Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

MARCH 12, 2025

Ross Stores plans to open approximately 90 new stores in FY 2025, comprised of about 80 stores under the Ross Dress for Less banner and 10 dds Discounts locations. The discount retailer kicked off its fiscal year, which ends in February 2026, with a total of 19 store openings in March 2025.

Location 273

Location Planning Marketing Consumer 273

Retail TouchPoints

FEBRUARY 7, 2025

The retailer plans to keep affected stores open despite picket lines, but operating on reduced hours during the work stoppage. 3 letter announcing the strike, UFCW Local 7 President Kim Cordova sent a message of solidarity: Stand Together. Stay Strong. 1, according to the AP.

ATS 213

ATS Supermarket Marketing Planning 213

Retail TouchPoints

OCTOBER 28, 2024

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys.

Planning 277

Planning Store Operations Customer Experience ATS 277

Retail TouchPoints

JANUARY 6, 2025

This innovative c-store will not only provide our students with a diverse selection of hot and cold food options but also meet their personal and grocery needs, said Rose Wilson, District Manager, Sodexo at Northern Arizona University in a statement.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Planning 269

Planning Promotions Location Management 269

Retail TouchPoints

FEBRUARY 19, 2025

As part of Loblaws plans to invest $2.2 billion (Canadian) this year, the supermarket retailer will open 80 new stores under a variety of banners, with approximately 50 of these stores being hard discount locations. The retailer had opened three no name stores in Ontario in 2024 , promising consumers steep discounts.

Planning 173

Planning Discount Store Supermarket Location 173

Retail TouchPoints

NOVEMBER 7, 2024

Looking ahead, Instacart will eventually make the pick-to-light functionality available to consumers for the first time via In-Store Mode on the Instacart App and Storefront Pro. This comprehensive approach allows retailers to create cohesive, branded experiences that truly resonate with customers.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

NOVEMBER 25, 2024

one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024. The apparel retailer also plans to open more than 20 locations next year, primarily in the Sun Belt and Northeast, according to CNBC. The retailer’s target is to operate approximately 65 U.S.

Planning 173

Planning Apparel Location Marketing 173

Retail TouchPoints

MAY 27, 2025

As part of the ongoing corporate restructuring following its March 2025 bankruptcy declaration, Hudsons Bay has agreed to assign up to 28 store lease locations in Ontario, Alberta and British Columbia to Ruby Liu Commercial Investment , a corporation indirectly controlled by billionaire Canadian mall owner Ruby Liu.

Department Stores 147

Department Stores Planning Location ATS 147

Inside Retail

MARCH 23, 2025

Dacus, who previously held executive roles at Walmart and Fast Retailing, will succeed Ryuichi Isaka on May 27. Artisan Partners said it would vote against Dacus at the companys upcoming annual general meeting, as well as against Seven & Is vice-president Junro Ito after he failed to secure financing for the management buyout last month.

Finance 263

Finance Store Operations Planning Management 263

Retail Focus

OCTOBER 17, 2024

Retail Insight , the leading provider of store operations execution software, has announced two senior executive appointments to accelerate its international growth trajectory. Joining Retail Insight is a fantastic opportunity to be part of a dynamic team that is at the forefront of retail innovation,” said Rooken-Smith. “I

Planning 130

Planning Store Operations Marketing Retail Marketing 130

Retail TouchPoints

JANUARY 23, 2025

Following a raft of stores closures in 2024, retail advisory firm Coresight Research predicts that closures will escalate further this year, to approximately 15,000. Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

NOVEMBER 20, 2024

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. Chewy Claus is dedicated to spreading joy during the happiest time of the year,” said Orlena Yeung, Chief Brand Officer at Chewy in a statement. When we received thousands of letters from pets asking for homes, we knew we had to help.

Location 272

Location Planning Management Shopping 272

Inside Retail

MAY 5, 2025

The lions share of operating revenue (83 per cent) and exactly half of the operating profit emanated from domestic stores. Operating profit as a whole rose by 11.2 Overseas stores Takashimaya operates four stores overseas, in Singapore, Bangkok, Ho Chi Minh City and Shanghai. So far, so good.

Planning 130

Planning Marketing Department Stores Net Profit 130

Retail TouchPoints

NOVEMBER 27, 2024

The Lasting Effect of In-Store Events Successful in-store marketing today springs from the idea that there is more to a shop than its retail space. Regardless of whether your goal is to drive sales for a specific season or boost footfall at a one-off event, you can plan a calendar of initiatives to suit your schedule.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 30, 2025

Simon has purchased a site in the metro Nashville area that it plans to develop into a 325,000-square-foot mixed-use center that will include approximately 75 retailers, restaurants and a hotel, with the potential to add residential options, big box retailers and more. Since music is also about connecting, this tour is a natural fit.

