Retail TouchPoints

DECEMBER 1, 2021

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

NOVEMBER 21, 2024

If your team hasn’t considered the following three challenges, though, now is the time – before they become profit pitfalls and everyone from FP&A (financial planning and analysis) to operations is caught flat-footed. For example, let’s look at NBC’s Sunday Night Football, the top-ranked show in primetime for 13 years straight.

Advertising 274

Advertising Finance Shipping Planning 274

Retail TouchPoints

NOVEMBER 13, 2023

17 at Minnesota’s Mall of America, just in time for the holiday season. brick-and-mortar fleet, which also includes another flagship in New Jersey’s American Dream mall , as well as 452 shop-in-shops at Macy’s stores across the country. Retail Group , and also plans to open airport and cruise ship locations next year.

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Shipping Shopping Location Planning 278

Inside Retail

FEBRUARY 25, 2025

Ikea has opened over 21,000 FedEx pickup points across the US over the past few years, enabling consumers to order their goods and pick them up at a lower cost than having them shipped to their homes, Olson explained. Whats next in store for Ikea? We do have a few years before that location is going to be open, the COO said.

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Planning Store Layout Shipping Location 130

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy. In the U.S.,

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Shipping Management Planning ATS 277

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. And this is just the first of in a series of shopping events Wish has planned for 2023. Now the platform is launching its first major sales event , dubbed “330” or “Wishmas.”

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

OCTOBER 23, 2024

Prime Members Save on Gas, EV Charging Discounts Coming in 2025 Image courtesy Amazon Amazon is looking to give grocery and warehouse retailers a run for their money with its newest Prime membership benefit — Prime members can now save 10 cents per gallon at approximately 7,000 BP , Amoco and AM/PM gas stations across the U.S.

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Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. “We’ve cooperated fully, and the government’s allegations don’t reflect the reality of safety at our sites. .

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Planning ATS Shipping Location 290

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. No information about the number of planned stores or their opening dates was available. Retail Group.

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Planning Specialty Retailers Shipping Returns 299

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints.

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Social Commerce Consumer Promotions Shipping 289

Retail TouchPoints

JULY 12, 2024

For example, Floor & Décor faces several forecasting and inventory planning challenges because one of its core products, flooring, is usually only purchased twice in an average consumer’s lifetime. Floor & Décor also prides itself on having a large in-stock selection at its more than 225 stores.

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Planning Customer Experience Shipping Location 276

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s physical expansion was inspired by 227% year-over-year sales growth at its retail stores in Brooklyn and Manhattan.

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Planning Shipping Customer Experience Location 296

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Additional expansion plans for Canada include opening a new distribution center in Quebec and a planning studio in Montreal. Ingka Group also is investing nearly €1.2

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Planning Location Shipping Management 288

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Critical to its success has been driving the uptake of Amazon Prime membership, which stands at more than 19 million subscribers a month in 2024, driving frequency and stickiness of shoppers.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

FEBRUARY 28, 2023

These facilities are significantly smaller than traditional fulfillment centers but are designed to prepare items for immediate delivery — and Amazon is poised to expand from 45 same-day sites (as of 2019) to at least 150 in the next several years, according to MWPVL International. for orders under $25. per package, compared to $1.75

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Fulfillment Planning Shipping Location 323

Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Ask for documentation of suppliers data security practices and incident response plans. Vendor communication.

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Payment Services Returns Accounting Shipping 236

Retail TouchPoints

FEBRUARY 25, 2025

Will the item purchased arrive on time and as planned? Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping. How easy is it to complete a purchase?

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail Focus

JANUARY 8, 2025

The season also marked the continuation of trends first seen during Black Friday and Cyber Monday sales, with Black Friday setting the tone for a practical and planned-out festive period. Early promotions captured a significant share of the festive budget, allowing consumers to plan purchases while taking advantage of discounts.

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Consumer Home Furnishings Drop-Shipping Beauty and Health 147

Retail TouchPoints

JULY 3, 2024

From July 15 to July 17, 2024 (the same days as Prime Day) Bookshop.org will offer free shipping on all orders, and customers with purchases over $100 also will receive a free tote bag. “In Our pitch now is that sometimes there are more important things than money and speed.

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Planning Shipping Consumer Shopping 264

Inside Retail

FEBRUARY 17, 2025

Marcus Ng, regional head of air freight, Asia Pacific, at AP MllerMaersk, notes that the Sea-Air option where some products are shipped rapidly by air and others less quickly by ocean has been particularly attractive to some lifestyle apparel retailing customers. In many cases, they are mixing air and sea freight solutions.

