Retail Wire

SEPTEMBER 27, 2023

E-commerce giant Shopify is making an investment in the wholesale platform, Faire, in a global partnership that will see Faire integrating Shopify technology for its clientele. Faire, valued at $12.59 This collaboration aims to facilitate.

Wholesale 113

Wholesale Clienteling ATS 113

Retail TouchPoints

APRIL 1, 2024

Choosing a Translation Platform Retail businesses investing in real-time translation technology for customer service will be better positioned to succeed in the growing global marketplace. A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth.

Customer Experience 291

Customer Experience Clienteling Customer Retention Accounting 291

Retail TouchPoints

APRIL 5, 2022

José and the entire FARFETCH team have built a best-in-class technology platform and are the ideal partner to help us grow Bergdorf Goodman to be an even stronger global digital luxury retailer. NMG has been heavily pushing technological solutions as growth tools in recent years.

Clienteling 278

Clienteling Customer Experience Management Marketing 278

Retail Focus

DECEMBER 6, 2022

Founded in 2010 by Anthony Katz, Hyperice started as an ice and compression sleeve but has since evolved into a performance and recovery technology movement. Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

A1 Retail

JULY 7, 2023

By Ewald Damen, Creative Director/Managing Partner of Virgile + Partners Digital integration and technology have crept into my life ever since I was born. The evolution of digital integration has now seemingly passed the “tech for tech sake” and we have hopefully come to a point where technology is here to service us in a more bespoke way.

Clienteling 52

Clienteling Advertising Planning Management 52

V Count

MARCH 15, 2024

The Retail Technology Show 2024 is an extraordinary event, bringing together Europe’s most innovative retailers and tech pioneers. The core of the Retail Technology Show is the chance to engage with leaders and innovators driving retail transformation. The Retail Technology Show is completely free to attend. The best part?

ATS 52

ATS Clienteling Planning Management 52

V Count

MARCH 15, 2024

The Retail Technology Show 2024 is an extraordinary event, bringing together Europe’s most innovative retailers and tech pioneers. The core of the Retail Technology Show is the chance to engage with leaders and innovators driving retail transformation. The Retail Technology Show is completely free to attend. The best part?

ATS 52

ATS Clienteling Planning Management 52

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. How will this long-term investment support the company’s integrated luxury retail strategy?

Clienteling 263

Clienteling Department Stores Returns Customer Experience 263

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. Within this role, Livi serves as a spokesperson for the brand, especially when promoting its technology interests and advancements.

Clienteling 256

Clienteling Payment Services Boutique Promotions 256

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Consumer 252

Consumer Clienteling Kiosk Marketing 252

Retail Focus

APRIL 4, 2024

As businesses strive to remain competitive and relevant in the digital age, the strategic adoption of cutting-edge technology and the seamless integration of digital solutions have become imperative. These brands, often known for their timeless elegance and tradition, have been forced to embrace the era of technology-driven innovation.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

NOVEMBER 10, 2021

“As innovation, responsibility and service are at the heart of our brand strategy, this rental offering will allow us to address a wider, more socially aware clientele and enable them to consume differently with us,” said Pierre-Arnaud Grenade, Global CEO of ba&sh in a statement.

Fashion 230

Fashion Clienteling Shipping Retailing Pricing 230

Retail Focus

JANUARY 6, 2022

Digital interactions will focus on the consumer rather than the brand and leverage integrated technology that links to their profile in the metaverse, which seamlessly extends into the physical realm. Enabled by mobile digital tools, they will offer more bespoke, localised and service-based experiences. Tempur-Pedic (New York City).

Fulfillment 246

Fulfillment Clienteling Location Consumer 246

Inside Retail

APRIL 30, 2024

We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. Associates also can tag customers as VIPs and target the VIP customer segment to send them exclusive offers.

Clienteling 186

Clienteling Boutique Checkout Shopping 186

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Clienteling 191

Clienteling Returns Consumer Location 191

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Do they invest in automation technology to enhance data-sharing between sales channels?

Merchant Services 237

Merchant Services Clienteling Shipping Inventory Management 237

Inside Retail

SEPTEMBER 7, 2023

The management team ensures tenant compatibility with each mall’s identity through rigorous curation, blending both global and local brands to cater to their clientele’s varied needs. This strategic move underscores their commitment to providing cutting-edge facilities and advanced technology,” he said.

Clienteling 130

Clienteling Inventory Management Shopping Fashion 130

A1 Retail

MAY 19, 2022

European retailers are responding accordingly, with 93% of those surveyed stating they see experiential retail as key to securing the future of the physical store and 73% stating that their technology investments across the next twelve months will be used to provide new omnichannel experiences for customers.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Inside Retail

DECEMBER 7, 2023

Several retailers, such as L’Oreal, Nike, Ikea, Warby Parker, and BMW have started offering an immersive shopping experience where customers can leverage AR technology to have a better experience from the convenience of their home.”

Clienteling 130

Clienteling Marketing Shopping Consumer 130

365 Retail

MARCH 20, 2024

This move marks a significant milestone for the brand, known for its innovative use of NASA-based lens technology in its products. Revo, renowned for its superior-quality sunglasses, has unveiled its first physical retail outlet in the US, situated in the trendy SoHo district of Manhattan at 436 West Broadway.

