Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Returns 278

Returns Shopping Promotions Social Commerce 278

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. Search friction on one site can complicate the customer’s overall shopping experience as well.

Customer Experience 264

Customer Experience Checkout Marketing Spend Consumer 264

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Something that was once free is now an added cost — and customers are taking notice.

Customer Retention 263

Customer Retention Returns Merchant Services Shipping 263

Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. He quotes Amazon founder Jeff Bezos who describes Amazon not as a retail company but as a customer experience company. “I

Customer Experience 246

Customer Experience Checkout Returns Advertising 246

Inside Retail

DECEMBER 11, 2023

The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1 An example of the importance of the experience is in restaurants. An example of the importance of the experience is in restaurants.

Customer Experience 147

Customer Experience Promotions Returns Shopping 147

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 289

Customer Experience Returns Management Shopping 289

Retail Focus

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

Returns 299

Returns Markdowns Inventory Management Customer Experience 299

I Vend

SEPTEMBER 14, 2021

Online shopping has grown dramatically, with more of us choosing to shop from home and have our purchases delivered to the door. The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue.

Customer Experience 96

Customer Experience Returns Shopping Planning 96

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value.

Returns 304

Returns Merchant Services Drop-Shipping Shipping 304

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic. Omnichannel shopping.

Customer Experience 302

Customer Experience Checkout Consumer Marketing 302

Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns. Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities.

Returns 242

Returns Merchant Services Fulfillment Inventory Management 242

Retail Focus

JANUARY 8, 2024

Despite arguments that e-commerce would not be up to par with the high-end retail experience in brick-and-mortar locations, companies like LVMH and Burberry remained successful in personalising the shopping experience for their customers through video consultations and live-streaming events.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Retail TouchPoints

SEPTEMBER 27, 2022

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. Beginning in Oct. 1, 2022, through Jan.

Returns 313

Returns Shopping Consumer Customer Experience 313

Retail Gazette

FEBRUARY 6, 2024

The beginning of the year is traditionally a peak period for returns and 2024 has been no exception, with retailers experiencing a surge in unwanted items being sent back. The trend is being driven by several factors, including the cost-of-living crisis, with returns volumes increasing notably.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 256

Returns Payment Services Shipping Accounting 256

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

Returns 276

Returns Location Customer Experience Shopping 276

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 163

Customer Experience Social Commerce Checkout Returns 163

Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

Returns 318

Returns Fashion Supply Chain Management Shopping 318

Inside Retail

AUGUST 15, 2021

Online shopping has surged by 30 percent since the pandemic began and the share of e-commerce as a purchasing platform is continuing to grow. However, this approach is short-sighted and ignores the clear message that returns are sending us. Convert returns into loyalty. Your returns process is part of your customer experience.

Returns 246

Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

Clienteling 277

Clienteling Returns Fashion Apparel 277

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 333

Returns Merchant Services Department Stores Shipping 333

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 277

Discount Store Shopping ATS Payment Services 277

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options.

Checkout 292

Checkout Payment Services ATS Returns 292

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 262

Returns Apparel Fashion Supply Chain Management 262

Retail TouchPoints

NOVEMBER 15, 2023

However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 This enables ITOps and engineering teams at retail brands to find and address issues faster and with more precision, so those issues never impact the consumer and their shopping journey.

Shopping 317

Shopping Checkout Returns Consumer 317

Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. Over time, that’s seen the return on investment come down significantly. The margins are so small because the cost is so high, so it’s unsustainable.

Advertising 246

Advertising Returns Promotions Checkout 246

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

DECEMBER 22, 2023

Making In-Store Shopping More Convenient with Endless Aisles Consumers are already familiar with QR codes — they scan QR codes to access restaurant menus, enter contests, contact support, redeem rewards and so much more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

Shopping 292

Shopping Checkout Visual Merchandising Consumer 292

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. customers in the Amazon mobile app. customers over the coming weeks. customers over the coming weeks.

Shopping 253

Shopping Advertising Customer Experience Apparel 253

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. At the center of the research was a narrative around the economy and the impact of inflation.

Consumer 260

Consumer Shopping Shipping Returns 260

Inside Retail

MARCH 26, 2024

He opened one in Melbourne a month later, and another in Brisbane just two months after that, and by the end of the year, he had nine shops employing 50 people. Tailored customer-centric omnichannel approach With a paid membership program, Club 99, that boasts over 1.6 We want to be known as the world’s most approachable bike shop”.

Returns 130

Returns Planning Specialty Retailers Customer Experience 130

Retail TouchPoints

JUNE 1, 2022

The shop-in-shop retail approach can yield benefits for both the host retailer and the hosted brand, but there are certainly challenges to entering into this type of partnership. How is it appealing to the customer? Would standing out or blending within the host environment drive the most traffic to the shop-in-shop?

Shopping 297

Shopping Location Jewelry Customer Experience 297