Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

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Beauty and Health Shopping Payment Services Boutique 263

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Brands that typically take the large-format route are adopting smaller footprints in residential neighborhoods.

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Consumer ATS Location Apparel 264

VMS

JANUARY 27, 2022

is planning to open Petco (San Diego) shop-in-shops in some select stores throughout Texas, North Carolina and South Carolina, according to CNBC. Customers will be able to buy everyday pet goods like kitty litter and dog food; there will even be a vet on hand for appointments at some locations. Lowe’s (Mooresville, N.C.)

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Shopping Visual Merchandising Location Planning 92

Retail TouchPoints

APRIL 24, 2024

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., for additional reinvented stores it will open in 2024 , including at the brand’s NYC flagship and locations in Paris, Melbourne and Delhi.

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Store Layout Accessories Location Promotions 264

VMS

JULY 21, 2021

is planning to open “mini” Ulta Beauty shops in Target (Minneapolis) stores this August, according to a company press release. The shop-in-shops will debut in more than 100 Target stores and on target.com, and will feature roughly 50-plus beauty brands from companies like MAC Cosmetics and Urban Decay. Ulta (Bolingbrook, Ill.)

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Shopping Visual Merchandising Location Planning 105

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Drop-Shipping Visual Merchandising Consumer Apparel 243

Retail TouchPoints

FEBRUARY 9, 2022

Let’s take a look at how digital surveys could be the secret to collecting the insightful data and innovation leads you are looking for. How to Track a Customer’s Bad Shopping Experience. If you’ve noticed declines in your CSAT, it’s time to dig a little deeper into those results and look at what your customers are saying. .

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Shopping Payment Services Visual Merchandising Customer Experience 264

VMS

MAY 18, 2021

shoppers are returning to shopping malls, according to a report by Placer.ai, published by the International Council of Shopping Centers (ICSC). Foot traffic at Class A malls is showing steady growth over the past few months when compared to the same time period in 2019. Shopper visits to malls was down 18.7

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Returns Shopping Visual Merchandising Location 105

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. Community, belonging and entertainment will be at the height of retail,” he said. “As

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Visual Merchandising Outdoor Location Customer Experience 297

Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. They are the stars of the show and, in turn, the customer experience.

Visual Merchandising 263

Visual Merchandising Customer Experience Consumer Location 263

VMS

JANUARY 25, 2022

Sears location. It was officially closed at the end of business day Monday, Jan. The company also sold some land it owned adjacent to the location to RK Centers, which is planning to build a mixed-use development on the site. Jesse Gonzalez, VP of Store Operations at Sears, says, “We want to thank the loyal customers in the Ft.

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Location Visual Merchandising Store Operations Planning 59

Retail TouchPoints

JUNE 29, 2022

Now the owners of three locations — two in Manhattan, including the original SoHo shop on West Broadway, and one in Beverly Hills, Calif. We are trying to be the top and we want our space, our feeling and our shopping experience to be right in line with it. It wasn’t crammed in like the typical shopping experience.

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ATS Jewelry Fashion Boutique 263

Retail TouchPoints

APRIL 19, 2023

Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.

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Visual Merchandising Marketing Planning Shopping 267

Retail TouchPoints

JANUARY 24, 2024

Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future. A Bunkhouse getaway , a dedicated space for kids to relax, play and enjoy while their parents shop.

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Visual Merchandising Shopping Consumer Fulfillment 147

Retail Focus

APRIL 11, 2023

This move marks a significant expansion for Lone Design Club, bringing a unique shopping experience to the people of Wembley Park. At The Club Apartment, visitors can expect a carefully curated selection of one-of-a-kind products from emerging, mindful brands in Homeware, Lifestyle, Beauty, and Fashion.

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Visual Merchandising Promotions Boutique Retail Trends 208

Retail TouchPoints

OCTOBER 6, 2021

At a time when ecommerce has become the typical way to shop for many people, fixturing is a way to turn a shopping trip into more of an event that draws people in and promises an engaging experience. This way, when consumers decide whether to buy what they need online or at your store, they’ll choose your store.

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Shopping Kiosk Consumer Fulfillment 264

Retail TouchPoints

APRIL 12, 2021

This 100,000-square-foot location — the largest-ever DICK’S store — is one of two House of Sport stores the retailer will be launching in 2021; the other will open later this spring in Knoxville, Tenn. The first-ever DICK’S House of Sport opened its doors on April 9 in the Rochester suburb of Victor, N.Y.

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Sporting Goods Outdoor Apparel Visual Merchandising 325

Retail TouchPoints

MARCH 13, 2023

Anyone who shops online has probably at some point fallen victim to “ inspiration clickbait.” Much like an article that doesn’t live up to its catchy headline, Rohan Deuskar describes inspiration clickbait as compelling shopping content (most often visual) that ends up driving a user into a disappointing, bland ecommerce experience.

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Visual Merchandising Shopping Customer Retention Sporting Goods 278

VMS

AUGUST 23, 2021

Target will expand its Disney Store at Target concept to more than 160 of its stores by the end of the year, according to USA Today. Currently, 53 of these shop-in-shops are located inside Target stores and online. The retailer has not released the locations of the new stores. Walt Disney Co. Burbank, Calif.)

