Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 263

Clienteling Payment Services Boutique Promotions 263

A1 Retail

MAY 19, 2022

New research from Scandit , a specialist in smart data capture, reveals insights into the changing omnichannel expectations of today’s fashion consumer and how retailers can respond to keep the physical store alive. Delivering on customer needs via technology . Technology can solve some of these challenges.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Retail Focus

APRIL 4, 2024

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. For decades, these brands, whether in fashion, automotive, hospitality, or any other domain, have held a steadfast position at the pinnacle of their respective industries.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. However, by enabling Chat Commerce, retailers are able to gather and apply data in a rapid fashion.

Consumer 268

Consumer Clienteling Fashion Location 268

Retail Focus

NOVEMBER 22, 2023

Luxury pop-up stores become physical canvases where brands can intricately weave compelling narratives about their products, values, and the spirit of the season, forging deeper connections with customers. This strategic presentation not only elevates the shopping experience but also increases the likelihood of premium purchases.

Jewelry 162

Jewelry Shopping Clienteling Boutique 162

Retail TouchPoints

JULY 9, 2020

While the CARLY segment is extremely focused on companies’ diversity efforts, all demographics are zeroing in on fashion and luxury brands’ response to these issues. Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships.

Clienteling 280

Clienteling Consumer Accounting Boutique 280

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Luxury brands, ever attuned to their discerning clientele, have embraced hyperphysicality with open arms. Furthermore, 68% prefer a physical store when it comes to customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147