Clienteling 62

Clienteling Store Layout Fashion Location 62

Retail TouchPoints

AUGUST 17, 2021

Embrace Technology. New technologies present new possibilities for profitability. Clienteling technology like Tulip offers retailers flexibility as they can continue messaging customers once they have left the store. Companies such as Unspun and Alton Lane build in flexibility with small batch and on-demand production.

Clienteling 278

Clienteling Customer Experience Fashion Location 278

Retail Focus

APRIL 21, 2023

The integrated offering of ‘Buy, Sell, Restore, Authenticate’ will enable its Yorkshire-based clientele to enjoy fashion more consciously by prolonging the life of their luxury handbags, shoes, luggage, and leather clothing whilst boosting the region’s circular economy through its pre-owned resale service.

Clienteling 147

Clienteling Fashion Department Stores Accessories 147

Retail TouchPoints

MARCH 21, 2022

Technology like NM CONNECT has played an important role in NMG’s recent success. The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We Even Store Associates Can Benefit From Remote Working Options.

Clienteling 231

Clienteling Location Marketing Shopping 231

Retail Minded

MARCH 16, 2024

These practical steps can transform your retail business from surviving to thriving by leveraging the power of AI search technologies. Enhanced search capabilities mean better service, quicker problem-solving, and ultimately, a smoother operational flow that benefits both your team and your clientele.

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

Inside Retail

DECEMBER 20, 2023

“Coupang is a good partner, first because they stepped up when others failed to do so, but second, because Coupang understands Farfetch’s core competency of technology, desires its competitive advantage of luxury brands and clientele, and can facilitate the requisite logistics for Farfetch to scale,” she explained.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Retail TouchPoints

NOVEMBER 16, 2023

” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. “Crate & Barrel Design Desk professionals merge our customers’ vision with our latest technology to bring their vision from concept to reality.”

Clienteling 233

Clienteling Department Stores Location Shopping 233

365 Retail

OCTOBER 20, 2022

Hosted in the heart of London at One Marylebone, VIP guests included Neelam Gill, Leomie Anderson, Julia Restoin Roitfeld, Maura Higgins, Ashley Roberts, A’Whora, Oti Mabuse and Scandinavian skincare founder Ole Henriksen who is known for his A-List clientele. Photo by John Phillips/Getty Images for Sephora).

Clienteling 98

Clienteling Beauty and Health Consumer ATS 98

Retail Focus

NOVEMBER 28, 2022

Acknowledging the power of technology . Technology has opened infinite opportunities for brands to connect and get in touch with their audiences. They adopt digital tools such as in-store augmentation, to provide customers with support about product, if needed, through applications or digital technologies. .

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

JULY 9, 2020

Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships. The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. The Gucci try-on filter for Snapchat in action. Source: Gucci).

Clienteling 261

Clienteling Consumer Accounting Boutique 261

Inside Retail

APRIL 12, 2022

When New South Wales ended its last lockdown, Melanie De Sylva, founder of De Sylva Hair Design in Sydney, recalls how relieved her loyal clientele was to see her again – particularly when some had suffered the consequences of cutting or colouring their own hair. “By It’s reliable, it’s up-to-date technology with a fast touchscreen.

Payment Services 147

Payment Services Consumer Clienteling Promotions 147

Retail TouchPoints

JULY 8, 2020

Even though it had put itself on the block, Brooks Brothers has been investing in modern technologies that would allow it to move forward in the 21 st century. The application powers store associates with mobile POS, clienteling, buy online/pick up in-store (BOPIS) and store-to-door fulfillment and endless aisle capabilities.

Clienteling 174

Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

NOVEMBER 18, 2020

The biggest takeaway from the panel was the importance of flexibility when embracing new technology. One way Kroger has simultaneously improved the customer experience and safety is through an emphasis on friction-reducing technologies. American Eagle Emphasizes Flexibility and Customer Empowerment to Win Over Wary Shoppers.

Customer Experience 217

Customer Experience Kiosk Clienteling Fulfillment 217

365 Retail

JANUARY 6, 2022

Digital interactions will focus on the consumer rather than the brand and leverage integrated technology that links to their profile in the metaverse, which seamlessly extends into the physical realm. Enabled by mobile digital tools, they will offer more bespoke, localised and service-based experiences. Tempur-Pedic (New York City).

Fulfillment 90

Fulfillment Clienteling Location Consumer 90

Retail TouchPoints

FEBRUARY 22, 2023

Now the onus is on developers to establish what that value means to them, and how it will impact: The spaces they design; The activations and partnerships they launch; The technology and omnichannel capabilities they integrate into the experience; and of course The brands, retailers and other companies they collaborate with.

Consumer 294

Consumer Department Stores Shopping Clienteling 294

Retail Minded

OCTOBER 4, 2023

Safeguarding both the enterprise and its clientele through robust fraud prevention strategies becomes not just important, but imperative. These cutting-edge technologies delve deep into patterns and behaviors, swiftly identifying any irregularities or deviations that could signal foul play.

Merchant Services 52

Merchant Services Clienteling Accounting Consumer 52

Inside Retail

DECEMBER 7, 2022

And, combining these two services offers numerous benefits not only for your clientele but for your business as well. A 1300 number and live answering service when paired together help your business become more responsive to customers. Boosts customer satisfaction.

Clienteling 130

Clienteling ATS 130