Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping

Small Biz Trends

JULY 14, 2025

Key Takeaways Store Layout Significance: The design of a store layout is crucial for shaping the customer shopping experience and influencing purchasing decisions. Types of Layouts: Different layouts, such as Grid, Free-Flow, Racetrack, and Boutique, cater to varying retail strategies and target customer behaviors.

Store Layout

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Customer Experience

Retail TouchPoints

OCTOBER 31, 2024

As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes. This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices.

Marketing

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. Clunky, inefficient setups can make customers feel like theyre wasting their time.

Grocer

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

Checkout

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. In the traditional shopping experience, a customer uses a search or navigation menu on a site to view, for example, sunscreen options.

Customer Experience

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. The retailer also is creating digital twins with their planograms to optimize their merchandising.

Customer Experience

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Conversely, negative experiences can deter customers and damage your brand’s reputation.

Customer Experience

Retail TouchPoints

JANUARY 23, 2025

Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. Not only do they want the best prices, but they also have no patience for stores that are constantly disorganized, out of stock and that deliver poor customer service.

Customer Experience

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services

Small Biz Trends

JUNE 18, 2025

Key Takeaways Holistic Customer Experience: Retail customer experience comprises all interactions, from storefronts to post-purchase, fundamentally influencing customer perceptions and loyalty. In today’s fast-paced retail world, creating an unforgettable customer experience is crucial.

Customer Experience

Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact.

Consumer

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. For the last half decade, U.S. The “if” and “when” are now clear. influencer).

Social Commerce

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

Fulfillment

Retail TouchPoints

MARCH 5, 2025

By tapping into its Shopping Graph, Google s dataset of 45+ billion listings of products for sale across the web, the company is enabling more immersive and contextual shopping experiences. The feature also is available within Google Shopping to ensure easy access.

Shopping

Theatro

OCTOBER 22, 2024

78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience, and delayed purchases as economic pressures and tech annoyances loom large. consumers aged 18+.

Shopping

Retail TouchPoints

NOVEMBER 26, 2024

Her unique combination of experience at traditional apparel retailers — she previously ran ecommerce for Banana Republic while serving as Chief Marketing Officer of that brand — and digital-first tech brands including GoPro and Pandora , has made Lapic uniquely suited to steer this heritage apparel brand toward digital success.

Boutique

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception.

Supermarket

Retail Focus

DECEMBER 4, 2024

Norwegian family-owned watchmaker Urmaker Bjerke has opened Europe’s largest luxury watch house at Eger quarter in Promenaden, Oslo’s Fashion District. The store forms a key part of Promenaden Management’s extensive revamp of Oslo’s Eger shopping gallery, which was originally built in the 1850s. Bjerke House, set over 2,965 sq.

Fashion

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products.

Kiosk

Retail TouchPoints

FEBRUARY 7, 2025

This disparity between expectations and reality will continue to drive businesses to invest in B2B commerce and related technologies, said Ram Chandel, Global Commerce Practice Leader at Deloitte Digital in an interview with Retail TouchPoints. Therefore, the B2B buying experience is not just about shopping and checking out, Chandel said.

Payment Services

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience. Ellie Crawford is the Director of Product Management at Manhattan Associates.

Returns

Retail TouchPoints

APRIL 9, 2025

These follow a host of previous rollouts including Buy with Prime , expansions in the capabilities of the Alexa voice assistant and the rollout of the in-app shopping assistant Rufus all of which aim to make Amazon an easy-to-access, easy-to-use resource for any shopping need.

Shopping

Retail TouchPoints

JANUARY 24, 2025

Similar to other agentic AI tools from companies like Google , Salesforce and Perplexity , Operator acts as a virtual assistant, autonomously performing tasks across the internet, including online shopping, ordering groceries, filling out forms, creating memes and booking travel.

Payment Services

Retail TouchPoints

JANUARY 2, 2025

Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. In the first half of 2024, we tracked that order volume grew for both TikTok Shop (35%) and Shein (63%).

Consumer

Retail TouchPoints

JUNE 3, 2025

Thats because TikTok has become not only an important top-of-funnel feeder but also a source of conversions at the bottom of funnel, particularly via TikTok Shop and its livestreaming capabilities. TikTok is about virality that can happen to you, and also commerce you can build and drive , particularly via TikTok Shop , said Jensen.

Marketing

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer

A1 Retail

JUNE 2, 2025

The survey of 2,000 Brits found that the in-person retail industry shows no signs of disappearing, as just one percent of respondents claimed to shop purely online. So, how can retailers create the perfect atmosphere in-store to deliver on customer experience and keep shoppers loyal?

Shopping

Retail TouchPoints

JULY 22, 2025

Like the holiday shopping season, which has been steadily creeping back toward October (or even earlier), the back-to-school (BTS) season is stretching, and in both directions — starting earlier and ending later. For consumers who might otherwise postpone purchases entirely, this removes previous barriers and keeps them actively shopping.”

Consumer

Retail TouchPoints

DECEMBER 6, 2024

The goal, according to Allison Peterson, Chief Retail & Digital Officer at Carters, is to connect with the next generation of families while doubling down on the issues (like sustainability) that the business has prioritized for years. RTP: How did you take the learnings and conceptualize the reimagined store experience?

Visual Merchandising

Theatro

OCTOBER 22, 2024

FOR IMMEDIATE RELEASE 78% of Holiday Shoppers Concerned about Store Safety This Year, New Theatro Survey Shows Despite safety concerns, one in four shoppers say they plan to shop more in-person for holiday gifts–but with higher expectations, lower patience and delayed purchases as economic pressures and tech annoyances loom large.

Shopping

Inside Retail

NOVEMBER 11, 2024

Shopping is about more than just a transaction, as evidenced by our inaugural global feature on the ‘Most desirable shopping precincts’. And here’s a glimpse at three places in this year’s list that we think are worth knowing. So far this year, it has facilitated over 70 pop-up brand activations.

Specialty Store

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services. What are you listening to?

Payment Services