Retail TouchPoints

NOVEMBER 5, 2024

This explains why guest checkout is so critical for retailers these days. Encourage the use of password managers and integrate them with your ecommerce site: This can help customers generate and store unique, complex passwords, making their accounts more secure.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

NOVEMBER 27, 2024

IoT is now part of the shopping experience, and retailers use it for things like automated checkout, inventory and data management and supply chain optimization. And when threats are discovered by NDR, a managed security provider can immediately quarantine them and notify security personnel to take further action.

Checkout 290

Checkout Management Shopping Point of Sale 290

Retail TouchPoints

OCTOBER 23, 2024

Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers. This interactive exchange between the health enthusiast and the customer is something Corbin calls “hybrid checkout,” and he believes it presents many growth opportunities to retailers.

Checkout 260

Checkout Clienteling Fulfillment Store Operations 260

Retail Focus

MARCH 20, 2025

Real-time payments diminish the necessity for cash flow management and improve financial transparency, whether for dividing a dinner bill or compensating suppliers. They must also manage the intricacies of regulatory compliance, security, and client acceptance.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Retail TouchPoints

DECEMBER 12, 2024

Grocery TV will now power more than 10,000 screens at Hy-Vees 400+ retail locations across the Midwest, reaching shoppers at key store touch points including the entrance, checkout, service departments, aisles and endcaps. The partnership will go live in February 2025.

Checkout 276

Checkout Supermarket Advertising Management 276

Retail TouchPoints

OCTOBER 11, 2024

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. This ensures that like items are not stored randomly across a warehouse and allows retailers to accurately manage inventory.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

FEBRUARY 20, 2025

During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership. Once confirmed, theyll finish checkout using one of Adidas’ payment options. Buy with Prime functionality will be available for select items on Adidas.com and the Adidas app beginning this spring.

Checkout 216

Checkout Fulfillment Accounting Returns 216

Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Ensure your customer support team is empowered to take ownership and resolve issues promptly,” said Osthus.

Checkout 264

Checkout Department Stores Returns Shipping 264

Retail TouchPoints

JUNE 30, 2025

Adoption of both payment innovations will continue to accelerate with more regulatory oversight and as technology makes them easier to implement and manage. Minimizing cart abandonment should be a top priority for global businesses, as it is one of the most effective ways to recover lost revenue.

Merchant Services 214

Merchant Services Payment Services Checkout Consumer 214

Inside Retail

JANUARY 8, 2025

Online shopping has made it easier than ever for consumers to purchase goods, and consequently, return them,” Nicholas Woodward, country manager of Pack and Send, told Inside Retail. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

Returns 276

Returns Shipping Checkout Consumer 276

Retail TouchPoints

JANUARY 21, 2025

As todays brands undergo a marketing transformation, understanding and managing these emotional peaks and valleys is the key to delivering great experiences that foster lasting relationships. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments.

Customer Experience 285

Customer Experience Checkout Marketing Management 285

Retail TouchPoints

NOVEMBER 28, 2024

Mobile wallets and contactless payments offer a faster and more streamlined checkout experience. Empowering the ability to split the cost of a purchase into smaller, manageable payments over time makes larger purchases more accessible. But it is also popular among consumers who use debit more than credit. Prior to J.P.

Merchant Services 298

Merchant Services Payment Services Shopping Checkout 298

Retail TouchPoints

DECEMBER 11, 2024

Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app. Just as retailers want to reduce tax complexities to prioritize a seamless consumer experience at checkout, it is imperative to mimic the same consumer experience when processing a return.

Point of Sale 274

Point of Sale Checkout Returns Shipping 274

Inside Retail

DECEMBER 1, 2024

According to Ritchie, Woolworths has found itself in a “toxic trifecta” if the aforementioned events are viewed from a reputation management perspective. “Woolworths have been gouging families at the checkout and gouging workers in their pay packet for too long – it’s time they shared the profits around,” he added.

Supermarket 246

Supermarket Checkout Consumer Management 246

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

JULY 10, 2025

That includes maintaining reliable NFC terminals in-store, enabling QR code payments where appropriate and ensuring online checkouts are mobile-responsive and friction-free. A cumbersome checkout experience could quickly lead to cart abandonment, especially among younger customers who are used to instant app-based interactions.

