Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 278

Merchant Services ATS Customer Experience Marketing 278

Retail TouchPoints

JUNE 28, 2022

Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer. The retailer’s products are available on Amazon and at Ulta and Ulta Beauty at Target stores, as well as its own Hair Color Bars.

Marketing 200

Marketing Promotions Location ATS 200

Retail TouchPoints

JUNE 21, 2023

The new facility puts next-day delivery within reach of 500,000 additional customers for a total of more than 3 million in the Atlanta market. The facility already is delivering up to 1,500 packages per day, and Target plans to ramp up its capabilities further in the coming months.

Marketing 286

Marketing Planning Shopping Store Operations 286

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

Payment Services 218

Payment Services Planning ATS Supermarket 218

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

Store Operations 52

Store Operations Payment Services Grocer Supermarket 52

Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. It’s not a secret when you look at Indigenous health compared to mainstream health, it’s very different.

Kiosk 277

Kiosk ATS Supermarket Location 277

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

DECEMBER 15, 2023

“Kroger is committed to creating a seamless shopping experience for our customers, and our collaboration with Gatik enables us to continue to enhance that experience,” said Ben Hamilton, VP, Logistics and Engineering Network Strategy at Kroger in a statement.

Marketing 241

Marketing Fulfillment Location Shopping 241

Inside Retail

OCTOBER 12, 2021

“Victor is an exceptional retailer with proven achievements in global markets and is the ideal person to continue to take Lovisa forward.”. The post Lovisa CEO Shane Fallscheer exits business after 12 years at the helm appeared first on Inside Retail.

ATS 245

ATS Store Operations Management Marketing 245

Retail TouchPoints

JULY 18, 2022

Convenience store retailer Yesway has chosen GSP to provide retail marketing services, including store profile management as well as POP design and production services, to 408 Yesway and Allsup’s stores in nine states. Yesway will draw upon GSP’s cloud-based retail intelligence platform to support its marketing process.

Marketing 235

Marketing Fulfillment Promotions Retail Marketing 235

Retail TouchPoints

OCTOBER 4, 2023

Some retailers have taken a look at consumer data, analyzing where consumers are making online purchases to better understand where a brick-and-mortar store might be successful based on the shoppers’ location. When Macy’s launched its small-format store, Market by Macy’s, NELSON helped the brand take a similar approach.

Consumer 251

Consumer ATS Location Apparel 251

Retail TouchPoints

OCTOBER 14, 2020

In-store robots aren’t just tools that can check for mislabeled products or clean messes in a timely manner. Robots can detect misplaced products used to cover shelving holes, speed up online orders and make restocking easier, by constantly mapping a store and sharing this data with key players.

Marketing 270

Marketing Grocer Location Fulfillment 270

Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. However, Urban Rampage has vowed to fight the ban, describing Asic’s decision as “racist and paternalistic”.

Payment Services 297

Payment Services Target Market Store Operations Location 297

Retail TouchPoints

FEBRUARY 15, 2023

Petco will expand its exclusive retail partnership with  Canadian Tire with the addition of Petco shop-in-shops at 99% of Canadian Tire stores by the middle of 2023 as well as a dedicated product assortment online at canadiantire.ca. billion pet market.

Location 238

Location Shopping ATS Marketing 238

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 290

Store Operations Shopping Marketing Management 290

Retail TouchPoints

JANUARY 30, 2024

“The number one driver of job satisfaction is an associate’s manager, and we believe that you — our front-line leaders — are the best in retail,” wrote Cedric Clark, EVP, Store Operations, Walmart U.S. A strong labor market has many retailers raising wages and improving benefits for workers at multiple levels.

Management 251

Management Store Operations Supermarket Planning 251

Retail TouchPoints

JANUARY 20, 2023

Hosting a kid’s birthday party at a home improvement retailer might seem like the actions of a particularly clueless sitcom dad, but it’s about to become a reality — and a fun one at that. Packages begin at $349 for 12 seats, with add-ons like food from Domino’s and Lowe’s party favors available. North Bergen, N.J.;

ATS 260

ATS Promotions Marketing Store Operations 260

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. That was bumped to number two, and innovation is at the top this year.”. since the 2019 State of Marketing report. “It

Marketing 261

Marketing Consumer Checkout Customer Experience 261

Retail TouchPoints

JUNE 2, 2020

CVS Health has partnered with Nuro , a delivery robotics company, to pilot an automated delivery service in the Houston market. Th program will initially serve three zip codes near the CVS store in Bellaire, Texas, with no additional delivery fee. Nuro also works with Fry Food Stores for a delivery service in Scottsdale, Ariz.

