Retail TouchPoints
MARCH 21, 2022
Our Verizon Look Forward study shows that more than one in five adults anticipate that they will be using self-checkout (23%), contactless credit cards (24%) and contactless mobile payments (22%) more a year from now than they are today.
I Vend
DECEMBER 13, 2022
Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.
Inside Retail
NOVEMBER 1, 2021
Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change.
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