Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

Department Stores 254

Department Stores Checkout Location Planning 254

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. The company has set a revenue target of $5.5

Planning 186

Planning Checkout Apparel Location 186

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 200

Payment Services Inventory Management Checkout Loss Prevention 200

Retail TouchPoints

DECEMBER 8, 2020

Zippin and Fujitsu Limited have formed a new partnership that makes Fujitsu an exclusive distributor of Zippin’s checkout-free solution in Japan. The stores will leverage Zippin’s checkout-free SaaS platform, with a focus on cashier-free, cashless operations to save staff time. ”

Checkout 209

Checkout Location Planning Consumer 209

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. Nike’s supply chain plans aim to improve convenience for shoppers.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

Checkout 205

Checkout Shipping Customer Experience Point of Sale 205

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

Fulfillment 249

Fulfillment Checkout Shipping Location 249

Retail TouchPoints

JULY 31, 2020

In an exclusive interview with Retail TouchPoints , Roehm explained how the 850+ -store party supply chain “jumpstarted plans that were already in the business roadmap,” but were not scheduled to kick off for at least a year or two. Today the chain is providing curbside pickup at 100% of its stores and same-day delivery at 90%.

Marketing 234

Marketing Fulfillment Planning Checkout 234

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. “The shops will come to the consumers,” said de Kleine. “Of

Payment Services 296

Payment Services Checkout ATS Kiosk 296

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. Checkout is moving to frictionless.

Checkout 291

Checkout Location Shopping Consumer 291

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. Every market is not the same, so showing up purposefully at significant times of the year is a good investment.

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Employees’ Major Role in the CX Equation The tight labor market of the past few years adds another complication for retailers determined to ensure their customer experience (CX) is top-of-the-line. Looking for even more data and insights to power your approach ?

Customer Experience 312

Customer Experience Returns Checkout Shopping 312

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months. This can help increase the relevance and effectiveness of marketing efforts.”

Management 215

Management Promotions Checkout Consumer 215

Retail TouchPoints

MAY 12, 2021

There are some shining examples of stores that have, under the circumstances, truly embraced the process of evaluating and improving the in-store experience, both on-the-fly and for the long term. Sanitization was made central to in-store operations with supplies made readily available to customers for their own use.

Shopping 202

Shopping Checkout Location Planning 202

Retail TouchPoints

JULY 6, 2022

7-Eleven has been expanding the boundaries of the convenience store concept with ongoing launches of its Evolution Stores. The stores also offer 30 -minute delivery through 7NOW to let shoppers get snacks when and where they want them. Each Evolution Store’s launch is the result of careful planning.

Checkout 243

Checkout Location Outdoor Consumer 243

Retail TouchPoints

FEBRUARY 27, 2024

In 2014, cybercriminals used a third-party vendor’s credentials to enter Home Depot’s network and deployed malware on the self-checkout systems to steal customer information. While the report primarily focuses on how AI can optimize store layouts and marketing strategies, there is an underlying message on data security.

Payment Services 235

Payment Services Wholesale Store Layout Inventory Management 235

Retail TouchPoints

FEBRUARY 1, 2021

Others didn’t plan to have them in the works for another one to three years. Suddenly, with physical stores forced to shutter, companies had to turn on a dime to provide these services. Nordstrom, for example , is now turning its Nordstrom Rack off-price stores into online order pickup locations for all of its banners.

Customer Experience 271

Customer Experience Checkout Consumer Marketing 271

Retail TouchPoints

JULY 20, 2020

Customers are leaning on Walmart more than ever for us to help them save on items they need the most, but also to help save them time,” said Rich Lehrfeld, SVP, Walmart Marketing in a statement. The Groceries from Walmart service is currently available on the Yahoo Mail iOS app and desktop, with plans to add Android service later in 2020.

Shopping 190

Shopping Checkout Consumer Location 190

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. A Look at the Market. Although competition in the market will shift, physical store locations will remain a cornerstone of retail operations.

Fulfillment 263

Fulfillment Checkout Store Layout Consumer 263

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. In 2020, we significantly beat our StyleConnect sales plan with strong double-digit growth,” she added.

Clienteling 179

Clienteling Boutique Checkout Shopping 179

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. Find alignment with marketing.

Planning 263

Planning Checkout Shopping Consumer 263

Wiser

JANUARY 29, 2019

Below you’ll find four of the most common hurdles in channel marketing, plus what you can do to solve them so they’re no longer problems. Without further ado, let’s dive into the first pain on the list: Channel Marketing Problem No. If you’ve worked in channel marketing for any amount of time you’ve encountered this problem.

