Inside Retail

JANUARY 30, 2025

In an industry as hard to penetrate as the beauty market, Conserving Beauty stands out from the competition with its unique approach to formulation and heartfelt passion for sustainability. Inside Retail : How did the concept for Conserving Beauty come about? Which is where the name Conserving Beauty stemmed from.

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Retail TouchPoints

MARCH 26, 2025

Data insights are helping CVS discover, for example, that if youve got a beauty dupe thats really flying off the shelves, is it flying off the shelf because its at a low price point or is it flying off the shelf because its a dupe and people want a dupe? And [its the same] across beauty, across health and wellness.

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Inside Retail

APRIL 15, 2025

In the competitive world of beauty retail, Sephora stands out for its innovative use of technology to create personalised customer experiences. Its not just selling makeup and skincare; its using marketing technology to build relationships and make customers feel special. Here’s how.

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Inside Retail

SEPTEMBER 11, 2021

Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining how to deliver new engaging experiences virtually by leveraging new technologies. billion in 2020 (Mordor Intelligence, 2021), Australians are major consumers of health and beauty products worldwide.

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Inside Retail

SEPTEMBER 13, 2024

Makeup artist turned brand founder Hilary Holmes is challenging traditional beauty marketing tactics that leverage and profit from consumer insecurity through her cosmetics company Holme Beauty. Holme Beauty was founded in 2021 in Melbourne, but the idea had been brewing for almost two decades prior.

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Retail TouchPoints

FEBRUARY 21, 2024

Marie Kloor and her firm, Hydra Health , are focused on changing that. Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints.

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Inside Retail

JULY 26, 2022

This week, we chat with Kate Stansberry, buyer of luxury beauty and skincare at David Jones. One of my key focuses has been expanding and elevating our services within beauty. I seek to understand the entire customer journey to provide the best experience possible which goes beyond product.

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Retail TouchPoints

MAY 12, 2021

Rite Aid has partnered with last-mile logistics platform DoorDash to offer same-day delivery of non-prescription health, convenience and wellness products from more than 2,100 locations across 17 states. ” Customers within range of participating Rite Aid stores can now order products on the DoorDash app or website.

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Inside Retail

FEBRUARY 15, 2022

Pureplay online retailer Adore Beauty has reported positive sales momentum in the first half of the financial year. million with the active customer base increasing 13 per cent to 876,000. Returning customers delivered 71 per cent of the revenue ordering at least three times per year. Group revenue is up 18 per cent to $113.1

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Retail TouchPoints

JULY 11, 2022

CVS has unveiled a new shop-in-shop concept called Skin Care Center featuring solutions for skin health in three U.S. Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige beauty retail.

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Inside Retail

MAY 16, 2021

Manufacturing and consumer goods company BWX is branching out beyond natural beauty into vegan and cruelty-free products with its acquisition of leading eco-friendly online retailer Flora & Fauna. Besides beauty, they include personal care, lifestyle, baby & kids, pet, food & health. It has 94,000 active customers.

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Retail TouchPoints

JANUARY 31, 2025

Stores are a massive canvas theyre experiential, theyre engaging and its where the vast majority of transactions are actually happening, said Parbinder Dhariwal, VP and General Manager of CVS Media Exchange (CMX), CVS Healths retail media network, at the 2024 Retail Innovation Conference and Expo.

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Retail TouchPoints

MAY 2, 2024

The collection, which includes cleansers, moisturizers, serums and three -step routine bundles, is available on the brand’s ecommerce site and will roll out across Ulta Beauty and Walmart stores through June. Bubble Skincare was initially developed using insights from a robust community of Gen Z consumers.

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Inside Retail

SEPTEMBER 1, 2021

For over 30 years, we’ve constantly evolved to meet our consumers’ needs by delivering skin health results through education, innovation, and professional service recommendation. How has the customer experience in physical retail evolved since the pandemic hit?

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Retail TouchPoints

APRIL 30, 2025

Experience-driven shopping. Consumers, especially in beauty, health and wellness categories, want to see, touch, smell and try before they buy. Sephoras success is built on this principle; interactive displays, shade-matching tools, beauty bars. Experiences matter. Online shopping is efficient, but not immersive.

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A1 Retail

OCTOBER 11, 2024

Last weekend, centre:mk hosted the UK’s largest fashion and beauty indoor event, welcoming over 113,000 visitors across the two-day period. Located at Middleton Hall, centre:mk’s Fashion Weekend featured 80 brands across 40 of the destination’s retailers, enabling visitors to see the latest trends across fashion, health, and beauty.

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365 Retail

MARCH 22, 2025

Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution.