Planning 225

Planning Shopping Location Marketing 225

Retail TouchPoints

NOVEMBER 13, 2024

Without proper comms for security in place, it puts both your workers and business at risk. How Communication Enhances Retail Security Coordination and Efficiency Solid communication systems can enhance the process and efficiency of retail security operations. That creates a positive shopping environment where customers feel safe.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

JANUARY 23, 2025

Regional grocery chain Wegmans has partnered with Uber Eats to offer on-demand delivery from stores in Massachusetts, Maryland, Virginia, North Carolina, New Jersey and Washington, D.C. this month, with plans to add locations in New York, Pennsylvania and Delaware in February.

Supermarket 276

Supermarket Location Planning Marketing 276

Retail TouchPoints

FEBRUARY 5, 2025

Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

OCTOBER 30, 2024

Prior to the birth of our children, she was an expected part of our family whether at home or on the go. These days, when we plan to leave the house, the first thing I think about is, should we/could we bring the dog? Some people, like my husband, may decide not to go at all if the dog can’t come. Can I Bring My Pet?

Outdoor 287

Outdoor Planning Store Operations Customer Experience 287

Retail TouchPoints

FEBRUARY 24, 2025

The layoffs come after Niccols January announcement that the coffee retailers leaders were taking a careful look at how its support teams are organized. Starbucks will cut 1,100 support jobs and several hundred additional open and unfilled positions, according to a letter from CEO Brian Niccol to employees.

Accounting 265

Accounting Returns Planning Store Operations 265

Retail TouchPoints

JANUARY 9, 2025

The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night. For us the store is a place for curiosity and exploration, said Cerletti.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JANUARY 17, 2025

She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines. A second store at another Westgate property is slated to follow later in 2025. It would be waterproof gear, outerwear and anything with a penguin on it.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

Fulfillment 287

Fulfillment Planning Location ATS 287

Retail TouchPoints

MARCH 4, 2025

These digital twins do more than simply reconfigure pixels, however: A digital twin that uses physics AI means it understands the weight, depth and size of these products , which really matters, said Azita Martin, VP and General Manager, Retail and CPG at Nvidia.

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

APRIL 17, 2025

Michaels is stepping into the gap left by the recent demise of Party City with plans to add 500 new party supply products, additional balloon options and enhancements to its in-store events. The party supplies assortment enlargement, both in stores and online, will begin in August 2025.

Accessories 262

Accessories Planning Shopping Store Operations 262

Retail TouchPoints

DECEMBER 16, 2024

Toys R Us continues to captivate customers around the world, and we are thrilled to partner with a strong wholesale and retail operator like Cotton Candy International to introduce this beloved brand of families to Latin America for the very first time, said Stanley Silverstein, Chief Commercial Officer at WHP Global in a statement.

Wholesale 265

Wholesale Location Shopping Marketing 265

Retail TouchPoints

NOVEMBER 15, 2024

After more than 20 years, Saks Fifth Avenue is cancelling the renowned holiday light show at its Fifth Avenue flagship store. Saks Fifth Avenue’s parent company, HBC , announced its plans to acquire competing luxury department store Neiman Marcus in July 2024 for $2.65 Saks Continues Other Holiday Traditions on Fifth Ave.

Department Stores 264

Department Stores Planning Store Operations ATS 264

Retail Wire

JUNE 15, 2025

View this post on Instagram A post shared by Team Coco (@teamcoco) How Macy’s Store Closures Factor Into the Job-Cut Wave Although craft chain Joann and several pharmacy giants have grabbed headlines, Macy’s looms large in the 2025 retail retrenchment story.

Department Stores 147

Department Stores Visual Merchandising Sporting Goods Fulfillment 147

Retail TouchPoints

FEBRUARY 19, 2025

If you’re planning a pop-up, here are four key legal and business factors to keep in mind: 1. Brands should be aware of: Sales tax registration in new jurisdictions where they plan to sell products. Special event permits or business licenses required for pop-up operations.

Fashion 179

Fashion Checkout Planning Promotions 179

Retail TouchPoints

MARCH 13, 2025

Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward. The retailer generated net sales of $7.3

Planning 147

Planning Location Consumer Visual Merchandising 147

Retail TouchPoints

JUNE 25, 2025

Walmart is in the process of deploying AI-powered tools to meet key store associate requirements, including a task management solution that has reduced shift planning times from 90 to 30 minutes. Walmart plans to expand the tech to additional stores in the future. and Canada locations later this year.

Management 147

Management Apparel Planning Returns 147

Retail TouchPoints

MARCH 25, 2025

Searches for Coachella start spiking at the beginning of the year on Pinterest and nearly half of those searches are driven by Gen Z, said Sara Pollack, VP of Global Consumer Marketing at Pinterest in a statement. This gives us an early peek into what trends are likely to pop this festival season.

Fashion 162

Fashion Planning Accessories Consumer 162

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment 191

Fulfillment Merchant Services Advertising Shipping 191

Retail TouchPoints

MARCH 4, 2025

Starbucks has named Cathy Smith as its new CFO, replacing the departing Rachel Ruggeri in the latest leadership change at the coffee retailer since September 2024 , when Brian Niccol joined the company as CEO. stores, and he provided details on the Back to Starbucks revitalization plan in November 2024.

Finance 236

Finance Planning Marketing ATS 236