Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Frustrated customers won’t consider shopping with you again. What Can You Do?

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Shipping Merchant Services Fulfillment Checkout 276

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Merchant Services Drop-Shipping Shipping Payment Services 204

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

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Checkout Merchant Services Payment Services Customer Experience 177

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. As a result, consumers save money when they subscribe to multiple products.

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Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

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Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

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Merchant Services Customer Retention Shipping Marketing 270

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Among the new tools available to Klarna users and merchants are: Search and Compare. Shoppable Video.

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Merchant Services Shopping Drop-Shipping Checkout 265

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. Today, retailers are finding that too many dials makes the process unmanageable.

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Merchant Services Shipping Fulfillment Markdowns 202

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Curbside Pickup/BOPIS Fraud.

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Merchant Services Payment Services Shipping Fulfillment 246

Retail TouchPoints

JULY 5, 2022

Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Consumers in every age bracket are in fraudsters’ sights. Consumers in every age bracket are in fraudsters’ sights. This approach can reduce fraud losses and improve the shopping experience for good customers.

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Merchant Services Accounting Payment Services Returns 264

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

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Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty.

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Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By

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Retail TouchPoints

SEPTEMBER 2, 2020

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Below, Zachariassen reflects on the evolution of the online wine market, how consumer needs and behaviors are changing, and how Vivino plans to maintain competitive momentum.

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Merchant Services Shopping Customer Experience Shipping 231

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

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Retail TouchPoints

JULY 10, 2020

Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Shifting Consumer Behaviors.

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Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

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Merchant Services Customer Experience Returns Fulfillment 152

Small Biz Trends

OCTOBER 24, 2022

A chargeback happens when a payment is reversed by the customer’s bank. It’s called chargeback fraud when bad actors cheat this process. Instead of contacting a merchant for a refund, they go right to their financial institution. Merchant Errors. This one happens with a merchant account.

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Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. It took just 16 months for them to double that figure. What stood out to you in the findings?

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Merchant Services Shipping Fulfillment Social Commerce 227

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns.

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Retail TouchPoints

JANUARY 5, 2021

Fraud is a costly problem for merchants, and it’s growing. And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

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Merchant Services Payment Services Shopping Shipping 255

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

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Merchant Services Accounting Advertising Promotions 36

Inside Retail

SEPTEMBER 15, 2021

Keeping up to speed with developments in the e-commerce sector counts as essential knowledge in these times as the industry finds itself supercharged by technological advance, the influence of the pandemic and grand shifts in consumer demand and expectation.

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Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. That reality is likely one reason why Amazon controls nearly 50% of all U.S. e-Commerce.

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Merchant Services Payment Services Finance Consumer 221

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

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Merchant Services Fulfillment Drop-Shipping Shipping 41

Star Miconics

NOVEMBER 18, 2022

Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. This is typically the final stop on the customer’s journey before leaving. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks.

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Merchant Services Payment Services Kiosk Point of Sale 52

Hyken

JUNE 17, 2022

He shares the five consumer trends organizations can use in their next campaigns and strategy. So getting a competitive edge on what your consumers prefer can be extremely beneficial for your business. . More consumers want text messages from brands. Consumers are also on their smartphones now more than ever.

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Retail Minded

MAY 17, 2022

Fortunately, various services can help keep your retail establishment afloat in stormy financial waters. One type of service that could be useful to small and mid-sized retailers is credit report services. What Are Credit Report Services? . To understand credit report services, it’s essential to know what it means.

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Merchant Services Payment Services Finance Management 52

Independent Retailer

NOVEMBER 2, 2021

Keep user experience, for both desktop and mobile, in mind. Meet Consumers Where They Want to Shop. “I I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We

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Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

DECEMBER 3, 2020

Digital will continue to be the star: Although Black Friday spending was lower than Adobe’s projections, consumers still spent a total of $9 billion online, making it the second-largest online spending day in U.S. Consumers spent $10.8 Shopper Yield data revealed that spend per consumer increased 36.3% billion , a 15.1%

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Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

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