article thumbnail

Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

article thumbnail

15 Return Policy Examples

Small Biz Trends

A return policy can save business owners, their employees and their customers (both traditional clientele and online shoppers) plenty of headaches by defining when and how items can be returned or exchanged. Is the customer responsible for return shipping costs, or will the business pay for return shipping charges?

Returns 122
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

This includes highly personalized services, interactive elements, and rewards programs. Moreover, advancements in technology have facilitated the accumulation of extensive data by enterprises, empowering them to provide tailored services that effectively cater to individual customer requirements.

article thumbnail

Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

This includes highly personalized services, interactive elements, and rewards programs. Moreover, advancements in technology have facilitated the accumulation of extensive data by enterprises, empowering them to provide tailored services that effectively cater to individual customer requirements.

article thumbnail

10 Best Discount Strategies for Fashion E-commerce Retailers

I Love Fashion

Turn regular customers into long-term loyal clientele. Free Shipping Discounts To offer a satisfactory purchasing experience to the buyer, you can add a sense of comfort, which is offering ‘free shipping’ or ‘free delivery’ as your strategy of discount. Increase the chance of stocking new products by liquidating the old ones.

Fashion 52
article thumbnail

Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

article thumbnail

How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. I could see that sort of clienteling aspect come into it.