, 2021

The role of the store is continuing to evolve as consumers’ digital behaviors accelerate — one of the key reasons why experts believe the definition of a “successful store design” has completely changed. Retail TouchPoints (RTP): How have consumers’ increasingly digital behaviors influenced design decisions?

Visual Merchandising 241

Visual Merchandising Consumer Shipping Shopping 241

Retail TouchPoints

OCTOBER 6, 2021

This tactic is traditionally a means of merchandising brick-and-mortar stores with everything from standard, pre-built fixtures (think shelving, racks and displays) to custom millwork and design pieces that help bring brands to life within a physical space. They want on-brand experiences from the moment they walk through the doors.

Shopping 241

Shopping Kiosk Consumer Fulfillment 241

Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

Store Layout 242

Store Layout Accessories Location Promotions 242

VMS

JULY 29, 2021

SmartWork Media and SHOP! SmartWork Media will support SHOP!, the leading association for retail experience developers, with the creation and delivery of improved member benefits, event production, marketing, promotions and administrative support. The retail environment is my passion and SHOP! ” SHOP!

Management 98

Management Shopping Visual Merchandising Promotions 98

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. As a company, we place a huge premium on creativity.

Visual Merchandising 256

Visual Merchandising Consumer Specialty Store Fast Fashion 256

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. It’s an expansive venture, but it’s probably less expensive than acquiring customers online at this point,” she said.

Customer Experience 311

Customer Experience Shopping Consumer Fulfillment 311

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. These consumers also have a desire to create connections with their favorite brands.

Consumer 291

Consumer Department Stores Shopping Clienteling 291

Retail TouchPoints

APRIL 19, 2023

Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.

Visual Merchandising 207

Visual Merchandising Marketing Planning Shopping 207

365 Retail

OCTOBER 5, 2021

As part of this transformation, Desigual recognised the need to modernise and streamline communications and visual merchandising (VM) processes and compliance across its store network and, accordingly, deployed the YOOBIC mobile-first platform. “We

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

A1 Retail

OCTOBER 30, 2023

Mark your calendars for the 16 th – 17 th April 2024, as the Visual Merchandising and Display Show returns to the Business Design Centre in London. Attendees range from small local businesses to international giants, all united by the understanding of the importance of physical retail and customer experience.

Visual Merchandising 64

Visual Merchandising Customer Experience Returns Consumer 64

Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” Who is shopping? What are they shopping for? It was pretty flawless.

Location 179

Location Visual Merchandising Store Operations Wholesale 179

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. “Now When they go shopping, they want to be treated specially.

Specialty Retailers 263

Specialty Retailers Department Stores Consumer Advertising 263

Retail Focus

JANUARY 12, 2023

Creating exceptional pop-up shops is not an exception. Whether it’s designing an attractive format, an attractive exterior or an unconventional space, visual attraction is a game changer for successful brands. This can help to build customer loyalty and satisfaction. Ghalia BOUSTANI.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. These are tried and true tactics that get consumers to buy on impulse. Of course, this doesn’t mean impulse buying goes away altogether, but brands need to switch up how they target and message consumers to spur impulse buys.

Checkout 185

Checkout Consumer Advertising Shopping 185

Retail Focus

MAY 30, 2023

A ‘ brand community ’ refers to a group of consumers who share a common interest or passion for a particular brand. More recently, retailers are embracing local retailing to connect with communities, support local economies, and meet the changing preferences of consumers. Physical retail can encourage developing retail communities.

Visual Merchandising 130

Visual Merchandising Promotions Beauty and Health Store Layout 130

Retail TouchPoints

MARCH 19, 2024

Kohl’s is using a multichannel marketing approach to alert consumers about its new concentration on home, including immersive digital activations rooted in inspiration and experimentation, partnerships with home design experts and a live pop-up experience in New York City. “We

Customer Retention 217

Customer Retention Consumer Marketing Visual Merchandising 217

Retail TouchPoints

OCTOBER 5, 2022

Stranger Things recently reminded us how incredibly different the standard for the American retail experience was just a couple decades ago when much of social life centered on shopping malls. Experience has always been the main retail differentiator, especially as convenience increasingly becomes a rarified reason for retail to exist.

Visual Merchandising 266

Visual Merchandising Fashion Customer Experience Shopping 266

VMS

AUGUST 31, 2021

He’s a digital anthropologist and Salesforce.com’s Global Innovation Evangelist, evaluating how the ongoing digital revolution has changed everything about the way companies and consumers do business — especially in a pandemic world. How did you become an innovation evangelist? That becomes their new standard; fail at it at your peril.

Consumer 52

Consumer Visual Merchandising Advertising Finance 52

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints.

Customer Experience 249

Customer Experience Shipping Location Promotions 249

Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. While AR has a number of valuable consumer-facing applications, in our current day and age retailers need to focus on tools for improving business operations.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Retail Minded

OCTOBER 18, 2023

In the vibrant corridors of retail environments, where consumer activity perpetually buzzes, the strategic allocation of retail space emerges not merely as a tactic but as an essential strategy, intertwining security and spending patterns.

Payment Services 59

Payment Services Visual Merchandising Store Layout Promotions 59

VMS

SEPTEMBER 21, 2021

DENVER — The 21st annual International Retail Design Conference presented by VMSD magazine kicked off on Tuesday, welcoming a throng of visual merchandisers, store designers and retail executives to the Sheraton Denver Downtown Hotel for the two-day conference.

Visual Merchandising 52

Visual Merchandising Sporting Goods Merchandise Store Customer Experience 52

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

Visual Merchandising 256

Visual Merchandising Location Shipping Shopping 256

Retail TouchPoints

MARCH 7, 2024

It’s a place where you want to spend three or four hours , and if you do, you’ll likely get something to eat and drink and maybe do some shopping. Once people are in a shop, you need to know what people’s expectations are, because you want to fulfill if not exceed them with some semblance of “Wow, this is cool.”

Outdoor 264

Outdoor Fulfillment Shopping Marketing 264