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Why Secure, Reliable Connectivity is Mission-Critical for Retailers

Retail TouchPoints

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. Key Retail Challenges Supply chain disruptions have created significant hurdles for retailers, affecting inventory availability and consumer demand.

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The Rise of Frictionless Retail: What Physical Stores Can Learn from Digital-First Platforms

Retail Focus

The modern shopper, increasingly accustomed to digital-first experiences, now demands the same frictionless journey in physical stores. This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology.

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Retail’s next era: Human-centric, not just high-tech

Inside Retail

Commissioned by Glory, the research explores what defines an exceptional in-store experience today and how retailers can deliver on rising expectations. Checkout defines memory. One of the reports opening predications is that consumers are not asking for the impossible. Staff behaviour drives loyalty or churn.

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Matalan to open 10 stores a year in £25m transformation drive

Retail Gazette

The fashion and homeware retailer will upgrade 30 stores and open 10 new or relocated sites across key regions including London, Essex, Hampshire and Northern Ireland. Matalan said the investment will focus on modernising store layouts, improving customer experience and expanding its national footprint.

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How conversational commerce is redefining the way customers interact with brands

Inside Retail

It wasnt long ago that shopping required a trip to the store, with no guarantee that the item you wanted would be in stock. Today, consumers expect the freedom to shop on their own terms, being able to review all the options available to them online and without disrupting their daily routines.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand.

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How to Open a Retail Store: Essential Checklist for Success

Small Biz Trends

Effective Store Layout: Designing an inviting store layout with strategic product placements enhances customer experience and increases sales. Robust Marketing Strategies: Building an online presence and engaging in local advertising are crucial to attract customers and boost your retail store’s visibility.