Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

Returns 130

Returns Shipping Fashion Social Commerce 130

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

AUGUST 19, 2021

In fact, 58% said school would be a bigger deal this year and 56% said they are more excited about shopping for back-to-school items this year. The Compression of Shopping Seasons Will Continue. They attempted to beat the rush by shopping earlier and more frequently — especially online. and how long will it last?

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ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds.

Merchant Services 268

Merchant Services Payment Services Social Commerce Returns 268

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time.

Merchant Services 263

Merchant Services Social Commerce Checkout Payment Services 263

Retail TouchPoints

NOVEMBER 30, 2021

As these methods continue to deliver less and less return on marketing investment, brands must evolve to drive engagement and retention in more relevant and timely ways. There are two primary areas of marketing innovation underway: shopping rewards and social commerce. Truthfully, social commerce is neither of these.

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Social Commerce Marketing Advertising Shopping 237

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” This is far from Klarna’s first foray beyond the world of payments. Shoppable Video.

Merchant Services 281

Merchant Services Shopping Drop-Shipping Checkout 281

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Readers can check out the Shopify Conversion Tool here. .

Returns 130

Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. Social Commerce Meets Affiliate Marketing. IndyBest’s centralized shopping section.

Merchant Services 266

Merchant Services Checkout ATS Fulfillment 266

Retail TouchPoints

SEPTEMBER 29, 2022

Now, AR is playing a central role in the platform’s commerce ambitions at the same time that the tech is becoming more ubiquitous and useful. . Verticals at Snap in an interview with Retail TouchPoints. Leveraging AR as a Commerce Enabler. Evolving From Fun to Function. The Snap study found that while 90% of U.S.

Social Commerce 250

Social Commerce Consumer Shopping Returns 250

Retail TouchPoints

MARCH 19, 2024

Despite (or perhaps because of) this political pressure, TikTok is pushing forward on some big commerce ambitions — and the popular platform is putting success metrics at the center of its efforts. Regardless of the measurement methodology, we are seeing a return for retail advertisers that’s 1.6X

Merchant Services 260

Merchant Services Advertising Shopping Promotions 260

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). For example, social commerce is a “big thing” in China, Ahluwalia noted.

Social Commerce 290

Social Commerce Returns Consumer Marketing 290

Inside Retail

MARCH 2, 2022

Shopping centres have long been a meeting place for people from all backgrounds, but now it’s time to up the ante as consumers are yearning for human connection more than ever, says Kelly Miller, general manager of retail at Mirvac and director at the Shopping Centre Council of Australia.

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Shopping Fashion Social Commerce Fulfillment 130

Inside Retail

OCTOBER 5, 2021

The social-commerce app matches women with a contributor sharing a similar body type who can guide them on the best styles to suit their physical characteristics. Kelly Miller, general manager of retail at Mirvac, said the partnership will provide opportunities to bring digital and physical communities together. “As

Fashion 246

Fashion Social Commerce Telecommunications Returns 246

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Look at fast food delivery: that optimizes both the online and the physical experience to feed that instant gratification/dopamine hit.”

Returns 239

Returns Consumer Checkout Apparel 239

Retail TouchPoints

NOVEMBER 5, 2021

Live shopping is one of the hottest spaces in retail, and with good reason: it provides a fun and convenient way for retailers to connect with shoppers from the convenience of their homes. Our goal is to be a leader in innovating and driving the use of social commerce in our category and in the U.S.”. lift in ad recall, a 5.9%

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Social Commerce Shopping Fashion Consumer 278

A1 Retail

MARCH 29, 2023

As the month countdown begins until Retail Technology Show , retail’s golden ticket event, returns for 2023 on 26 & 27 April at London’s Olympia, the latest trailblazing tech and innovations being showcased during the unmissable two-day event have been announced.

Returns 59

Returns Social Commerce Shopping ATS 59

Retail TouchPoints

JANUARY 11, 2023

Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic. One avenue many brands have pursued — adopted more recently in the western part of the world — is livestream shopping.

Fulfillment 275

Fulfillment Social Commerce Management Shopping 275

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 245

Shipping Clienteling Returns Shopping 245

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content. Be authentic. Make it fun.

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Customer Retention Customer Experience Advertising Consumer 261

Retail Focus

APRIL 24, 2023

Fast-forward to today and 10% of all e-commerce spending is done via social commerce, retailers are second-guessing their returns policies, and retailers such as Lush are leading the ‘Big Tech Rebellion’ to encourage customers to shop in-store rather than online.

Customer Experience 163

Customer Experience Social Commerce Checkout Returns 163

Retail TouchPoints

JULY 21, 2023

“As people go back to stores, they get to flex that shopping muscle again, but most of ecommerce is just a means to an end. But some brands, like Rainbow Shops , Princess Polly and Too Faced Cosmetics are investing in technology to augment every stage of the online shopping journey.

