Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer.

Returns 295

Returns Supply Chain Management Fulfillment Customer Experience 295

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Visual Merchandising 291

Visual Merchandising Fulfillment Store Operations Consumer 291

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 255

Marketing Consumer Checkout Customer Experience 255

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 268

Loss Prevention Visual Merchandising Sporting Goods Store Operations 268

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

Consumer 278

Consumer Fulfillment Retail Trends Shopping 278

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 295

Consumer Shopping Shipping Planning 295

Retail TouchPoints

MAY 9, 2024

Customers of Whole Health Rx, powered by WellSync , first complete an online questionnaire regarding their medical history and goals, as well as a live video interview for further assessment, if deemed necessary. Medication subscriptions are priced at $269 per month, with an introductory price of $219.

Fulfillment 219

Fulfillment Visual Merchandising Store Operations Customer Experience 219

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. Better Inventory Forecasting = Happier Customers. It also boosts customer satisfaction and drives repurchase.

Fulfillment 267

Fulfillment Supply Chain Management Management Consumer 267

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 184

Consumer Telecommunications Fulfillment Customer Experience 184

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Returns 213

Returns Fulfillment Shipping Checkout 213

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker.

Customer Experience 315

Customer Experience Returns Checkout Shopping 315

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

Telecommunications 232

Telecommunications Customer Experience Consumer Shopping 232

Retail TouchPoints

SEPTEMBER 7, 2023

“Utilizing all of our stores nationwide for online delivery and fulfillment allows us to offer a fast, convenient and frictionless delivery option for our customers and is essential to our omnichannel transformation,” said Olivia McDaniel, VP of Marketing at Books-A-Million in a statement. “As

Fulfillment 261

Fulfillment Shopping Marketing Consumer 261

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

Fulfillment 254

Fulfillment Wholesale Accounting Consumer 254

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

Grocer 235

Grocer Fulfillment Marketing Consumer 235

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling. Train early and train often.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

Fulfillment 189

Fulfillment Promotions Shipping Store Operations 189

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. all of whom are retail and design veterans with 20+ years of furniture industry experience. Owning the Entire Customer Experience.

Shopping 242

Shopping Customer Experience Shipping Consumer 242

Retail TouchPoints

JUNE 15, 2022

Also, being consumers, probably not truly understanding what it takes to make these products so readily available and in abundance. Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it.

Shipping 244

Shipping Fulfillment Customer Experience Management 244

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 309

Customer Experience Shopping Consumer Fulfillment 309

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 233

Supply Chain Management Fulfillment Shipping Inventory Management 233

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. 13-14 , will kick off the season.

Fulfillment 301

Fulfillment Department Stores Shipping Planning 301

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. “I think the stain of what’s going on is going to be worn for a long time, and as a consumer you want to see how clean the space is.”

Sporting Goods 292

Sporting Goods Fulfillment Returns Store Layout 292

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 265

ATS Returns Consumer Location 265

Retail TouchPoints

NOVEMBER 22, 2023

Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

Fulfillment 147

Fulfillment Planning Consumer Shopping 147

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

Payment Services 226

Payment Services Checkout Inventory Management Customer Experience 226

Retail TouchPoints

JANUARY 3, 2024

By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub in a statement. “We

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Home Furnishings 268

Home Furnishings Advertising Consumer Customer Experience 268

Inside Retail

JUNE 20, 2021

Globally, we are undergoing great consumer transformation. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible. And in the final phase, Coles plans to differentiate the offer “through tech enablement and end-to-end customer experience”.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 225

Payment Services Fulfillment Store Operations Point of Sale 225

Retail TouchPoints

OCTOBER 24, 2023

However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Store Layout 261

Store Layout Consumer Customer Experience Returns 261

Retail TouchPoints

JULY 26, 2023

However, with so many on offer, how can brands ensure they are using the physical space effectively, connecting with customers, and evoking feelings consumers will never forget? Consumers expect brands to develop exciting and unexpected new narratives in their physical spaces, demonstrating their ethos and personality tangibly.

Fulfillment 166

Fulfillment Consumer Customer Experience Promotions 166

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 257

Planning Wholesale Customer Experience Store Operations 257

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 335

Payment Services Checkout Fulfillment Kiosk 335

Retail TouchPoints

OCTOBER 15, 2020

Kelly: Overnight, the operations needed to change and react to consumer demand safely. The team began fulfilling the orders from the store; we needed to change simple things like signage. IT was on hand to make the necessary refinements, and marketing increased the frequency of communications to customers.

Management 149

Management Merchant Services Fulfillment Store Operations 149