Retail TouchPoints

APRIL 12, 2024

After MrConsumer was inadvertently charged tax at checkout, he details a series of confusing conversations with Walgreens’s staff about how sales tax works and his eligibility for a refund. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois.

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Payment Services Checkout Shipping Point of Sale 225

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role. However, sometimes the success of one area (i.e.

Loss Prevention 301

Loss Prevention Visual Merchandising Sporting Goods Store Operations 301

Retail TouchPoints

FEBRUARY 22, 2021

Let’s say your physical store is known for the freshly baked chocolate chip cookies you offer to customers who enter your doors. You can carry over a version of this micro experience online, by including a cookie in every package you ship. Sure, it’s not exactly the same — but that’s kind of the point.

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Kiosk Customer Experience Point of Sale Checkout 252

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. You have to make sure you are offering frictionless checkout.

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Checkout Fulfillment Shipping Payment Services 192

Star Miconics

NOVEMBER 18, 2022

Where the Point-of-Sale Comes In. One of the most central areas in any retail store is the point-of-sale (POS). This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless.

Merchant Services 52

Merchant Services Payment Services Kiosk Point of Sale 52

Star Miconics

MARCH 15, 2023

Selecting the perfect point-of-sale (POS) scale for your business is a crucial decision that can significantly impact your efficiency and customer satisfaction. Ease of Use A user-friendly scale with an intuitive interface and easy-to-read display is essential for streamlining the checkout process and minimizing errors.

Jewelry 52

Jewelry Point of Sale Checkout Inventory Management 52

Retail TouchPoints

FEBRUARY 10, 2022

Leite’s experience on the show not only amplified her “people-first” leadership philosophy, but also prompted a number of investments to address problems she uncovered while undercover, including: $500,000 on product education for store associates, known as Health Enthusiasts; $1.5 million on inventory management solutions; $1.2

Inventory Management 318

Inventory Management Beauty and Health Management Planning 318

A1 Retail

MAY 19, 2022

Store associates equipped with multi-functional clienteling apps are not only empowered from basic, time-consuming tasks but also have always-on access to critical information including stock levels, product details, customer data and cross-sell/upsell information. Serving the needs of omnichannel shopping.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Wiser

DECEMBER 30, 2019

Last-mile delivery is the final stage of the buying process when orders are delivered to customers. From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery. For companies, offering any smart-tracking technology will be a big selling point for consumers.

Payment Services 113

Payment Services Fulfillment Point of Sale Checkout 113

Inside Retail

MARCH 14, 2023

We have a customer-facing point of sale in the store that is basically a re-skinned version of our website where customers can shop, and then we can go and pick the product and get it to them right away. That was a great time for e-commerce electronics sales, maybe not for everyone.

Marketing 130

Marketing Shipping Management Point of Sale 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 2, 2021

Consider having several lines that lead to multiple checkouts instead of one line that leads to many checkouts. Invest in a high-quality mobile point-of-sale system. According to research, more than 1/3 of the customers continue to connect with a brand via a mobile device after entering a store.

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Payment Services Checkout Store Layout Consumer 52

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. However, not providing a frictionless customer experience has long-term growth implications that you need to consider if you hope to maintain a successful e-commerce business.

Customer Retention 270

Customer Retention Returns Merchant Services Shipping 270

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? No more lines at checkouts.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

NOVEMBER 20, 2023

Optimize inventory management: Like damaged products and shipping errors, theft can negatively impact retail inventory management. Address the self-checkout issue: Staffing constraints have made self-checkouts a popular fixture in stores of all sizes.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

I Vend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? So they harnessed the power of technology to develop online/offline integration, for a single, seamless retail experience. Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’? Read more about how to create a frictionless checkout.

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Checkout Payment Services Inventory Management Customer Experience 52

Retail TouchPoints

JULY 27, 2020

Retailers are responding with several new strategies, including creating unique, seamless experiences by engaging shoppers and opening more channels for them to earn and burn rewards. They’re turning to solutions that allow consumers to connect loyalty programs with any payment card and collect points or rewards at checkout.

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Retail Trends Payment Services Checkout Sporting Goods 151

A1 Retail

APRIL 13, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 88

Payment Services Visual Merchandising Clienteling Green Retail 88

Retail TouchPoints

JULY 22, 2020

Ask customers why they prefer Amazon over other online retailers and the answer most likely comes down to two-day shipping — not quality or customer service. And they know customers don’t want to stand in line at the store, so they offer mobile checkout right from your phone. That’s agility.

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Payment Services Fulfillment Checkout Shipping 182

365 Retail

APRIL 19, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 74

Payment Services Visual Merchandising Clienteling Green Retail 74

Retail Times

APRIL 4, 2021

Simply connect Pointy to your point of sale solution, and it will automatically display your real-time inventory online, so your customers can easily see what’s in-store. Make the shopping process simple and convenient for them, so if you spot any barriers (like long checkout lines) eliminate them for the shopper.

Merchant Services 98

Merchant Services Checkout Shopping Point of Sale 98

Retail Next

FEBRUARY 27, 2020

According to a report by Verizon.com , 77 percent of retailers in the market expect IoT and its applications to improve their customer experience. Connected customers. IoT enables retailers to provide better custom offers to customers. Cashierless checkouts. IoT, thus, marks the future of retail.

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