Returns 238

Returns Outdoor Consumer Shopping 238

Inside Retail

JANUARY 19, 2023

While these consumer behaviours are wide and varied, we can expect marked growth in rental, re-commerce and subscription retail markets and a decrease in people buying ‘brand new’ products. Indeed, some are looking for opportunities to socialise during e-commerce experiences.

Consumer 130

Consumer Shopping Outdoor Fashion 130

Inside Retail

SEPTEMBER 7, 2023

If you spend much time online you’ve probably seen one of Temu’s colourful ads – punctuated by its catchy tagline: “shopping like a billionaire”. At the time of publishing this article, Temu was the most popular free iPhone app in the US, United Kingdom, Australia and Germany. Since then, Temu’s reach has skyrocketed.

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Advertising Promotions Social Commerce Shipping 130

Inside Retail

MARCH 29, 2022

Pre-Covid, augmented reality, the metaverse and livestream shopping were distant concepts for many mainstream retailers. We are at the forefront of innovation with social commerce, enhanced retailing and emerging retailing. Indeed, AR and VR have the ability to potentially reduce returns by 31 per cent.

Social Commerce 130

Social Commerce Shopping Fulfillment Consumer 130

Retail TouchPoints

DECEMBER 8, 2020

Retail Touch Points (RTP): The pandemic has emphasized ecommerce at the expense of brick-and-mortar, and apparel in particular tends to be a highly tactile retail segment. I’m also really excited that we at American Eagle have really thought about how to position ourselves for the most success with our customers.

Social Commerce 290

Social Commerce Shopping Promotions Returns 290

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. And that’s what he did.

Marketing 272

Marketing Payment Services Beauty and Health Fulfillment 272

Retail TouchPoints

MAY 14, 2021

Metrics including return on ad spend (ROAS) and cost per click (CPC) improved significantly across multiple platforms as retailers refined their efforts and drew in new customers. Unsurprisingly, the prevalence of online shopping made Google Paid Search ads a winner in 2020: average ROAS rose 31% while CPC fell 14% compared to 2019.

Advertising 238

Advertising Returns Social Commerce Marketing 238

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 President and CEO of the cross-border ecommerce solution ESW , who also has held leadership roles at Marks & Spencer , Estée Lauder and Dior.

Social Commerce 257

Social Commerce Consumer Shopping Marketing 257

Retail TouchPoints

DECEMBER 2, 2022

For more than 85 years, Economy Candy has been a reliable purveyor of all things sweet, from classic favorites to hard-to-find exotic confections and even viral phenomenon like slime lickers, which are essentially “roll-on deodorant for your tongue,” according to Skye Cohen, who runs the shop alongside her husband Mitchell Cohen.

Social Commerce 282

Social Commerce Clienteling Location Shopping 282

Retail TouchPoints

JULY 6, 2021

Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will significantly shape how both shoppers and businesses spend their time and money. The Physical Store and Social Commerce Can Enhance Each Other.

Social Commerce 257

Social Commerce Shopping Consumer Accounting 257

Retail TouchPoints

JANUARY 12, 2023

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. at the Javits North SAP Theatre, Level 5. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point.

Consumer 280

Consumer Beauty and Health Returns Location 280

Retail TouchPoints

NOVEMBER 16, 2022

Amex also has partnered with musical artist Chlöe Bailey to create a “Shop Small Soundtrack” that TikTok users can add to their content. Shopping small has a significant impact on helping local communities, with two-thirds of every dollar spent at small businesses staying within the local community. small business owners.

Merchant Services 264

Merchant Services Finance Advertising Marketing 264

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 303

Inside Retail

MAY 2, 2021

Consumers are shopping with purpose, and consumers are shopping for purpose. Shopping with purpose. How consumers shop has radically changed and effective targeting in retail means coming to grips with the detail of those changes. Consumers are engaging in more deliberate shopping behaviour.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

JULY 30, 2021

November might seem far away, but the fact is, brands and retailers in China have already been preparing for the world’s biggest shopping event — known interchangeably as Singles’ Day, Double 11 or 11.11 — for months. Editor’s Note: For a deeper look at the 11.11 of all social commerce sales this year. reached $83.81

Merchant Services 278

Merchant Services Accounting Social Commerce Payment Services 278

Inside Retail

NOVEMBER 8, 2023

According to industry analytics research firm Statista , the books market in the United States is expected to grow at a compound annual growth rate of 2.33 There are a few factors that have played into the return of the independent bookseller, the most significant of which is arguably #booktok. billion in 2023 to US$21.17

Social Commerce 130

Social Commerce Returns Marketing Location 130