Business Communication, Consumer and Customer Retention

Three ways to provide customer-centric shipping

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier.

Shipping

Shipping Checkout Customer Retention Fulfillment

Guest Post: Why You Should Rethink Your Customer Service Goals

Hyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important?

Customer Retention

Customer Retention Business Communication Marketing Consumer

Experience Retail Today

Three ways to provide customer-centric shipping

Guest Post: Why You Should Rethink Your Customer Service Goals

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