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Revealed: Raffles’ strategy to lure back in luxury customers

Inside Retail

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The pandemic had of course hit the retail market in Singapore with movement restrictions for the last two years, and the management saw this an opportune time to recalibrate and refresh its retail offerings.

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. But for now, you’re seeing ‘capacity control’ playing a role, and even these businesses are suggesting appointments to manage busy times.”.