Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Consumers hate unpleasant surprises.

Checkout

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet. consumers wallet.

Payment Services

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. Experience should always be a focus point,” says Osthus.

Checkout

Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. These statistics suggest businesses are all-in with social ecommerce, yet consumers are hesitant.

Merchant Services

Retail Focus

JULY 17, 2025

This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology. From mobile payments to AI-driven personalisation, retailers who mirror the simplicity and speed of digital platforms are better placed to meet rising consumer expectations.

Payment Services

Retail TouchPoints

JANUARY 21, 2025

For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

Customer Experience

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Dissatisfied customers may leave empty-handed, or worse, decide not to return. Headquartered in Finland, with an office in the U.S.

Checkout

Inside Retail

APRIL 28, 2025

In the early years of online shopping, bricks-and-mortar retailers were terrified about “showrooming” This was the idea that consumers would browse products in stores – touch them, try them on – and then go and buy them cheaply online. Our research shows that consumers demand a unified shopping experience.

Social Commerce

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

Merchant Services

Inside Retail

MAY 27, 2025

In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive. A simple content overhaul reduced returns by 22 per cent and boosted both CX and profitability.

Returns

Inside Retail

MARCH 26, 2025

The global retail industry was transformed overnight as stores were forced to close or severely limit in-person shopping, supply chains were disrupted and consumers faced unprecedented levels of fear and uncertainty. Our direct-to-consumer (DTC) site helped us connect directly with customers and iterate fast.

Specialty Store

Retail TouchPoints

JULY 11, 2025

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good.

Merchant Services

Inside Retail

JANUARY 22, 2025

Today, consumers expect the freedom to shop on their own terms, being able to review all the options available to them online and without disrupting their daily routines. For example, generative AI can be used to summarise thousands of product reviews into concise snippets, sparing consumers the need to sift through endless opinions.

Checkout

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. As consumers navigate through various stages of awareness, consideration, and decision, their needs and expectations evolve. Each phase shapes consumer perception and can impact your retail success.

Customer Experience

Inside Retail

MARCH 5, 2025

Intensifying global competition, ongoing economic pressures and evolving consumer behaviours are reshaping the e-commerce landscape, forcing retailers to adapt and evolve. Consumers in Australia will gravitate towards retailers who can consistently provide quick, reliable and transparent delivery.

Fulfillment

Retail TouchPoints

JULY 30, 2025

As consumer expectations evolve and technology advances at a rapid rate, these outdated systems are becoming costly anchors that drag down store performance and limit growth potential. She co-founded Retail Systems Research, a top retail analyst firm, and previously served as an analyst at Forrester Research and Retail Systems Alert Group.

Customer Experience

Retail TouchPoints

APRIL 17, 2025

Jewelry, in particular, sees a surge, but consumers have options. Adding More than Just a Product Give customers something memorable, and they will not just return, they will talk about shopping with you too. Send reminders to guest checkouts, inviting them to create an account and earn extra points. Thats quite the win.

Drop-Shipping

Inside Retail

AUGUST 5, 2025

For a period of time, fashion rental seemed to be the answer to rapid trend cycles and consumers’ need for once-off occasionwear. But more than just financially challenging, the fashion rental business model appears to not be a cultural fit for consumer behaviour today.

Fashion

Small Biz Trends

JULY 28, 2025

Moreover, handling returns efficiently is crucial, requiring organized systems for issuing return labels and managing refunds or exchanges, ultimately enhancing customer satisfaction and loyalty. Developing efficient processes for handling returns, as return rates can exceed 30% in some sectors.

Fulfillment

Retail Focus

DECEMBER 10, 2024

Mobile payment options like Apple Pay and Google Wallet add convenience, letting shoppers bypass traditional checkout lines entirely. For example, a shopper might reserve an item on their phone, pick it up in-store, and use the same app to manage returns later. Educating customers also has long-term benefits.

Payment Services

Small Biz Trends

JULY 26, 2025

Key Takeaways POS experience refers to the customer interaction during the checkout process, impacting satisfaction and overall shopping experience. Technology improvements, such as mobile POS systems and real-time stock tracking, enhance the efficiency and effectiveness of the checkout process.