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Shipping Apparel Marketing Returns 147

Inside Retail

JULY 13, 2023

The brand has a range of partnerships in the works, and recently opened its first domestic flagship – a 167sqm store at Chadstone Shopping Centre, showcasing new trends and styles, and introducing new customers to the vintage brand. At the end of April last year, the keys changed hands to the current operating partner, Brand Collective.

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Planning Wholesale Shipping Consumer 246

Inside Retail

JULY 4, 2023

CouriersPlease CEO, Richard Thame, said the data supports that Australians are “feeling the pinch” at the moment and are becoming increasingly “price-conscious” and “value-driven”.

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Planning Shipping Consumer ATS 246

Retail TouchPoints

MAY 13, 2025

Over the past 18 months, Staples has implemented a Manhattan Associates cloud-native warehouse management solution at nine of its U.S.-based based B2B fulfillment locations, and the retailer plans to deploy the Manhattan Active Warehouse Management (WM) technology at a total of 14 fulfillment centers by the end of 2026.

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Fulfillment Management Shipping Wholesale 147

Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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Returns Fashion Shipping Shopping 279

Inside Retail

AUGUST 19, 2024

However, Temple & Webster plans to join the club by investing in technology to scale and gain a competitive advantage. The business has already deployed its own internally developed AI solutions to power multiple touch points, including product recommendations, on-page content, search, and shipping cost estimates. “In

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Planning Net Profit Shipping Marketing 262

Retail TouchPoints

MARCH 6, 2023

Amazon reportedly plans to close eight Amazon Go convenience stores as part of a larger restructuring of its physical footprint , according to CNBC. The latest project involves the construction of three 22 -story office buildings and is part of overall plans to spend $2.5 Department of Transportation’s National Roadway Safety Strategy.

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Planning Location Shipping Fulfillment 277

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. Its 10th store will open at Sunshine Plaza on March 10, and its 11th store at Pacific Fair on May 4. It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

FEBRUARY 13, 2025

Speed to market matters, and native AI systems can upload data at scale and validate it to ensure accuracy, all in near-real time. For example, accurate, real-time data can help ensure that merchandise financial planning has the information it needs to meet its target margins. What if youre not ready to replace a legacy PIM?

Planning 179

Planning Grocer Marketing Advertising 179

Inside Retail

JULY 19, 2023

At that time, she said that uniforms were typically generic – involving polos or white shirts and black aprons. We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I That’s a key part of our strategic plan over the next few years.

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Planning Telecommunications Fashion Wholesale 246

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. The worker simply confirms each action verbally, keeping their hands and eyes free to pick the item.

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Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

FEBRUARY 6, 2025

Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner. Prior to Airwallex, Chiu led strategic growth and product partnerships at Pinterest and Spotify.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

MAY 30, 2025

Additionally, almost a year in, the expansion of the traditional fix size from five items to as many as eight has been a success, so the company plans to continue the offering and open it up to new customers. Previously, the expanded fix option was only available to existing clients.

Accessories 147

Accessories Apparel Shipping Returns 147

Retail TouchPoints

OCTOBER 4, 2022

The company’s discounted Prime membership has received a new name — Prime Access — and allows those who qualify to register for the service at a monthly rate of $6.99 The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts.

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Payment Services Shipping Planning Consumer 278

Retail TouchPoints

APRIL 17, 2025

Square or circular grids can create inefficiencies and leave out smaller areas at their edges, so the hexagonal shape helps ensure that every point within a delivery zone is included. Image courtesy Walmart. Because hexagons fit together perfectly, they can cover an entire area without leaving gaps.

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Fulfillment Shipping Location Planning 147

Retail Focus

DECEMBER 16, 2024

The team at fulfilmentcrowd – a global logistics platform for high- growth omnichannel brands – share insight into tech and its role in delivering peak season profitability. Lee Thompson, CEO at fulfilmentcrowd commented: In the Golden Quarter the need to concurrently serve both retail and DTC amplifies the problem.

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Supply Chain Management Promotions Shipping Planning 147

Retail TouchPoints

JUNE 28, 2023

Having adequate inventory to ship is job one for any ecommerce business. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success. Another basic planning tenet is ensuring ample supplies are ordered for peak season.

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Fulfillment Shipping Inventory Management Planning 275