Inside Retail

MAY 27, 2025

Just as people jump on fad diets for quick weight loss rather than committing to sustainable health changes, retailers chase short-term CX solutions without fully assessing their long-term impact. Despite heavy investment, customer retention hardly improved.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Inside Retail

JUNE 4, 2025

Adore Beauty has upgraded its loyalty program to better match its new omnichannel offering and meet the demands of the modern beauty consumer an individual who enjoys shopping across brands and categories. The new program offers Adore Beauty customers more value than the retailers previous loyalty program.

Customer Retention 147

Customer Retention Promotions Shopping Marketing 147

Small Biz Trends

JUNE 10, 2025

Effective Marketing Techniques: Utilize a mix of branding and online marketing strategies, including social media engagement and SEO, to enhance visibility and customer acquisition for your salon. The beauty industry continues to thrive, and with the right approach, you can turn your passion for hair into a successful business.

Payment Services 60

Payment Services Beauty and Health Clienteling Location 60

Inside Retail

AUGUST 28, 2022

Pureplay online cosmetics retailer Adore Beauty says returning customers contributed 70 per cent of sales coupled with a higher than average spend last year. Sales of its Viviology skincare brand – which launched in June this year – exceeded “internal expectations” while the fragrance and Korean beauty categories accounted for 4.1

Customer Retention 246

Customer Retention Returns Accounting Management 246

Inside Retail

AUGUST 25, 2024

Adore Beauty enjoyed improved earnings in the last fiscal year, thanks to the record number of returning customers, accounting for 79 per cent of product sales. The online beauty retailer’s earnings before interest, taxes, depreciation, and amortisation (EBITDA) surged 661 per cent to $4.8 Active customers rose 1.6

Returns 278

Returns Customer Retention Accounting Marketing 278

Inside Retail

SEPTEMBER 30, 2024

In Australia, the top product categories include: health and beauty products, such as skincare and shaving supplies; pet care, food and beverage, such as meal kits; household essentials; and premium alcohol. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

Marketing 246

Marketing Beauty and Health Promotions Customer Retention 246

Inside Retail

APRIL 28, 2022

Pureplay online beauty brand Adore Beauty registered a strong performance in the third quarter, increasing revenue and its customer base. . Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent.

Customer Retention 130

Customer Retention Accounting Marketing ATS 130