Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Checkout 191

Checkout Returns Shipping Promotions 191

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

Returns 236

Returns Fulfillment Shipping Checkout 236

Retail TouchPoints

JUNE 17, 2022

Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

Checkout 306

Checkout Payment Services Shipping Marketing 306

Retail TouchPoints

APRIL 27, 2021

The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Inside Retail

JULY 18, 2022

The report shows that investment into resolving these issues results in better customer experiences and higher sales volume. Similarly, online stores that reveal shipping fees as early in the checkout process as possible can address a major cause of cart abandonment.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Reducing shopping and shipping friction.

Merchant Services 229

Merchant Services Drop-Shipping Shipping Payment Services 229

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 314

Fulfillment Inventory Management Returns Point of Sale 314

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

Returns 241

Returns Consumer Checkout Apparel 241

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. We also have a heavy ship-from-store side, and it also drives our curbside pickup component. It manages our BOPIS component.

Inventory Management 269

Inventory Management Management Fulfillment Supply Chain Management 269

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points.

Fulfillment 254

Fulfillment Shipping Returns Promotions 254

Hyken

MAY 28, 2021

But now, shopping is a constant experience. So what can retailers do to make sure the customer experience in eCommerce is positive and engaging for customers? What can they do to win loyal customers in this effortless economy?? . Create seamless customer journeys? . Customers want returns to be easy.

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Retail TouchPoints

SEPTEMBER 21, 2023

The immediate need for confirmation, the subsequent days of eagerly awaiting delivery updates and perhaps even the occasional need to exchange or return items. Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JULY 29, 2021

Bojanowski shared key learnings from pandemic pivots such as the Instacart partnership and rollout of Instagram Checkout, and gave us a glimpse of what lies ahead for the beauty retailer in an exclusive interview with Retail TouchPoints. But if they have two good experiences, they’re hooked for life, so the bar is high.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Inside Retail

MARCH 7, 2024

The selection of new Nakedvice boutique locations will be guided by several key criteria, including understanding the foot traffic and sales per square metre to gauge the potential store performance and customer engagement. It has also enabled the brand to ship from store if an item is out of stock.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

JULY 11, 2023

” Prime Day Sales that Don’t Happen on Amazon.com Late last year, Amazon unveiled a surprising new service — Buy with Prime , which lets sellers offer all the benefits of Prime membership (simplified payment processing, fast delivery, easy returns) on their own DTC websites. and the honest answer is, maybe.

Payment Services 165

Payment Services Shipping Checkout Fulfillment 165

Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout.

Merchant Services 265

Merchant Services Fulfillment Checkout Location 265

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). Did you open up the lifetime value of an existing customer? Are consumers returning products less often? However, sometimes the success of one area (i.e.

Loss Prevention 295

Loss Prevention Visual Merchandising Sporting Goods Store Operations 295

Retail TouchPoints

JUNE 7, 2023

Wherever they shop, members of Gen Z are looking for a friction-free customer journey: 46% rate quick and easy checkouts as the most important factor in their shopping experience, followed closely by fast shipping ( 45% ). Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Discount Store 280

Discount Store Shopping ATS Payment Services 280

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

Payment Services 192

Payment Services Checkout Shipping Fulfillment 192

Retail TouchPoints

DECEMBER 30, 2021

In other words, you might choose to focus heavily on new account creation fraud if your customer base is baby boomers who are frequent targets of identity theft, but you still need to protect against ATO, CNP fraud and return fraud. K eep bots out of your customers’ accounts and checkout. Don’t rely on 2FA to stop fraud.

Merchant Services 287

Merchant Services Accounting Payment Services Returns 287

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

Drop-Shipping 237

Drop-Shipping Shipping Accounting Management 237

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

Customer Retention 266

Customer Retention Returns Merchant Services Shipping 266

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. In-store innovation Retailers continue to overhaul legacy systems and integrate in-store tech at pace, with one goal – a seamless customer experience.

Fulfillment 130

Fulfillment Customer Experience Consumer Returns 130

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Accessibility Must Cover the Entire Shopper Journey. Once a retailer has committed to improving accessibility, it’s important to encompass the entire path to purchase.

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

OCTOBER 19, 2022

From inspiring product discovery all the way to delivery tracking, digital receipts and seamless returns, we are powering ecommerce and accelerating trade across the world.”. At checkout, the panel will also automatically look for and apply available coupons to ensure consumers get the best deal possible.

Merchant Services 284

Merchant Services Shopping Drop-Shipping Checkout 284

Inside Retail

SEPTEMBER 6, 2022

As part of the deal, PixelForce is building a Shopify app that will enable designer fashion brands to show customers exactly how much they could earn if they rented out items on Designerex after purchasing them. Brands don’t need to get involved in renting. Someone is making two grand from a $400 dress,” Kore said.

Fashion 130

Fashion Checkout Fast Fashion Consumer 130

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. This is just simply not how the world is going to buy online.

Marketing 274

Marketing Payment Services Beauty and Health Fulfillment 274

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Ensure you compare different eCommerce platforms as they feature varying degrees of logistics integration that can impact order processing, shipping and delivery. Platforms with good logistics integration capabilities can ensure you can manage orders efficiently, provide accurate shipping information and streamline operations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Inside Retail

NOVEMBER 4, 2021

You want to focus on the offer, the sales and the customer experience, not how much memory you need to put in place.”. New payment options and the ability to add loyalty vouchers at the checkout have also had a positive impact on conversions. And with the return of travel in Australia, he expects sales to increase even further.

Payment Services 147

Payment Services Checkout Shipping Planning 147

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Or, that associate can have it shipped to them instead.

Drop-Shipping 189

Drop-Shipping Shipping Returns Boutique 189

Independent Retailer

JANUARY 19, 2023

New technologies and approaches are being introduced all the time with the goal of improving the customer experience. As crowds returned to in-person shopping this past year, one of the key areas of focus has been improving the storefront itself. This is the first point of contact for many customers and can have a huge impact.

Payment Services 55

Payment Services Inventory Management Checkout Customer Experience 55

Inside Retail

NOVEMBER 29, 2021

Having made such a switch, are consumers likely to return to old favourites this time? What might be lost on impulse purchases in checkout queues will be more than regained in the lifetime customer value linked to an enhanced brand experience, and the reduced supply-chain costs stemming from more detailed and accurate demand forecasting.

Supply Chain Management 130

Supply Chain Management Customer Experience Planning Consumer 130

Inside Retail

SEPTEMBER 28, 2022

According to her, life is returning to what it was like pre-pandemic, with more families getting outdoors, schools back on regular timetables and play time becoming a priority once again. Normalcy is returning. Adelene Teo, general manager of Toys ‘R’ Us Singapore. Coping with uncertainty. with great interest. Stay tuned,” Teo said.

Outdoor 130

Outdoor Returns Checkout Planning 130

Retail TouchPoints

JANUARY 3, 2023

“That completely changes when we recognize that you’re a customer coming back to the site for a new purchase. The pop-up lets the customer know you can save money if you move into a subscription. The returning customer will also get more information on drinking moments and various use cases.”

Beauty and Health 269

Beauty and Health Marketing Consumer Advertising 269

Star Miconics

NOVEMBER 18, 2022

This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again. Online Ordering. If your store isn’t already online, it should be.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52