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Navigating the Trends and Challenges of Customer Loyalty Programs in Retail

RETAIL MANAGEMENT SOFTWARE

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

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Immersive, inclusive and interactive: Sephora goes virtual

Inside Retail

Global beauty and skincare retailer Sephora has announced it will relaunch one of its largest beauty events, Sephoria, Virtual House of Beauty. The beauty retailer is dedicated to providing a unique, free experience online using innovative technologies that people from all over the world will be able to access and enjoy.

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Top 5 Customer Service & CX Articles for Week of February 19, 2024

Hyken

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. I haven’t seen an article about “gamification” in quite some time. I also like the tips and tactics the author shares to master both.

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8 Tips To Drive Repeat Business As A Retailer

Retail Minded

With the retail eCommerce domain growing increasingly competitive, businesses have realized that the costs of acquiring new customers are significantly higher as compared to the costs of retaining existing customers. Leverage gamification to make the program interactive and interesting.

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Jason & Scot Show Episode 318 Temu Deep Dive with Earnest Analytics

Retail Geek

Episode Summary: In this episode, Jason “Retailgeek” Goldberg and Scot Wingo dive deep Temu, the online marketplace operated by the Chinese e-commerce company PDD Holdings, that has become the fastest growing retailer in history. Joining us on the episode is Michael Maloof is the Head of Marketing for Earnest Analytics.

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How to Promote Your Store with a Social Media Contest

Retail Next

This is exactly what a retail brand wants on social media – a viral post attached to its brand name. Promote your contest – Use your existing marketing channels such as email, social media and blogs to promote your contest. Benefits of a Social Media Contest. Producing user-generated content (UGC). Bonus Actions.

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Jason & Scot Show Episode 258 – Retailer Owned Brands and Other News

Retail Geek

Meanwhile, retailers are quietly launching new “owned brands” every year that sell over $1B. A weekly podcast with the latest e-commerce news and events. In episode 258 we cover some recent industry news, including new information on owned brands at Amazon, Target, and Bed Bath & Beyond. In Pirate territory yeah.