Marketing 68

Marketing Promotions Store Operations Checkout 68

Inside Retail

MARCH 8, 2022

Consumers are not being served well by the New Zealand grocery duopoly, according to the Commerce Commission – but it stopped short of any major recommendations in the final report into the grocery market tabled this week. . Sadly, the recommendations will not result in any tangible change for consumers at the checkout.

Wholesale 130

Wholesale Supermarket Consumer Checkout 130

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years. The episode was shot in early 2021 and aired on Jan.

Inventory Management 287

Inventory Management Beauty and Health Management Planning 287

Mass Relators

JUNE 2, 2023

. — Walmart has grown its retail media business, Walmart Connect, by offering advertisers the ability to reach consumers when they are searching for products on the retailer’s website as well as via thousands of digital televisions and point-of-purchase screens in its physical stores. In-store demos.

Checkout 52

Checkout Advertising Store Operations Shopping 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Mass Relators

JANUARY 31, 2022

SEATTLE — Amazon plans to open its first tech-enabled brick-and-mortar clothing store later this year. Called Amazon Style, the store will debut at The Americana at Brand shopping center in Glendale, Calif. The post Amazon’s Style outlet is coming appeared first on MMR: Mass Market Retailers.

Checkout 52

Checkout Apparel Store Operations Shopping 52

V Count

DECEMBER 10, 2021

Retail store owners and managers now have access to cutting-edge software that helps them understand how customers behave in their physical locations. They can now measure and track footfall and analyze how it impacts sales and conversion, identify trends, benchmark store performance, and optimize store operations.

Checkout 52

Checkout Store Operations Management Promotions 52

Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. I suspect they’ll progress that across their fleet of stores in the coming years,” Mortimer said. Quiet observer.

Payment Services 52

Payment Services Checkout Promotions Supermarket 52

Mass Relators

JANUARY 20, 2023

In 1983, Vasos was a recent graduate from Western Carolina University, having earned his degree in marketing. At Eckerd, Vasos rose quickly through store operations ranks from assistant store manager to store manager, district manager and regional manager before joining Phar-Mor Food and Drug Inc.,

Beauty and Health 52

Beauty and Health Store Layout Merchant Services Advertising 52

Retail Adventures

JANUARY 1, 2024

Store Operations 27. Marketing 35. Choose a professional email marketing company to create your campaigns. Host contests where the winner is notified via email and make asking for the shoppers email part of the regular checkout process. Host one major in-store event and one – two minor in-store events each month.

Promotions 52

Promotions Returns Cross Merchandising Markdowns 52

Retail Next

APRIL 1, 2021

Not only did we see traffic and dwell time shifts relating to sales, visual merchandising and marketing changes, but we also learned unexpected things like shifts in conversation rate at very specific times of day. . JUST WALK OUT,” OR “SHOP ANYWHERE”. But they aren’t the only one in this space. CONCLUSION. of the total US retail sales.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retalon

SEPTEMBER 22, 2021

Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BOPIS, meaning Buy Online, Pickup In-Store, is an order fulfillment option that helps retailers connect their e-commerce channels with their brick-and-mortar storefronts. What is BOPIS? Fuller baskets.

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

It combines several modules to facilitate the day-to-day operation of a retail store or chain, such as inventory management and purchasing, customer checkout, employee scheduling, financial tracking, etc. You can plan your schedules around promotional events, historical traffic days, or seasonal peaks.

Management 95

Management Promotions Point of Sale Checkout 95

Retail TouchPoints

OCTOBER 7, 2020

“We set up an emergency task force that made sure we had the cleaning procedures, signage and checklists to keep our stores safe,” Martin-Consuegra said. One aspect of that project is to support contactless mobile payments and self-checkout. and Canada. Because of the pandemic, the launch is now slated for 2021.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail Geek

JULY 30, 2021

Um so we’ll see if how that all plays out but I would say if I had one knock on the store. 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. It just it doesn’t seem like they’ve. [6:00]

Visual Merchandising 105

Visual Merchandising Payment Services Advertising Merchant Services 105

Retail Geek

MARCH 31, 2021

Jason: [0:48] I know this was a bad week to plan a vacation in the canal. Jason: [2:07] Yeah and the plan B is not ideal it’s a so long way around. Scot: [23:49] It makes logical sense the store operators themselves one credit for that stuff too. Scot: [0:51] Do you do you often vacation in the count.

Beauty and Health 59

Beauty and Health Apparel Merchant Services Marketing 59