Merchant Services 165

Merchant Services Payment Services Checkout Social Commerce 165

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

JANUARY 6, 2025

This innovative c-store will not only provide our students with a diverse selection of hot and cold food options but also meet their personal and grocery needs, said Rose Wilson, District Manager, Sodexo at Northern Arizona University in a statement.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

JANUARY 12, 2025

Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Avoid surprises at checkout by maintaining transparency throughout the customer journey.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Small Biz Trends

JULY 22, 2025

Streamlining retail workflow and inventory management is essential for enhancing efficiency and profitability. Diversify suppliers to mitigate supply chain risks and negotiate better terms for improved inventory management and cost efficiency.

Inventory Management 72

Inventory Management Management Inventory Turnover Shrinkage 72

Retail Focus

NOVEMBER 29, 2024

The upsized store introduces innovative features, including a mobile payment system that speeds up checkout, new digital screens, and a refreshed fit-out. Combining its existing unit with the adjacent space, Footasylum has expanded its presence at Merry Hill from 3,000 to 10,000 sq ft.

Checkout 298

Checkout Apparel Location Management 298

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Inside Retail

NOVEMBER 14, 2024

If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Forcing shoppers through the checkout at any cost won’t lead to anything if you can’t ensure that the journey after that is enjoyable. Being busy is “not an excuse.” “The

Checkout 130

Checkout Returns Customer Experience Shipping 130

Inside Retail

JULY 10, 2025

Where each brand wins While Mecca leads overall, Sephora delivers a more substantial experience in the website journey, which includes search and discovery, pre-purchase support, and checkout and payment, outscoring Mecca by four points. In this space, Mecca is outperforming Sephora.

Payment Services 194

Payment Services Checkout Returns Customer Experience 194

Small Biz Trends

JULY 23, 2025

When managing your retail store, choosing the right inventory software can greatly influence your efficiency and sales. Let’s explore the top seven programs that can optimize your retail management and improve your business performance. Comprehending these options will help streamline your operations. And Why Do You Need It?)

Management 64

Management Inventory Management Payment Services Shrinkage 64

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail Focus

FEBRUARY 4, 2025

Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Retail TouchPoints

MAY 14, 2025

Card skimmers are another common way for criminals to target retailers, and they are regularly found at gas pumps, self-checkout stations, ATMs and other point-of-sale terminals. Unfortunately, poor risk management practices can be just as damaging as ORC, fraud rings or food safety violations if not more so.

Payment Services 179

Payment Services Point of Sale Loss Prevention Finance 179

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. From inventory management to email automation, your backend must be as intuitive and responsive as your front end. Success lies in designing digital journeys that do more than look good.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Small Biz Trends

JUNE 14, 2025

Key Takeaways Understanding NCR’s Impact: NCR offers innovative technology solutions to enhance retail operations, making the checkout process more efficient for small businesses. Mobile Payment Flexibility: Ring Up allows businesses to accept payments using smartphones, providing versatility in managing sales from anywhere.

Payment Services 135

Payment Services Checkout Management Customer Experience 135

Retail TouchPoints

JANUARY 31, 2025

Stores are a massive canvas theyre experiential, theyre engaging and its where the vast majority of transactions are actually happening, said Parbinder Dhariwal, VP and General Manager of CVS Media Exchange (CMX), CVS Healths retail media network, at the 2024 Retail Innovation Conference and Expo.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Additionally, residential delivery surcharges can be managed effectively by tools like Residential Delivery Indicator (RDI), which categorizes addresses to help companies choose the most cost-efficient shipping methods.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Enhancing Site Speed and Reliability Uplift started the transition to Catalyst in August and spent approximately 10 weeks of development time.

Checkout 273

Checkout Consumer Advertising Marketing 273

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. Solution: Simplify your checkout flow.

Drop-Shipping 83

Drop-Shipping Payment Services Checkout Shopping 83

Retail TouchPoints

FEBRUARY 5, 2025

By prioritizing emotional insights, retailers can create environments where customers feel seen, valued and understood, setting the stage for loyalty that goes far beyond the checkout counter. Timashev is also a co-founder of Tetrad.vc , a venture capital firm dedicated to helping startups launch, scale and innovate.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270