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Balancing Customer Loyalty in an Age of Growing Business Costs

Retail TouchPoints

By itself, living paycheck to paycheck with a couple of kids, a mortgage and a car payment or two is no small task. Customers expect that before a price increases, a thorough process has been undertaken to make sure the increase was needed. Being thoughtful in how this problem is fixed should be at the core of how we respond.

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Why growth is slowing at e-commerce giant Shopee

Inside Retail

Shopee, the e-commerce unit of Singapore-based Sea Ltd, is the market leader in Southeast Asia by revenue. It was a masterful demonstration of rapid systems and logistics development, and a good diplomatic effort, too, in the sense of co-ordinating with governments and marketplace partners to operate efficiently during all the lockdowns.

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Bad debt blowout fuels massive Afterpay loss

Inside Retail

The company’s operating expenses – in particular its bad debts – ballooned out from $72.1 million at the end of the first half, December 31. Other rising expenses included a higher commitment to marketing the brand. Block had already warned the market to expect bad news before releasing Afterpay’s latest results.

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. Here’s a look at some of those initiatives and where Wish is focusing next: 1.

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Extended COVID-19 Crisis Could Force Tailored Brands Into Bankruptcy

Retail TouchPoints

“If the effects of the COVID-19 pandemic are protracted and we are unable to increase liquidity and/or effectively address our debt position, we may be forced to scale back or terminate operations and/or seek protection under applicable bankruptcy laws,” said Tailored Brands in the filing. operational as of June 5.

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Instacart expedites omnichannel retailing

Mass Relators

SAN FRANCISCO — Buoyed by the recent boom in omnichannel retailing, Instacart is redoubling its efforts to cement a central role in the marketplace, extending existing relationships with retail partners, establishing new ones, and expanding the scope of activities to include services that directly touch what goes on inside the store.

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How retail outlets can keep costs down

Retail Focus

According to a recent study, the costliest in-store operating expenses are labour, rent, marketing and energy so these are great places to start when looking to cut costs. Cut costs with caution by trying not to sacrifice on the quality of your product or service. Cut Marketing Costs. Lower Your Rent Costs.