Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

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Merchant Services Payment Services Shopping Checkout 243

Retail TouchPoints

APRIL 30, 2024

Through AI and other technologies, customers in grocery stores, clothing outlets and other convenience-style shops no longer need to wait in line to check out. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023. As for concertgoers at these same venues, over half of U.S.

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Checkout Customer Experience Merchandise Store Consumer 235

Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores.

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Returns Shopping Consumer Point of Sale 246

Retail TouchPoints

AUGUST 22, 2023

Sephora operates with a customer-first mindset, and our goal is to provide an elevated shopping experience in all of the ways that our beauty community chooses to shop with us,” said Stefan Jensen, VP, Treasurer at Sephora in a statement. Associates will need to install the mobile Point of Sale App on their iPhones to use it.

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Merchant Services Payment Services Point of Sale Checkout 227

Retail Minded

SEPTEMBER 21, 2021

Did you know that point of sale systems date back to 1879 when the first one was invented by American shopkeeper James Ritty. From self-service checkouts at stores to curb-side pickup, to contact-less payments, retailers had to find ways to let customers start (and finish) their shopping journeys however they wanted.

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Point of Sale Merchant Services Payment Services Shipping 98

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. Everyone wants to reduce complexity at the front end of stores, and ultimately the best way to do that would be to turn trolleys into a point of sale (POS). But we can see how they like to shop.

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Retail TouchPoints

JULY 8, 2022

Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Giving consumers a positive BNPL experience includes offering high approval rates, transparent terms and attractive rates. The best part?

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Merchant Services Payment Services Point of Sale Checkout 240

Retail TouchPoints

FEBRUARY 9, 2022

Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions. Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring.

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Payment Services Point of Sale Checkout Consumer 291

Inside Retail

JUNE 21, 2021

Co-op UK, Britain’s fifth biggest food retailer, is using technology to drive a better shopping experience for its customers in bricks-and-mortar retail. Self-service] continues to be our predominant kind of point-of-sale. “[Self-service] continues to be our predominant kind of point-of-sale.

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Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. AI agents will shop for you. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.)

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Consumer Customer Experience Checkout Shopping 267

M19 Retail

JULY 5, 2023

MIAMI, FLORIDA, July 5, 2023 – Mi9 Retail, a leading provider of Retail Software, is pleased to announce that the Aubuchon Company has successfully piloted Mi9 Store Self-Checkout in their hardware and home improvement stores. Mi9 Store Self-Checkout software uses intuitive and highly configurable UX to engage customers and process sales.”

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Checkout Point of Sale Inventory Management Management 52

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

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Merchant Services Social Commerce Checkout Payment Services 256

I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

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Shopping Point of Sale Payment Services Checkout 97

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. Limited adoption : While the popularity of digital wallets is on the rise, not all consumers have adopted this payment method yet.

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Merchant Services Payment Services Checkout Consumer 266

Retail TouchPoints

JUNE 15, 2022

Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Appointments for high-end fashion brand shopping have been a long-time standard, but they’ve begun to trickle down to fast fashion brands like H&M and Zara too.

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Payment Services Checkout Shrinkage Fast Fashion 255

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Marketing Consumer Checkout Customer Experience 257

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

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Payment Services Inventory Management Checkout Loss Prevention 212

Retail TouchPoints

JULY 17, 2023

By regularly tracking and counting the stockroom’s inventory with RFID tags, Macy’s improved inventory visibility and ensured the required goods were available for consumers to purchase. Adopting advanced technology in retail stores makes the shopping experience more engaging. Self-checkout.

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Payment Services Checkout Inventory Management Customer Experience 228

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. Tip 2: Simplify the cart and checkout process.

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Checkout Shipping Customer Experience Point of Sale 216

Retail TouchPoints

APRIL 27, 2021

Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% As the popularity of BNPL increases, it is important for consumers and merchants to weigh the benefits and the drawbacks of using/offering these payment options.

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Merchant Services Payment Services Consumer Point of Sale 130

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Consumers select their items and then leave the store via an exit gate that they unlock either with their credit or debit card or by hovering their palm over an Amazon One device.

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Apparel Payment Services Checkout Location 247

Inside Retail

JULY 6, 2021

Co-op UK, Britain’s fifth biggest food retailer, is using technology to drive a better shopping experience for its customers in brick-and-mortar retail. . Self-service] continues to be our predominant kind of point-of-sale. Self-service] continues to be our predominant kind of point-of-sale.

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Checkout Point of Sale Shopping Consumer 130

Retail Focus

JULY 28, 2021

If it doesn’t benefit the consumer, they won’t do it. The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team.

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Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Checkout is moving to frictionless.

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Checkout Location Shopping Consumer 296

Retail TouchPoints

MARCH 21, 2022

“Now more than ever, it is critical for us at Sephora to be able to adapt to the quickly changing retail environment, and that’s especially important at the point of sale,” said Sree Sreedhararaj, SVP and CTO at Sephora in a statement.

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Point of Sale Checkout Location Shopping 211

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

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Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

NOVEMBER 3, 2021

margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

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Payment Services Checkout Fulfillment Kiosk 337

Inside Retail

SEPTEMBER 4, 2023

It is the silent but essential identifier of products that have revolutionised how we shop, sell, and transport goods. The barcode was initially developed to improve the checkout experience and inventory management in the grocery sector and it is now used in almost every industry and sector.

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Checkout Inventory Management Promotions Point of Sale 246

Retail TouchPoints

DECEMBER 16, 2021

Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season. In-video selling will be available on Walmart.com, MSN Shopping tab, TalkShop.live and all product partner sites included in the programming. The Walmart agreement will be shoppable through various publications including IGN. “We

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Checkout Shopping Consumer Point of Sale 247

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees.

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Social Commerce Checkout Consumer Point of Sale 281

Inside Retail

APRIL 11, 2022

The pandemic has greatly shifted consumers’ preferences for shopping, whether this be physically or online. The increased prevalence of omnichannel solutions has forced businesses to rethink their approach to keeping consumers engaged when shopping in-store.

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Payment Services Checkout Point of Sale Advertising 147

Retail TouchPoints

JUNE 8, 2020

In a pandemic, that turns point-of-sale terminals where people swipe or dip cards into “bus depots,” where virus particles can stop off and then catch a ride on new cards and new hands to keep spreading. How can consumers stay safe while using contactless payments?

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Payment Services Consumer Point of Sale Promotions 209

Inside Retail

NOVEMBER 21, 2021

It makes sense: the last major overhaul of how consumer data is dealt with in Australian law happened way back in 1988. While privacy is a bigger focus than ever before, consumers continue to demand and expect personalised experiences. If your brand isn’t rethinking data consent and tracking, now is the time to act.

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Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

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Sporting Goods Payment Services Shrinkage Point of Sale 233

Retail Minded

MARCH 16, 2024

With real-time analytics, retailers can swiftly adapt to market changes — an essential tactic in today’s fast-paced shopping environment. The benefits are twofold: cost-saving from reduced excess inventory and revenue-boosting by meeting consumer demand head-on.

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Checkout Inventory Management Clienteling Point of Sale 98

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Now, they have the added appeal of more hygienic shopping as well. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process.

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Payment Services Checkout Customer Experience Point of Sale 299