Retail Gazette

JUNE 10, 2025

Debenhams Group (formerly known as Boohoo Group) has teamed up with artificial intelligence platform UiPath to implement AI at scale across its product pricing and promotions strategy. This approach keeps pricing aligned with actual demand – enhancing both customer satisfaction and commercial impact.”

Promotions

A1 Retail

FEBRUARY 28, 2025

Differs (stand #E40) A predictive AI SaaS solution that optimises discounts for each product, allowing retailers, including Sephora and H&M, to sell more at higher prices, protecting margins and optimising markdowns to generate sell-through. Register for free to attend, here.

Markdowns

Small Biz Trends

JULY 7, 2025

Quality Customer Service: Prioritize exceptional customer service and streamlined shipping practices to build trust, enhance brand reputation, and foster long-term customer relationships. With millions of potential buyers at your fingertips, it’s an exciting way to turn your passion for selling into a profitable venture.

Payment Services

I Vend

OCTOBER 26, 2024

The ability to see exactly what is on hand, in transit, or awaiting arrival at any given moment allows you to respond quickly to demand, ensuring you never run out of popular products or tie up capital in excessive stock. It frees up staff resources to focus on customer experience and growth.

Inventory Management

CJ Retail Solutions

JULY 21, 2025

You might think of it as a symphony, where each instrument plays its part to create a beautiful melody; in this case, the instruments are the different sales channels working together to enhance the customer experience. It involves creating a unified brand presence that allows customers to transition smoothly between channels.

Shopping

Retail TouchPoints

JANUARY 13, 2025

13 at the NRF Big Show in NYC, offering a rare opportunity to hear from all three brands in unison, particularly as the company continues to face activist pressure. Let’s put people back into the fitting rooms to make sure the service experience is better. The leaders of Macys Inc. Tony Spring, Chairman and CEO of Macys Inc.,

Department Stores

Retail TouchPoints

MARCH 19, 2025

Beyond the Sales Floor: Why Fitting Room Insights Matter Its tempting to celebrate total sales or overall conversion rates – who wouldnt be thrilled to see a new product launch sell through at 75%? But what if deeper data revealed that only 9% of customers who tried that product in the fitting room went on to purchase it?

Visual Merchandising

Retail TouchPoints

OCTOBER 16, 2023

But at the same time merchants’ margins are being squeezed, making intelligent pricing and promotions strategies even more critical for success. Localization is critical because there’s so much nuance across different regions,” said Matthew Pavich, Senior Director of Retail Innovation at Revionics in an interview with Retail TouchPoints.

Markdowns

Retail TouchPoints

AUGUST 27, 2024

“With so many things happening over the last two years — the pandemic, political pressures, social justice protests, geopolitical and supply chain challenges — everyone stayed at a perfect moderate level of anxiety,” said Ericka McCoy, Chief Marketing Officer at analyst firm Resonate in an interview with Retail TouchPoints.

Markdowns

Retail TouchPoints

AUGUST 13, 2024

Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks. These tasks require human judgment, empathy and creativity to navigate effectively, ensuring positive customer experiences and upholding ethical standards.

Markdowns

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. This helps us to not only capture sales, but also mitigates markdown risk because we avoid stranding product unnecessarily in our stores.

Fulfillment

Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? And don’t forget the shopper looking for that end-of-season deal.

Markdowns

Retail TouchPoints

OCTOBER 15, 2021

According to Edited, the total number of consumers deemed “plus-sized” is set to grow at twice the rate of the rest of the market. Edited’s data points to a severe gap in the market creating a feeling of “otherness” among a significant consumer base that has an expanding share of wallet, according to Kayla Marci, Market Analyst at Edited.

Consumer

Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. The desire to ship even ground service from stores to deliver more orders within two business days is another customer experience-focused market driver.

Fulfillment

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The brand deployed a SaaS module from SoundCommerce , dubbed SoundProfit 360, that provides real-time order tracking and shopper-level profitability insights.

Markdowns

Retail TouchPoints

AUGUST 1, 2024

The deployment is designed to reduce the risk of markdowns and stock shortages while also limiting the impact of underperforming products. First Insight’s platform gives us fast, actionable insights into our customers’ preferences, which has already provided significant value.”

Markdowns

Inside Retail

SEPTEMBER 3, 2024

In this article, we will look at the benefits and the key areas to apply AI in the retail industry. This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Here are the key areas to apply AI in retail.

Loss Prevention

Retail TouchPoints

NOVEMBER 8, 2022

Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for. Use Tech to Augment the Customer Experience.

Returns

Retail TouchPoints

MARCH 14, 2023

That means online retailers in particular should be on the lookout for ways to minimize the costs returns incur as well as the number of returned items that come in , since minimizing markdowns during a tough economic climate is one area where return minimization strategies can have an impact on the retailer’s bottom line. “

Returns

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Who doesn’t want that?