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Retail TouchPoints

SEPTEMBER 16, 2024

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. as Ulta’s first-ever honorary Chief of Joy.

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Retail Focus

JANUARY 29, 2025

The store features a strong selection of its signature outerwear ranges and accessories in a modern interior, elevating the customer experience. The post Caledonia Park celebrates best year ever alongside mass of renewals and openings appeared first on Retail Focus Magazine - Retail Design.

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Retail TouchPoints

AUGUST 5, 2021

In a move to match the delivery options offered by its major pharmacy competitors Walgreens and CVS, Rite Aid has partnered with Shipt to offer same-day delivery of health and wellness products from more than 2,000 stores in 17 states. Our partnership with Shipt brings another level of convenience to the Rite Aid customer experience. “Our

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Retail TouchPoints

SEPTEMBER 20, 2022

The system then directs associates to replenish shelves in their respective departments, including grocery, pets, health and beauty, frozen and dairy. “We It also empowers our associates with cool tech that makes a big difference in the way they are able to work and provide the best possible customer experience.”.

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Inside Retail

FEBRUARY 19, 2025

Guy Nappa co-founder and COO at Oz Hair & Beauty tops the rankings of Inside Retails 2025 Top 50 People in E-Commerce, presented by Australia Post. Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015.

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Retail TouchPoints

AUGUST 16, 2024

As the company pointed out in its announcement, much of the pharmacy chain’s turnaround plan is focused on the front-of-store and omnichannel customer experience, where both Koller and Sudhakar will play a large part. Both executives will move into their new roles later this month.

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Inside Retail

NOVEMBER 10, 2022

Chemist Warehouse announced the launch of an online marketplace last week in an effort to expand its online presence in the pharmacy, health and beauty categories. According to Blatt, the goal is for Chemist Warehouse to be known not only for its pharmacy range, but as a destination for health, beauty and fitness brands as well. “I

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Retail Focus

JANUARY 20, 2023

Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts. “We With more stores to come from our business in 2023, we are proud to continue to innovate, with our customer at the heart of everything we do.”

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.

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Retail TouchPoints

FEBRUARY 9, 2021

GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S., and also has teamed up with e-Spirit to enhance its ecommerce customer experience.

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Inside Retail

SEPTEMBER 12, 2024

After unveiling its renovated Melbourne Central store earlier this month, French beauty giant Sephora is now gearing up to open the doors to its new store in Sydney’s Westfield Miranda shopping centre. It strives to stay at the forefront of beauty retail with its fully integrated omnichannel shopping experience.

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Retail TouchPoints

MAY 25, 2022

Business of Fashion reported that the luxury fashion house will create boutiques to cater to its most supportive clients through private shops, separate from its 250 retail locations, which do not include beauty. Chanel’s commitment to brick-and-mortar retail continues, and many of its designs remain available only through its boutiques.

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365 Retail

MARCH 12, 2025

Charlotte Tilbury Beautys flagship counter at Heathrow Terminal 5 has undergone a major refurbishment. Originally launched in July 2019 as the brands first-ever travel retail counter, the updated space now offers an enhanced shopping experience with digital screens, interactive services, and exclusive products.

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Retail TouchPoints

MAY 4, 2022

She was most recently Global Chief Marketing Officer at Calvin Klein and brings more than 20 years of experience with some of the world’s biggest consumer brands, including Starbucks , Target and Ulta Beauty.

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Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Sally Beauty operates more than 5100 retail stores under several banners.

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365 Retail

JANUARY 1, 2025

Bahrain, a key GCC market, offers significant potential for health and beauty retail. A youthful population, with over two-thirds under the age of 35, is driving demand for premium beauty products. Projections indicate that Bahrains health and beauty market will grow by $38.8

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Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

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Inside Retail

MARCH 4, 2024

In the US$375 billion global beauty industry, efficacy and simplicity reign supreme. To remain relevant in the market, it’s crucial to feel the pulse of customers, and their ever-evolving needs, but also to be steadfast on the brand values, DNA and the uniqueness we bring to customers,” she told Inside Retail.

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Retail TouchPoints

FEBRUARY 29, 2024

“Our commitment to data transparency at CMX is a core pillar that we anchor our strategy in, and we’re excited to embark on this new clean room initiative with a trusted partner whose audience of health and wellness and beauty seekers aligns with our own,” said Parbinder Dhariwal, VP and General Manager at CVS Media Exchange in a statement. “We’re

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Inside Retail

JULY 28, 2024

New-generation GenAI technology is unlocking the power of personalisation at scale, creating the cornerstone of a channel-less approach to retail that places the brand experience at the centre, regardless of where it takes place. This channel-less service led to a loyal brand customer in Kontopoulos, and repeat sales.

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