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Visual Merchandising Location Shopping ATS 95

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Wiser

APRIL 26, 2022

A good merchandising strategy can do wonders for your business. Visual merchandising strategies like marketing displays in-store or online can draw in customers and increase foot-traffic. One way to improve in this area is with the use of loyalty programs that allow you to gather customer data whenever they shop.

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Visual Merchandising Loss Prevention Customer Experience Promotions 146

VMS

AUGUST 9, 2021

has launched Evolve by Hudson, a shop-in-shop that blends a specialty brand experience with travel essentials for on-the-go travelers, according to a press release. The first location is expected to open at Nashville International Airport later this summer. Airport retailer Hudson (East Rutherford, N.J.)

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Visual Merchandising Location Shopping ATS 105

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores. Another issue is permitting.

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Visual Merchandising Location Shipping Shopping 264

Retail TouchPoints

NOVEMBER 10, 2021

Store design and visual merchandising now encompass many different elements, according to Tammy Callahan, Director of Sales & Account Management at Kendu , a provider of in-store visual solutions. For retailers, it is a chance to seamlessly immerse the consumer in the brand whether they choose to shop.

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Visual Merchandising Consumer Shipping Shopping 264

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

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Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. These insights emphasize the multifaceted nature of customer preferences and the importance of personalizing the shopping environment to individual needs.

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Consumer Store Layout Customer Experience Checkout 298

Retail TouchPoints

DECEMBER 14, 2022

Each Friday at 11 a.m. Additionally, products known as “Queens Store Exclusives” will only be available at the Jamaica Avenue Lids Hat Drop location. At this physical store location, we plan to continue to release exclusive headwear with the same cadence that has performed well among our consumers.”.

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Location Consumer Accessories Apparel 277

VMS

JULY 27, 2021

Teaming up with CallisonRTKL (Baltimore) at the height of the Covid pandemic, the team came up with a brand new prototype design for retail that was scalable and customizable for different locations, with a kit of parts that allows for seasonal story changes. At the front, there’s a soap makery, surrounded by bar stools.

Shopping 95

Shopping Visual Merchandising Location Marketing 95

Retail TouchPoints

MARCH 7, 2024

Accomplishing this feat requires more than the familiar mantra of right product, right price, right location and right time: it requires an emotional connection via storytelling, nostalgia and a sense of brand history , according to Ryan Harmon, President and Chief Creative Officer of Zeitgeist Design & Production.

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Outdoor Fulfillment Shopping Marketing 279

Inside Retail

NOVEMBER 8, 2023

Following in the tradition of Japanese retailers like Loft, Daiso and Muji that bring chic to everyday items and are consummate visual merchandisers, Thailand’s Moshi Moshi has gone into full expansion mode with a concept that uses the same template. What makes Moshi Moshi special?

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Home Furnishings Net Profit Target Market Visual Merchandising 130

Retail TouchPoints

NOVEMBER 30, 2022

Amid planning for new locations in other areas of New York and Washington, D.C., Katie Twidwell, VP of Operations at M.M. Our concept stores allowed us to test more standard retail spaces, where customers could shop without an appointment and take their purchases home with them. A community-driven environment in which M.M.

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Boutique Promotions Shipping Location 278

VMS

DECEMBER 8, 2021

The new stores will be located at Lakeside Shopping Centre, Churchill Square Shopping Centre Russel Place, Peninsula Square and Seven Dials; the location at Seven Dials is now open. Custom Zones at each store will allow shoppers to customize apparel, like clothing and hats, through embroidery.

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Visual Merchandising Apparel Location Shopping 78

VMS

DECEMBER 21, 2021

Originally scheduled for an October 2020 opening, the seventh location for this family-run department store was caught in the middle of the global predicament – to build or not to build, to cancel or push on? With each delay in construction, coordination with each of the brands relating to their individual shop needs had to be revisited.

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Department Stores Visual Merchandising Accessories Shopping 106

VMS

FEBRUARY 4, 2022

Walmart is testing a new experiential concept at a store near its Bentonville, AR headquarters. Key elements of the design include activated corners, enhanced shop-in-shops, more space for customers to explore and a stronger emphasis on digital touchpoints such as QR codes and screen-enabled displays. gallery_holder}}.

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Visual Merchandising Location Planning Shopping 98

Retail TouchPoints

FEBRUARY 4, 2021

Over the past nine months, Men’s Wearhouse parent company Tailored Brands says it has launched more than 30 new digital capabilities, including buy online, pick up in-store (BOPIS), contactless measurement and curbside pickup, all of which play into the new, connected brick-and-mortar locations.

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Visual Merchandising Location Customer Experience Planning 192

VMS

SEPTEMBER 29, 2021

“We are thrilled to bring a second way for our passionate shoppers to discover and shop an assortment they know and love,” said John Ricciuti, HomeGoods President. “We hope our customers find the same excitement shopping HomeGoods online as they do exploring the aisles of our stores.”

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Visual Merchandising Returns Location Shopping 84

VMS

NOVEMBER 3, 2021

The partnership with DSG will allow customers to shop for exclusive Nike shoes and apparel on DSG’s web site. The relationship will eventually include in-person workout events at Dick’s locations as well as the option for Nike customers to drop off returns or pick up online orders at DSG stores.

Sporting Goods 83

Sporting Goods Visual Merchandising Wholesale Apparel 83