Retail TouchPoints

JUNE 30, 2023

Alibaba has opened 12 new Freshippo supermarkets in eight Chinese cities, including Beijing, Shanghai and Guangzhou. These stores offer products and services at attractive prices to reach a broader group of consumers. Freshippo combines physical and digital commerce in its 300+ stores throughout the country.

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Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. What mattered was, were we serving the consumer in the way the consumer preferred?”

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Inside Retail

JUNE 20, 2021

Globally, we are undergoing great consumer transformation. We no longer, as a general rule, expect supermarkets to be physical-only entities. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”.

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Retail TouchPoints

NOVEMBER 10, 2020

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

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Retail TouchPoints

OCTOBER 26, 2023

grocery shoppers, 78% of consumers have experienced out-of-stock products in-store over the last 12 months, and 68% have experienced the same issue online. Improving Customer Satisfaction and Building Loyalty Customer satisfaction and product availability go hand in hand: customers are happy if stores have what they want, when they want.

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Retail TouchPoints

OCTOBER 4, 2023

Uber has introduced a package return service that provides consumers with live tracking within the Uber app. Uber has been expanding its offerings via retailer partnerships, most recently adding supermarket retailer Hy-Vee in August 2023 and Staples in September.

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Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Go Micro, or go Home.

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Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

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Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. billion yuan ( $109.5

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Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. And yet, the consumer demand is there, and it’s becoming hard for retailers to ignore, no matter their category.

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Retail TouchPoints

MAY 19, 2021

The Alert Innovation Academy begins with training on the Alphabot system, an integral part of the Novastore supermarket concept , which uses automated retrieval of consumer packaged goods while providing customers with the ability to choose fresh items such as produce, meat, baked goods and flowers.

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Retail Focus

MAY 24, 2021

With three quarters of the UK now shopping for their groceries online, consumers have become more discerning in what they expect from eCommerce platforms. A smooth, friction-free journey is standard; the slightest glitch may send customers into the arms of competitors in a hugely saturated market. Embrace agile models.

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Retail TouchPoints

JULY 17, 2020

Interest in private label products, from supermarket-branded foods to Amazon Basics hard goods, have been on the rise for the past several years. Additionally, the percentage of consumers willing to pay the same or more for private labels over name-brand products rose from 34%. over the past three years. in 2014 to 40% in 2019.

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Rangeme

MAY 19, 2022

To stay competitive, more retailers and consumer packaged goods (CPG) suppliers are taking specific actions to emulate Amazon’s signature inventiveness and customer obsession. Now retailers are doubling down on AI for faster processes that make the customer experience more convenient. Supermarket News. TechCrunch.

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Retail TouchPoints

AUGUST 27, 2020

The adaptations consumers have made during the pandemic to work, learn, shop and socialize from their homes are projected to last well beyond the time when the coronavirus is just an unpleasant memory. Additionally, 56% of consumers said they’re buying more locally sourced products, and 84% of this group plan to continue doing this.

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Mass Relators

DECEMBER 12, 2022

Senate subcommittee, whose members raised concerns over whether a combination of the nation’s two largest supermarket chains would harm consumers and workers. Our business model is built around lowering prices to attract more customers, rather than making higher margins on fewer customers. “Our

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A1 Retail

FEBRUARY 10, 2022

Beyond that, new materials have been invented to fulfil sustainable concepts. With the growing blend of shopping, hospitality, work and entertainment, sales spaces have to fulfil more than just one function. In the food business modern supermarkets emphasise freshness, local products and hospitality. Fresh and local.

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Retail Gazette

AUGUST 15, 2023

The 4,230 sq ft space, dubbed the EE Studio, features a gaming zone, a lounge area offering complimentary tea and coffee, a digital spa inviting consumers to relax in an immersive sensory room. According to managing director of commercial Bridget Lea, the format welcomes in “a new EE” focusing on “fulfilling all our consumer tech needs”.

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Frank Mayer

JUNE 17, 2021

Now, as the dust settles on the prior year’s turbulence, grocers are poised to build on their recent experiences and strategize for long-term growth. With disruptors like e-commerce options, delivery services, and labor shortages, investing in the consumer experience is an undeniable strategy to secure a competitive edge in the market.

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Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. When the coronavirus pandemic first hit the U.S., RTP: What were some of the other challenges presented by COVID?

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Rangeme

NOVEMBER 22, 2022

Many retailers are focusing on how they can offer customer experiences rather than simply serving as transactional venues. This could mean a superior product-discovery experience – with an app to help customers navigate the aisles or product grouping that mirrors the online experience. Source: Nespresso.

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Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

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Inside Retail

MAY 23, 2021

Since the outbreak of the Covid-19 pandemic and the resulting lockdowns and restrictions, consumer habits are no longer the same as they were before. . In the past year, my neighbourhood supermarket lost out on our family grocery purchases to e-commerce providers and specialist organic food websites because we shopped online more.

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Indigo 9 Digital

AUGUST 2, 2022

A Hema supermarket in China. In the United States Amazon has made the most significant advances in creating tech enabled retail stores with its Just Walk Out technology that allows customers to skip the checkout. Three years earlier in 2015, eCommerce giant Alibaba opened its first Hema supermarket in China. Experiential retail.

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Retail TouchPoints

APRIL 6, 2023

Check out our other stories, on consumer attitudes toward AI , store design applications and customer-facing applications. Editor’s note: This is the fourth article in our series on AI in retail. Be on the lookout for the fifth article, which will cover the many still-unanswered questions around AI’s present and future.

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Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience.

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Inside Retail

OCTOBER 31, 2021

The tumult of the past year has driven home to retailers the fact that people are individuals, not “consumers” whose business can be taken for granted. The supermarket sector is a prime example. Retailers have it in their power to offer the best of both worlds and in doing so, provide optimal customer experience.

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Indigo 9 Digital

MARCH 30, 2022

New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. With the New Retail strategy in place Alibaba made a move into physical retail in 2016 by opening a chain of futuristic supermarkets called Hema or Freshippo in English.

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