Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

OCTOBER 8, 2020

ShipperHQ , a shipping rate management solution for online retailers, has enrolled as an Accelerate Partner in the Adobe Exchange Partner Program. This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience.

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Checkout Shipping Management Marketing 114

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. The product you eventually choose is just the one that was better marketed, it’s not actually the best product.”

Marketing 241

Marketing Payment Services Beauty and Health Fulfillment 241

Retail TouchPoints

SEPTEMBER 12, 2023

Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. in November 2022.

Merchant Services 226

Merchant Services Payment Services Shopping Checkout 226

Retail Bound

JANUARY 12, 2023

This exponential growth has fueled fierce competition among online retailers forcing smaller businesses to rethink their marketing strategies. Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. Convenience Is Key.

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Shipping Payment Services Consumer Shopping 52

Retail TouchPoints

NOVEMBER 1, 2022

Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. Provide seamless checkout options with digital rewards and payment options.

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Location Payment Services Checkout Customer Experience 222

Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. The US market could be next on the list.

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 2: Simplify the cart and checkout process. With improved customer service and streamlined checkout processes, retailers can continue building loyalty while mitigating customer irritations.

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Checkout Shipping Customer Experience Point of Sale 199

Retail TouchPoints

AUGUST 13, 2021

With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Merchant Services 298

Merchant Services Payment Services Fulfillment Advertising 298

Retail TouchPoints

JANUARY 23, 2023

When you order Dippin’ Dots, it has to remain very, very cold — it can’t even go into a regular home freezer — so it’s shipped in a cooler with dry ice,” explained Dana Knudsen, Senior Director of Marketing at Dippin’ Dots in an interview with Retail TouchPoints.

Shipping 147

Shipping Checkout Wholesale Management 147

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

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Fulfillment Shipping Returns Promotions 216

Inside Retail

FEBRUARY 28, 2022

Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market. When your shipping needs are complex, we make things simple. Reduce costs with fulfilment optimisation. Sustainable shipping and delivery options. Expert shipping services for clients of all sizes.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 188

Merchant Services Drop-Shipping Shipping Payment Services 188

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

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Shipping Fulfillment Checkout Management 274

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. grocery market. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

Merchant Services 200

Merchant Services Payment Services Fulfillment Shipping 200

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

Fulfillment 175

Fulfillment Promotions Shipping Store Operations 175

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

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Payment Services Checkout Shipping Fulfillment 190

Retail TouchPoints

JULY 11, 2023

Importantly, sellers must use FBA, Fulfilled by Amazon, to participate.) To access the deal, shoppers must be Prime members and use the Buy with Prime option at checkout. More sales of course, which even if they don’t happen on Amazon, still make the company money through the fulfillment, payments and other services it’s providing.

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Payment Services Shipping Checkout Fulfillment 143

Mass Relators

OCTOBER 18, 2021

In the age of digitization and ongoing global supply chain and shipping disruptions, this holiday season is shaping up to be the year that will make or break many retailers,” said Matthew Furneaux, global commercial director at Loqate. “At In attempts to avoid the shipping delays and sold-out items that are expected this year, 88% of U.S.

Shipping 52

Shipping Promotions Shopping Checkout 52

Inside Retail

MARCH 7, 2024

Despite a slight dip in 2020, the global apparel market is set to grow to about US$2 trillion by 2028, from US$1.79 Locally, women’s apparel represents the largest segment with an estimated market volume of US$11.86 billion; the men’s apparel market is about half of that, worth US$6.35 billion apparel industry in Australia.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Inside Retail

SEPTEMBER 13, 2021

Target’s comparative store sales were up 13 per cent in FY21, according to Pearson, and even more in the kids category, a key area where he sees an opportunity to gain market share. The most important part of our offer will always be our own products where we can bring things to market that nobody else can.

Specialty Store 240

Specialty Store Department Stores Apparel Shipping 240

Inside Retail

MARCH 5, 2024

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. Research and consulting firm Fifth Dimension states that the second-hand market in Australia is now worth $60 billion and growing 25 per cent a year.

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Planning Shopping Home Furnishings Payment Services 130

Retail Geek

DECEMBER 7, 2020

ShipBob is a third party logistics provider that offers e-commerce fulfillment for thousands of brands. They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon.

Shipping 69

Shipping Drop-Shipping Fulfillment Merchant Services 69

Retail TouchPoints

JULY 14, 2020

In this exclusive Q&A, Riley talks about how and why the demographic is shifting, and how LUXIE is pivoting its marketing and merchandising strategy to attract and retain that older demographic. RTP: What have been some of your most successful marketing strategies? Having an AI strategy within marketing is critical.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout. We think there’s a market there and that we can expand it.

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Drop-Shipping Outdoor Shipping Checkout 244

Inside Retail

AUGUST 8, 2023

In a crowded last-mile delivery market, dominated by a single major player, it might seem counterintuitive to launch a new entrant. link] Small parcels that companies like Australia Post and CouriersPlease specialise in can be processed by sorting equipment, fit onto conveyor belts and shipped by 1-tonne vans, often using the gig economy.

Fulfillment 246

Fulfillment Consumer Checkout Management 246

Retail TouchPoints

SEPTEMBER 21, 2023

Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JULY 7, 2023

There have been a lot of stories about DTC brands hitting the skids, some even filing for bankruptcy, and I think a lot of that is driven by intense marketing costs and low ROI,” said Julian Reis, Founder and CEO of SuperOrdinary in an interview with Retail TouchPoints.

Advertising 214

Advertising Consumer Marketing Checkout 214

Inside Retail

AUGUST 11, 2021

“We’re building a new e-commerce site, we’re implementing marketing cloud and service cloud, we’re implementing a customer data platform (CDP), and on top of that, we’re implementing a new order management system and mobile point of sale platform,” Alexander told Inside Retail.

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Point of Sale Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 12, 2020

Although it’s tempting to hunker down — and double down — on time-tested marketing and sales methods, now is the time to rethink and rewire sales, operations, logistics and support. In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders.

Consumer 162

Consumer Merchant Services Payment Services Shopping 162

Mass Relators

JULY 27, 2021

Walmart said Wednesday that it will make some of its online, in-store fulfillment, and store pickup technologies available to other businesses through a strategic partnership with Adobe Commerce. The post Walmart to commercialize its technology appeared first on MMR: Mass Market Retailers. BENTONVILLE, Ark.

Merchant Services 98

Merchant Services Fulfillment Checkout Shipping 98

Retail TouchPoints

JULY 10, 2020

In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. According to Deloitte , the current shopper values great deals, availability of products, ease of checkout, personalized experiences, online support and alignment with a brand’s values.

Merchant Services 150

Merchant Services Customer Experience Checkout Fulfillment 150

365 Retail

APRIL 28, 2021

Report benchmarked performance across key operations experience metrics – including checkout, shipping and returns. 28% of fashion retailers now offer delivery passes, up 6% since 2020 when just 22% of fashion merchants offered this format of fulfilment and compared to just 17% of other retail businesses.

Merchant Services 52

Merchant Services Payment Services Fashion Checkout 52

Mass Relators

APRIL 20, 2022

Members will have the flexibility to shop from merchants directly, all while enjoying the fast, free delivery, seamless checkout, and easy returns they’ve come to know and love from Amazon.”. Pricing is based on a service fee, a payment processing fee, and fulfillment and storage fees that are calculated per unit.

Merchant Services 52

Merchant Services Payment Services ATS Fulfillment 52