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Foot Locker Debuts ‘Store of the Future’ in New Jersey

Retail TouchPoints

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., for additional reinvented stores it will open in 2024 , including at the brand’s NYC flagship and locations in Paris, Melbourne and Delhi.

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Theatro 2023 Retail Customer Experience Survey

Theatro

But they’ve also become more accustomed to the advantages of e-commerce, such as avoiding long lines and having an almost infinite amount of product information at their fingertips. This makes them more impatient with the in-store experience,” said Theatro CEO Chris Todd.

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Tips to avoid sensory overload at Christmas

Inside Retail

By design, Christmas is an explosion of sensory stimuli designed to fire all at once: colour, sparkle, lights, crowds, queues, music, extended product lines, changes to store layouts and pricing. What do I need to return gifts – the future returns process only adds to my to-do list.”. The every channel experience.

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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand.

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The Post-COVID Store: How to Tap the Pent-Up Need for Interaction Without Sacrificing Safety

Retail TouchPoints

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it.

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The retail rebound and the role of digital

Retail Focus

Even with the vaccine rollout well underway and lockdown now behind us, shoppers are yet to return to the high street in the same numbers. And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. Consumer spending shifted online.

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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Contactless Is Important, But Don’t Let It End At Curbside Pickup. However, these retailers still have ways to draw customers back.

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