Merchant Services

Retail TouchPoints

FEBRUARY 15, 2023

“We created the Ai.Retail platform several years ago [to offer retailers] a repository of capabilities that teams could quickly pull off the shelf as they’re figuring out what to do with all their data,” said Jill Standish, Global Retail Lead at Accenture in an interview with Retail TouchPoints. “So

Merchant Services

Retail TouchPoints

JANUARY 3, 2023

Becoming proficient at navigating these obstacles is key to protecting retail profits. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. This was especially evident on Black Friday, when many merchants offered steep markdowns to compete.

Merchant Services

Retail TouchPoints

FEBRUARY 12, 2021

Let’s take a closer look at the reasons why RFID has been thriving — past, present and future — including how it will continue to play a supporting role in a post-COVID-19 world, and how it shows promising signs of supporting and integrating with emerging technology. Angela Fernandez is the Vice President of Community Engagement at?

Fulfillment

Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. The real complexity comes when we are looking at thousands of SKUs.

Merchant Services

Retail TouchPoints

MARCH 3, 2023

at its flagship banner and up 5.8% at Family Dollar stores, but even discounters are facing cautious consumer spending and employee pay raises that aren’t expected to pay off for some time. at its flagship banner and up 5.8% Beauty sales were a bright point at both businesses. during Q4, but they were up 0.6%

Markdowns

Retail TouchPoints

JUNE 18, 2024

Most consumers are willing to part with personal information in exchange for something they value – and consumers value many things beyond discounts and markdowns. A company that can strike that balance and discover what consumers are willing to accept in exchange for personal data can build detailed profiles of its customers.

Markdowns

Retail TouchPoints

AUGUST 19, 2024

Even worse, these promotions often fail to clear the desired inventory at all. Discounts of 60% or more can be problematic unless they are at the very end of your markdown season, as customers start to perceive them as artificial and question if your prices mean anything at all.

Consumer

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. What can retailers do to eliminate or at least minimize these?

Drop-Shipping

Retail Focus

FEBRUARY 17, 2022

Antuit.ai’s Forecasting, Allocation and Replenishment solution is an omnichannel-aware suite that employs leading-edge AI and machine learning to anticipate consumer demand at the most granular levels across all fulfilment channels by leveraging internal and external data to evaluate all demand drivers.

Markdowns

Retail TouchPoints

JULY 31, 2023

alone at $100 billion. Incidents of customers unable to find an associate to help them increased 36.3% We expect this to continue to improve and thankfully many of the issues are targeted at specific products and not as systemic as they have been during the last three years,” according to the report.

Markdowns

Retail Focus

FEBRUARY 8, 2022

And right now, it looks as though they are not getting all the information and help they need; the research also showed that 57% would like to have more access to product details in addition to pricing, whilst 49% would like more digital signage at the shelf-edge to help inform their buying decisions.

Markdowns

Inside Retail

JUNE 20, 2023

Additionally, by assessing sentiment, mood and tone from a customer on the phone (Are they stressed out, upset, angry, indifferent?) GenAI can adapt to resonate and connect at the appropriate level, given the task or resolution at hand. Retailers must take a human-centric approach when designing new customer experiences.

Markdowns

Independent Retailer

DECEMBER 23, 2022

Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . This is complicating retailer’s ability to shift with consumer behaviors,” Dr. Madhav Durbha, VP supply chain strategy at Coupa , said. Offer Promotions & Product Markdowns.

Inventory Management

Retalon

AUGUST 16, 2019

Not only do you have to decide which metrics are most likely to provide high-value consumer data, but then you must have the resources on hand to analyze it in search of trends that help you to hone your brand strategies and better personalize the retail customer experience. Benefits and Challenges of Personalization.

Customer Experience

365 Retail

JULY 16, 2021

Sales at high-end fashion brand Burberry have returned to pre-pandemic levels despite some restrictions for Covid-19 still remaining in place, the company revealed. The company said: “This was driven by new, local, young customers buying across our core categories.”.

Returns

365 Retail

FEBRUARY 17, 2022

Antuit.ai’s Forecasting, Allocation and Replenishment solution is an omnichannel-aware suite that employs leading-edge AI and machine learning to anticipate consumer demand at the most granular levels across all fulfilment channels by leveraging internal and external data to evaluate all demand drivers.

Markdowns

Inside Retail

JANUARY 26, 2022

LN: A chance chat with a handsome Aussie (who would become my husband) at a little sushi restaurant on 49th Street in Manhattan brought me initially from NYC to Sydney 11 years ago and then to Singapore, and then to Melbourne. We’re also not a brand that takes markdowns on stock after six weeks. What brought you to Melbourne?

Fashion