Payment Services

M19 Retail

DECEMBER 4, 2024

With mPOS, sales associates are not bound by a traditional checkout counter. The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels.

Payment Services

Inside Retail

JULY 7, 2025

This convergence isn’t just about installing screens or building apps, it’s about rethinking how retail environments function to meet modern consumer expectations. These tools allow employees to offer a level of personalised service beyond what any consumer walking through the door would expect. For them, everything is just connected.

ATS

365 Retail

MAY 6, 2025

The current consumer behaviour patterns and business techniques that businesses should use to meet consumer requirements. Seamless Mobile Checkout: Less Friction, More Revenue Cart abandonment is still one of the biggest pain points in mobile retail. Key elements include: One-tap checkout with stored payment options.

Payment Services

Theatro

OCTOBER 22, 2024

consumers aged 18+. 64% of shoppers want to see and touch the product, 32% enjoy the festive atmosphere, and 34% appreciate being able to easily return items. consumers aged 18+ in October 2024. What draws them to the store? Researchers reviewed all responses for quality control.

Shopping

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand Consumer Behavior Shift: Post-holiday shopping sees consumers seeking personal deals, making it essential to tailor marketing strategies to focus on clearance and promotions. Trends in Consumer Behavior You’ll notice distinct shifts in consumer behavior after the holiday rush.

Inventory Management

Retail TouchPoints

APRIL 22, 2025

Image: Retail TouchPoints The stores modesty also belies a larger ecosystem of community-based environmental initiatives dedicated to reusing all kinds of waste , from consumer goods to food scraps. Eventually we also want you to be able to do self-checkout with your own phone.

Thrift Store

Small Biz Trends

AUGUST 5, 2025

This approach guarantees a smooth shopping experience that keeps customers returning. Research indicates that colors can influence purchasing decisions , with up to 85% of consumers citing color as a primary factor, emphasizing the need for an effective color strategy in your online shop design.

Shopping

Retail Focus

JULY 17, 2025

Today’s consumers want interactive, personalised experiences—and online casinos have mastered this through gamification. When done right, this simple mechanic turns occasional users into loyal, returning players. The unpredictability keeps players curious and eager to return. What is Gamification?

Returns

365 Retail

DECEMBER 3, 2024

As 2025 beckons, slight economic improvements such as easing inflation are tempered by high interest rates and cost-of-living pressures that continue to impact both consumers and small businesses. In fact, UK consumers were spending an average of £407 online per month in 2023, a 17% increase from £348 in 2022.

Payment Services

Wiser

JANUARY 30, 2025

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. At the center of this interplay lies a single, pivotal moment: the consumer decision point.

Promotions

Small Biz Trends

JUNE 29, 2025

Embrace Technology for Competitive Advantage: Implementing technology to streamline operations and enhance customer experiences is crucial for meeting modern consumer demands in both physical and digital environments. As consumers become more discerning, they demand not just quality products but also exceptional service.

Clienteling

Retail Gazette

JUNE 3, 2025

Returning to Londons vibrant Soho district on 15 May 2025, the event, which was hosted by unified commerce experts NewStore, was designed not just to talk about the future of retail, but to step inside it. Endless Aisle Live is not one of them. Reids point resonated across the days sessions.

Payment Services

Retail Focus

JULY 17, 2025

As competition increases and consumer expectations rise, shops are looking to sectors that already excel in this field, particularly the online casino industry. Retailers Are Catching Up AI systems used in casinos have a simple goal: to keep the user engaged and returning. Responsible, Personal, and Real-Time Of course, trust matters.

Shopping

Small Biz Trends

JUNE 10, 2025

Enhanced Customer Experience: This model provides consumers with the flexibility to shop in-store or online, often leading to increased customer satisfaction and engagement. Future Trends: Embracing technological innovations and adapting to evolving consumer preferences are crucial for businesses to thrive in the changing retail landscape.

Payment Services