Marketing 149

Marketing Fulfillment Store Operations Location 149

Retail TouchPoints

AUGUST 6, 2020

The suite is designed to fit how marketers actually plan and how shoppers shop. The Retail Cloud brings together the key forms of retail-centric marketing, including digital coupons, loyalty programs, programmatic media, onsite media, influencer marketing, in-store media and e-Commerce, among other marketing solutions.

Marketing 158

Marketing Planning Shopping Store Operations 158

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Advertising 235

Advertising Store Operations Merchant Services Wholesale 235

Retail TouchPoints

DECEMBER 13, 2021

The Worcester R e d Sox (the Triple-A affiliate of the Boston Red Sox) has teamed up with Standard AI to open an autonomous fan store at the team’s newly constructed stadium, Polar Park. Fans enter the store, grab the items they want and then, using the Standard AI checkout app, simply tap their phone to walk out.

Shopping 200

Shopping ATS Checkout Marketing 200

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. Outside the market. The app offers to reserve her a spot at a charging station and Anne accepts. The app offers to reserve her a spot at a charging station and Anne accepts. Entering the market.

Marketing 115

Marketing Checkout Kiosk Store Operations 115

Retail TouchPoints

FEBRUARY 16, 2024

In Southern California, where the weather is good, we set up pop-up tents in parking lots to provide a way for customers to engage and look at new collections. Additionally, we talk to our customers often, via phone, email and text, encouraging them to come and visit our stores.

ATS 202

ATS Accessories Apparel Fashion 202

Retail Focus

FEBRUARY 19, 2024

With 10 stores in Palermo, P&V sought to expand into the UK market, showcasing and celebrating the culture of Italy and Sicily through its food and wine produce. It also has delivered labour hours savings, ensuring store associates can focus time on serving customers or tasks that improve customer experiences in-store.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Retail TouchPoints

JUNE 9, 2023

The retailer opened its first store, named Bed ‘n Bath, in Springfield, N.J. When that happens, a retailer becomes the consumer’s choice, or at least one of the top choices. Another weakness from the get-go, but one that was never very visible, is that at BB&B, you weren’t dealing with a truly branded environment.

ATS 242

ATS Advertising Promotions Consumer 242

Retail TouchPoints

JANUARY 15, 2021

Petco debuted its IPO at $26 per share on Jan. by closing, putting the company’s market value at $6.4 14, 44% above its expected price of $18 , according to CNBC. The stock reached $29.40 The pet retailer released 48 million shares of Class A common stock and gave underwriters a 30-day option to purchase up to an additional 7.2

ATS 240

ATS Planning Marketing Store Operations 240

Retail TouchPoints

JANUARY 19, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. “We’ve cooperated fully, and the government’s allegations don’t reflect the reality of safety at our sites. .

Planning 271

Planning ATS Shipping Location 271

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

Checkout 243

Checkout Payment Services ATS Location 243

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous. “The shops will come to the consumers,” said de Kleine. “Of

Payment Services 307

Payment Services Checkout ATS Kiosk 307

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Gonzalez: The community-driven aspect is a big part of it.

Loss Prevention 274

Loss Prevention Visual Merchandising Sporting Goods Store Operations 274

Retail TouchPoints

MAY 7, 2021

At Home has entered into a definitive agreement to sell itself to funds affiliated with Hellman & Friedman (H&F), a global private equity firm, in an all-cash transaction valued at $2.8 At Home will be taken private after the acquisition closes. At Home is coming off a strong Q4 2021, which ended Jan.

ATS 166

ATS Customer Retention Home Furnishings Planning 166

Retail TouchPoints

MAY 23, 2023

The 40 Under 40 Awards have evolved to spotlight the personal and professional accomplishments of executives across the retail industry — from store design to CX strategy, ecommerce and retail operations. Nominees were assessed for their overall contributions to their businesses and their positive impact on the retail industry.

Visual Merchandising 290

Visual Merchandising Jewelry Marketing Management 290

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 257

Fulfillment Markdowns Store Operations Customer Experience 257

Inside Retail

DECEMBER 5, 2023

Retailers are increasingly taking a community-first approach to marketing, leveraging their understanding of local industries embedded in local culture to build brand awareness and relationships with consumers. Who doesn’t love a store that is there for your needs any hour of the day or night!”

Marketing 263

Marketing Apparel Store Operations Fashion 263

Retail TouchPoints

JUNE 7, 2022

Franchise Group has offered to acquire the retailer for $60 per share , which would value the company at approximately $8 billion. Kohl’s has entered into exclusive acquisition negotiations with Franchise Group for a three-week period. The $60 per share price tag is still a significant premium over the retailer’s $45.80

Home Furnishings 223

Home Furnishings Finance ATS Management 223

Retail TouchPoints

JULY 1, 2022

Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity.

Telecommunications 303

Telecommunications Finance Store Operations Consumer 303