Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. The advantage with edge architectures is that computing processes can “work as quickly as if the server itself is in-store with a 5G connection,” said Buzek.

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Inside Retail

OCTOBER 9, 2023

As consumers manage cost of living pressures, it’s led to a pullback in spending across the retail landscape, particularly in non-discretionary categories. CommBank’s latest Consumer Insights Report shows that around one in four Australians have not enough, or just enough, to meet household expenses.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Currently, human intervention is only needed for checking and refilling shelves, and even that process is largely guided by the software. “We

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Retail TouchPoints

APRIL 25, 2024

Headlines like “ Self-Checkout is a Failed Experiment ” and “ Why Retailers are Losing Faith in Self-Checkout ” have been plentiful these past few months, along with story after story of big-name retailers like Target , Walmart , Dollar General and Costco “ditching” the tech. Another key truth is the small factor of sunk costs.

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Retail Assist

MARCH 18, 2024

Sustainable Retailing Sustainability isn't just a buzzword—it's a fundamental shift in retailing, driven by conscious consumers. Embracing sustainable processes supports retailers in committing to both social and environmental responsibilities, whilst appealing to socially-conscious consumers.

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Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever.

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Retail TouchPoints

FEBRUARY 21, 2024

“Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

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365 Retail

MAY 1, 2024

This change has moved from traditional shelf displays to digital screens, marking the dawn of a new era in shopping experiences. The digital revolution in retail is reshaping how we buy, sell, and interact with products and services. Consumers now have the luxury of browsing products from their homes.

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Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. , You get the drift.

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Sporting Goods Payment Services Shrinkage Point of Sale 235

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Shopping Payment Services Visual Merchandising Customer Experience 240

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

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Payment Services Checkout Kiosk Consumer 233

Inside Retail

MARCH 5, 2024

Ikea have established themselves as an affordable and accessible homewares brand for Australian consumers but they are showing no signs of slowing down. IR : What are your expectations for consumer sentiment and spending in the year ahead? IR : What are some of the retail fundamentals that you think are worth remembering?

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Star Miconics

NOVEMBER 18, 2022

Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. This is typically the final stop on the customer’s journey before leaving. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks.

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Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Orders are placed online and picked up at a local branch.

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Independent Retailer

AUGUST 9, 2022

Bringing the retail experience to wherever the customer is located will be an important ongoing strategy for success. . They cannot be tethered to a laptop or desktop while at a kiosk or tent on site. With an iPad, they can be outside and walking around, engaging with customers. Find more dropshippers on WholesaleCentral.

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Retail TouchPoints

AUGUST 4, 2022

Adding to the curious nature of this new retail concept is the fact that there’s a good chance consumers will walk away from the store with more money than they came in with (it just won’t be in the form of U.S. Norby is intimately involved in the operation of the store. That’s how I conceive of it.”.

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VMS

NOVEMBER 30, 2022

T HE SIT-DOWN RESTAURANT, fast-casual and QSR sectors continue to impress us with their adaptations to the rigors of the Covid era, through the incorporation of compelling app features, tackling sustainability through design and packaging, and evolving to provide self-pickup and delivery services.

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Hyken

JULY 16, 2021

Consumers were turning to online delivery options, and they will continue to do so. To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have. That means offering new services, such as curbside pickup and delivery.? .

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Payment Services Checkout Kiosk Customer Experience 116

Wiser

AUGUST 13, 2018

Making the shopping experience easier is always a plus, but overdoing omnichannel retail technology runs the risk of alienating shoppers. Take mobile payments, for example. As stores go cashless, they risk pushing out loyal customers who don’t have mobile devices or prefer to use other forms of payment.

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Retail Minded

FEBRUARY 13, 2023

Offer Interactive Shopping Experiences The ability to offer interactive shopping experiences can help you stand out from the competition. For example, consider adding digital touchscreens and self-guided kiosks to your shop or create a virtual tour and guided learning lab.

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Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

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Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

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Retail TouchPoints

JUNE 24, 2020

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The stores are just so happy to be open, and focused on ensuring they meet regulations relating to social distancing, that most are completely ignoring their queue experience (QX).

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Indigo 9 Digital

AUGUST 2, 2022

It is an initiative aimed at connecting online and offline retail and digitizing stores in order to provide a better customer experience. Speaking about Hema stores, Alibaba Group President Michael Evans said: “consumers don’t think about the world online versus offline.” Digital payments including facial recognition.

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Star Miconics

MARCH 29, 2024

This innovative method has facilitated the rapid processing and easy readability of product information by both computers and humans. By connecting barcode scanners to cloud-based POS and inventory management systems, retailers can achieve real-time visibility into stock levels, sales data, and customer preferences.

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