Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. We believe this relationship developed at the perfect time for both of our companies,” said Jay Topper, Chief Digital Officer at Chico’s FAS in a statement.

Social Commerce 274

Social Commerce Inventory Management Boutique Shipping 274

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Now, at the halfway point of the year, we thought we’d check in on how well our predictions have held up. Prediction #1: Content will Become Central to Commerce. Verdict: Spot on.

Social Commerce 306

Social Commerce Inventory Management Fulfillment Shipping 306

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

Shipping 250

Shipping Clienteling Returns Shopping 250

Inside Retail

SEPTEMBER 7, 2023

At the time of publishing this article, Temu was the most popular free iPhone app in the US, United Kingdom, Australia and Germany. While the manufacturers provide the product details and the products themselves, Temu handles everything else – from customs processing to international shipping. Since then, Temu’s reach has skyrocketed.

Advertising 130

Advertising Promotions Social Commerce Shipping 130

Retail TouchPoints

AUGUST 18, 2023

Just like its Amazon counterpart, Fulfilled by Amazon or FBA, FBT will offer UK merchants picking, packing and shipping services for products sold on TikTok. Merchants that sign up for FBT will send in a volume of their stock to be stored at a TikTok-run warehouse. cubic liters per shipment. 1, 2023, multiple sources report.

Merchant Services 212

Merchant Services Fulfillment Shipping Shopping 212

Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023.

Payment Services 253

Payment Services Social Commerce Accounting Customer Experience 253

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community. And that’s what he did.

Marketing 274

Marketing Payment Services Beauty and Health Fulfillment 274

Inside Retail

APRIL 29, 2024

When I told Alison at Good360 that I wasn’t going to work for Woolies anymore and I was going to try some other things. Joining their board means diving into the heart of social impact and utilising my skills to make a tangible difference. DW: It’s about aligning corporate objectives with social responsibility.

Shipping 147

Shipping Finance Management Promotions 147

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Using personalization to ensure customers have a unique experience — whether on social media or not — will continue to engage customers and remove friction. She can be reached at kathy.kimple@osf.digital.

Checkout 241

Checkout Shipping Customer Experience Point of Sale 241

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. reads the company announcement.

Merchant Services 265

Merchant Services Payment Services Shopping Checkout 265

Retail TouchPoints

JANUARY 21, 2022

16-18 at New York City’s Javits Center. Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming. Leadership Lessons. We have 70,000 workers in the U.S.

Returns 279

Returns Social Commerce Consumer Shipping 279

Inside Retail

MAY 1, 2022

As a result of more brands moving online (and consumers spending more of their days there), shoppers have become more digitally savvy at every point in the customer journey. . With numerous options for online shopping, including marketplaces, brand/retailer websites and social media, consumers are more channel agnostic than ever.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Inside Retail

JUNE 1, 2022

E-commerce businesses are fighting for consumers’ attention at an extraordinary rate. In an industry that’s already heavily saturated, hundreds of emerging digital channels have made it increasingly difficult to stand out, writes Simon Kelly, solutions manager, Apac at ChannelAdvisor. Market at the right time.

Social Commerce 130

Social Commerce Fulfillment Wholesale Consumer 130

Inside Retail

JULY 18, 2022

Entitled Beyond the Basics , this new report analyses four key shopper experiences to show what changes will drive sales and keep customers engaged – focusing on online checkouts, mobile commerce, social commerce and insights into product delivery.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

JULY 11, 2023

Orders made through WeChat are eligible for free shipping, and some users will have the option to pay for three -hour delivery. most recently by tripling the number of Apple at Target locations to 150 in preparation for the 2023 holiday season. Apple also has formed partnerships to expand its reach in the U.S.,

Shipping 200

Shipping Location Marketing Social Commerce 200

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience. We even saw returns processed at 4 a.m.

Returns 281

Returns Shopping Promotions Social Commerce 281

Retail TouchPoints

NOVEMBER 10, 2020

Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves. With travel restricted by COVID-19, these shoppers are highly likely to choose shipping directly to the gift recipient.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

AUGUST 24, 2023

Educational Insights first launched its shop in April 2023, and Lee Parkhurst, Senior Brand Manager at the company, said they’ve “been quadrupling our business month over month since.” I yell at my television, but my television will never interact back with me.

Shopping 226

Shopping Merchant Services Fulfillment Social Commerce 226

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. At Shopify retail effectively means all commerce that happens in person or offline,” he said.

