Balancing Customer Loyalty in an Age of Growing Business Costs
Retail TouchPoints
APRIL 10, 2024
By itself, living paycheck to paycheck with a couple of kids, a mortgage and a car payment or two is no small task. Customers expect that before a price increases, a thorough process has been undertaken to make sure the increase was needed. Being thoughtful in how this problem is fixed should be at the core of how we respond.
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