Retail TouchPoints
APRIL 1, 2024
A crucial part of that positive CX is providing service in a customer’s native language. Even Amazon, the paragon of online shopping, only offers customer service in 16 languages. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.
Storis
FEBRUARY 23, 2020
Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.
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The Retail Creative and Consulting Agency
JUNE 27, 2021
Text Marketing vs. Text Selling Clienteling. think clienteling whereby you are cultivating and building a Circle of Service ( COS ). When the objective is loyalty, customer retention, lifetime value and cultivation of a relationship, be careful to select what amounts to a white-glove text service. Is the objective sales?…think
RETAIL MANAGEMENT SOFTWARE
APRIL 24, 2023
Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.
RETAIL MANAGEMENT SOFTWARE
DECEMBER 24, 2021
Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. The outdoor retailer began to reopen shops that launched zero-contact bike shop services, virtual events, and a pilot program for virtual outfitting.
Retail Minded
JULY 29, 2023
According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!
Retail Minded
JULY 29, 2023
According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!
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