article thumbnail

Planning to Prevent Workplace Violence in Retail

Retail TouchPoints

Despite these statistics, many retailers still don’t have functional workplace violence plans. If they do have a plan, it’s likely that it hasn’t been recently updated, and many employees may not know it exists. My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot.

Planning 279
article thumbnail

AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Lost Goods or Lost Sales? How Connected Systems can Help Solve Retail’s Most Persistent Dilemma

Retail TouchPoints

As such, there are many factors to consider when implementing new loss prevention tactics. At the top of that list is the effect locks and cases can have on well-intentioned shoppers when not deployed as part of a holistic, data-led loss prevention strategy.

article thumbnail

Three Design Tips for Fighting Shrink

Retail TouchPoints

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? Are “Brazen Smash-and-Grabbers” doing the most damage, or are the losses coming from quiet, five-finger discounts pulled off by “Sheepish Teens” and “Disgruntled Employees”?

article thumbnail

Surveillance and Strobe Lights: Walmart, Target and Other Major Retailers Level Up Their Loss Prevention

VMS

Burt Flickinger, Managing Director at retail consultancy Strategic Resource Group, told the outlet, “Nowadays you can see shampoos are locked up, along with acetaminophen and Tylenol and multipacks of toothpaste locked up. People planning to shop in stores will not want to go in to these locked and over-secured stores.

article thumbnail

Has retail’s focus on cutting costs boosted retail crime?

Inside Retail

With people more anxious and frustrated, customer aggression became more common, and with an ever deepening cost-of-living crisis (which includes increased prices at the till), theft is becoming more of an issue. Ever since the pandemic shut down much of the retail and other industries, figures around retail crime have been steadily rising.

article thumbnail

Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

Daniel’s Jewelers has been at the center of it all, although from the perspective of Sherwood’s grandson David, who now runs the company, the things that matter most have changed very little over the decades. When David Sherwood joined the family business in 2001, the plan was to sell.