Merchant Services 251

Merchant Services Shipping Fulfillment Social Commerce 251

Retail TouchPoints

NOVEMBER 23, 2021

“People are ready to spend — brands are incorporating social commerce into their holiday sales strategies to meet their customers where they already are,” said Kate Gronso, Product Marketing Lead, Facebook Shopping in an interview with Retail TouchPoints. Shop With Us Live, which ran Nov.

Social Commerce 293

Social Commerce Shopping Consumer Accessories 293

Inside Retail

MAY 7, 2023

E-commerce sales in Asia are expected to nearly double between 2021 and 2025,” Simone Morandi, growth markets commerce lead at Accenture Song, the company’s digital agency, told Inside Retail. Closer to home, Southeast Asia’s GDP growth is expected to outpace almost all other regions at 4.7 per cent in 2023.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

Checkout 265

Checkout Payment Services Kiosk Advertising 265

Inside Retail

FEBRUARY 26, 2023

How e-commerce hurts the environment National Retail Federation figures show that about US$218 billion of online purchases (against US$905 billion is gross sales) were returned in the US from merchandise sold in 2021. Speeding up the returns cycle can also involve manual processes, like providing a home pickup option for unwanted goods.

Returns 130

Returns Shipping Fashion Social Commerce 130

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels. We don’t hold stock, handle payments or shipping.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

DECEMBER 2, 2021

Pinterest is a social media platform and yet…it isn’t. At the very least, the form it takes is very different from its counterparts: “Pinterest is not social media, although we are grouped in that category,” said Dan Lurie, Head of Product, Shopping at Pinterest. “We’ve

Shopping 240

Shopping Merchant Services Social Commerce Checkout 240

365 Retail

MARCH 1, 2022

Orla Power, Marketing Director at Luzern eCommerce. Brands to prioritise growth of sales on multiple online marketplaces: As brands look at ways to reach new audiences and increase sales, the use of online marketplaces will continue to grow and their popularity among consumers will see an uptick throughout the year.

Social Commerce 109

Social Commerce Drop-Shipping Fulfillment Shopping 109

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards. Determine your conversion rates.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We With more shoppers in our network, that’s more shoppers at Polywood that can use one-click checkout. It was an involved, intense process. said Narang.

Checkout 202

Checkout Merchant Services Payment Services Customer Experience 202

365 Retail

JULY 19, 2022

By partnering together, we’re accelerating the next evolution of social commerce by giving creators and merchants more ways to sustainably monetise and build successful businesses, while still authentically connecting with their fans and buyers.”. If a product sells out, it’s automatically removed from YouTube.

Merchant Services 76

Merchant Services Social Commerce Consumer Shopping 76

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. The growing demand for interactive digital content is at an all-time high. Though a relatively new channel for retailers in the U.S.,

Consumer 263

Consumer Shopping Shipping Accounting 263

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Look at fast food delivery: that optimizes both the online and the physical experience to feed that instant gratification/dopamine hit.”

Returns 241

Returns Consumer Checkout Apparel 241

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” This is far from Klarna’s first foray beyond the world of payments.

Merchant Services 284

Merchant Services Shopping Drop-Shipping Checkout 284

Inside Retail

MARCH 12, 2024

The business has launched at a time of growing demand for its core product. The idea for the business came from her experience working in corporate environments, as a paralegal, project coordinator at Deloitte, and in marketing at Woolies X. I was fortunate that, in terms of launching the brand, I had a marketing background.

Fashion 130

Fashion Accessories Returns Target Market 130

A1 Retail

NOVEMBER 18, 2021

” Many Brits are planning to make BFCM in-store purchases at local shops (43%) and independently owned businesses (31%). More people than ever will use social channels to make purchases over the weekend as the shift towards social commerce continues to gather pace.

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My So for us it’s really about getting the right products to her at the right time.” This is the piece that gets me excited, because our customer lives on social media ,” said Hawkins. “We

Checkout 278

Checkout Marketing Fashion Shipping 278

Rangeme

JUNE 8, 2021

“Everyone’s looking to get a piece of the e-commerce retail business,” says Jim Okamura, partner at McMillanDoolittle, a Chicago-based retail consultancy, and co-founder of the Global E-Commerce Leaders Forum. However, before you launch into e-commerce you need to decide where you’re going to sell your products.

Payment Services 105

Payment Services Social Commerce Consumer Marketing 105