Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty. Looking Ahead.

Shopping 219

Shopping Checkout Location Planning 219

Retail TouchPoints

JULY 20, 2020

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. The new ‘Groceries from Walmart’ feature that lives within Yahoo Mail takes one more step out of our customers’ days, helping them shop when, how and where they want.”.

Shopping 191

Shopping Checkout Consumer Location 191

Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 3: Optimize navigation and search.

Checkout 221

Checkout Shipping Customer Experience Point of Sale 221

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising. after deploying both of these tactics.

Merchant Services 258

Merchant Services Social Commerce Checkout Payment Services 258

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic.

Customer Experience 316

Customer Experience Returns Checkout Shopping 316

Retail TouchPoints

JULY 17, 2023

Such RFID data is critical when goods are stolen to be resold and also gives valuable insights into which stores require more attention in terms of security. Adopting advanced technology in retail stores makes the shopping experience more engaging. Self-checkout. Exceptional customer experience.

Payment Services 232

Payment Services Checkout Inventory Management Customer Experience 232

Retail TouchPoints

FEBRUARY 15, 2021

Instead, consumers are more likely to embark on fewer but more intentional shopping trips, making more purchases per visit. Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening. The Online-Offline Hybrid.

Fulfillment 273

Fulfillment Checkout Store Layout Consumer 273

Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.”

Checkout 297

Checkout Location Shopping Consumer 297

Retail TouchPoints

JULY 27, 2020

We’ll probably see 25% of all retail stores in the U.S. On top of that, the trend in stores is to have fewer, higher-skilled employees. The lowest-value jobs (inventory, floor cleaning and even checkout) are being replaced by automation. So we have a perfect storm of fewer stores every year, and fewer employees per store.

Returns 198

Returns Fulfillment Checkout Marketing 198

Retail TouchPoints

OCTOBER 26, 2023

For customers, many aspects of a shopping trip impact whether they view it as a success. From the moment a product enters the store via a delivery to the moment it exits the store through the checkout, there is very little data that retailers can leverage to make decisions.

Checkout 227

Checkout Supermarket Fulfillment Consumer 227

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. As a result, all hands are on deck to implement new technologies and procedures — even store design teams.

Loss Prevention 275

Loss Prevention Visual Merchandising Sporting Goods Store Operations 275

Retail TouchPoints

AUGUST 14, 2020

Panelists shared insights from the Salesforce Shopping Index , which collected responses from more than one billion consumers worldwide, and the annual Sixth Edition: State of Marketing Report , which was released this May. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

Marketing 262

Marketing Consumer Checkout Customer Experience 262

Retail TouchPoints

MAY 4, 2021

But any plan going forward will need to include recalibration of the shopping experience. Just consider what consumer opinions mean to a business: One shopper’s review can reach millions of people and influence shopping behaviors. A pop-up shop could also use the scarcity principle to drum up excitement for a new product.

Planning 279

Planning Checkout Shopping Consumer 279

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 304

Outdoor Shopping Kiosk Customer Experience 304

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. New Look Stores.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. You have to make sure you are offering frictionless checkout.

Checkout 191

Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

JULY 29, 2020

That means networks must bridge the divide between the store, the data center and HQ, and can support a range of new in-store devices and infrastructures — including corporate and customer WiFi connectivity. This makes clear how radical the impact of digital transformation has been in nearly every industry.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Cisco Retail

FEBRUARY 11, 2022

She chooses a breakfast panini and sees she has flexible fulfillment options to take her order to go or eat in inside. Because she is a loyalty member, Anne avoids waiting in line and starts her mobile contactless checkout using the Francisco Market app. Store Operations. The Associate Experience.

Marketing 122

Marketing Checkout Kiosk Store Operations 122

Retail TouchPoints

NOVEMBER 11, 2021

On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level. The ins and outs of livestreaming. 16 from 3 to 3:30 p.m. 17 from 1:20 to 2:10 p.m.

Merchant Services 298

Merchant Services Payment Services Consumer Beauty and Health 298

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Omnichannel shopping. Voice commerce.

Customer Experience 288

Customer Experience Checkout Consumer Marketing 288

Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. In short, the wow factor for the store depends heavily on the store’s network connection. You get the drift. Tractor Supply Co.

Sporting Goods 238

Sporting Goods Payment Services Shrinkage Point of Sale 238

M19 Retail

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. With enhanced visibility into real-time data, store associates can make informed decisions and improve customer service.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

FEBRUARY 10, 2022

To the employees she worked with while undercover she was Marie, a former gift shop manager from Ohio whose quest for a new start was being recorded for a documentary. Leite spoke to Retail TouchPoints about her experience on the show and the impact it will have on the The Vitamin Shoppe’s operations and culture.

Inventory Management 303

Inventory Management Beauty and Health Management Planning 303

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. Retailers and brands need to support, allow and empower their customers to engage with – and shop – them as the customer wants. Fulfillment. Virtual shopping. TikTok has tested a “Shop Now” button. Social commerce.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Next

NOVEMBER 25, 2019

Black Friday, one of the most important shopping events of the year, arrives in just a few days. Almost every retailer knows how important Black Friday is for holiday shopping success, but not everyone knows all of the ways brands can optimize their stores and online presence to maximize sales and shopper engagement — even at the last minute.

Advertising 59

Advertising Shipping Promotions Checkout 59

Retail TouchPoints

FEBRUARY 29, 2024

Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences. Simply asking ‘How was your shopping experience today?’ Additionally, inventory visibility across multiple fulfillment nodes and the need to accommodate the growing array of payment options is putting a premium on flexibility.

Point of Sale 223

Point of Sale Merchant Services Payment Services Checkout 223

Shopper Motion

MARCH 10, 2020

A trip to a retail store isn’t just only about the items the shopper brings to the checkout counter, there is also the vast amount of data that includes the shopping experience as a whole. Some retailers have taken to installing an infrared sensor at the store entrance to count visits. dwell time, waiting time, etc.)

Supermarket 52

Supermarket Accounting Shopping Location 52

Retail TouchPoints

MARCH 30, 2023

No retailer has the necessary manpower to provide every customer with a one-on-one conversation with a live agent during their digital shopping journey, but AI makes this a real — and potentially lucrative — possibility. This misunderstanding of pain points (and how to relieve them) applies at multiple points in the shopper journey.

Point of Sale 278

Point of Sale Checkout Consumer Promotions 278

Retail Next

NOVEMBER 14, 2019

Staff should be able to direct the shopper to your other store(s) or your website, where an out-of-stock product can be bought. The checkout line is one place where shoppers’ patience is in short supply and delays can result in altercations. Every person who walks into a retail store is a prospect. They end up buying it.

Checkout 52

Checkout Location Fulfillment Management 52

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. BI is becoming more readily available to all sizes of retail stores.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85