Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

Payment Services 263

Payment Services Drop-Shipping Fulfillment Shipping 263

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

Customer Experience 115

Customer Experience Drop-Shipping Employee Engagement Accounting 115

Inside Retail

FEBRUARY 6, 2023

Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

Drop-Shipping 130

Drop-Shipping Returns Fulfillment Shipping 130

365 Retail

NOVEMBER 20, 2023

TikTok Shop has today announced a new partnership with Royal Mail to help merchants of all sizes improve their delivery experience and thrive on the platform. Click & Drop is Royal Mail’s primary shipping solution. Sellers can rest easy knowing their deliveries are in good hands.”

Merchant Services 105

Merchant Services Drop-Shipping Shopping Shipping 105

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 276

Fulfillment Drop-Shipping Supply Chain Management Grocer 276

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 232

Returns Drop-Shipping ATS Shipping 232

Retail TouchPoints

APRIL 3, 2024

This can include options like in-store returns for online purchases, box-free returns at specific drop-off locations or even home pickup services; Simplify the returns process: U.S. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

Returns 191

Returns Drop-Shipping Shipping Consumer 191

Retail TouchPoints

DECEMBER 8, 2023

How do these brands turn around these drops so quickly? This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. The success of any pop culture-related merch drop is not just production speed.

Drop-Shipping 249

Drop-Shipping Apparel Accounting Shipping 249

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints. Continued Data Gathering Sets a Path for the Future.

Drop-Shipping 292

Drop-Shipping Fulfillment Customer Experience Shipping 292

Retail TouchPoints

MARCH 30, 2021

The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience. We’re always testing new, innovative ideas to deliver the goods our customers want,” said Jerome Griffith, CEO of Lands’ End in a statement.

Drop-Shipping 201

Drop-Shipping Fulfillment Shipping Customer Experience 201

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We trillion sold by U.S.

Returns 251

Returns Drop-Shipping Wholesale Shipping 251

Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout.

Drop-Shipping 266

Drop-Shipping Outdoor Shipping Checkout 266

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

Drop-Shipping 268

Drop-Shipping Returns Shipping Consumer 268

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. On the other hand, the retailer waits for the dress to be returned.

Returns 266

Returns Drop-Shipping Customer Experience Customer Retention 266

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. Over the course of the COVID-19 pandemic, items that consumers shopped for reflected the stay-at-home sentiment, such as household essentials, electronics and entertainment and health, beauty and wellness products.

Drop-Shipping 153

Drop-Shipping Shipping Beauty and Health Fulfillment 153

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 214

Merchant Services Drop-Shipping Shipping Payment Services 214

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

AUGUST 15, 2022

In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

Drop-Shipping 205

Drop-Shipping Shipping Outdoor Customer Retention 205

Inside Retail

OCTOBER 17, 2023

Accurate inventory management helps ensure efficient order fulfilment and a seamless omnichannel experience. Customers expect to browse products across different channels and see what stock is available. Retailers can streamline processes such as click-and-collect, ship-from-store, or in-store pickups.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

AUGUST 23, 2023

Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.

Drop-Shipping 202

Drop-Shipping Visual Merchandising Consumer Apparel 202

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

Drop-Shipping 220

Drop-Shipping Shipping Accounting Management 220

Inside Retail

FEBRUARY 28, 2022

As we look back at the past couple of years for clues about what the future holds for supply chains, we see similar issues have become apparent across e-commerce and international logistics. Retailers are developing the flexibility to organise multiple channels to customers on short notice.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Retail TouchPoints

JULY 3, 2023

If you asked our CEO pre-pandemic who we were, he would say we are a marketing and entertainment company that happens to sell shoes ,” said Jenna Flateman Posner, Chief Digital Officer (CDO) at Snipes in an interview with Retail TouchPoints. “We However, reaching its current level of success — 308 U.S. It’s a nightmare.

Management 266

Management Payment Services Drop-Shipping Marketing 266

Retail TouchPoints

MARCH 2, 2022

Level 1 — 1st Party Ecommerce: At this level, the site operator sources products, negotiates purchase contracts, merchandises, carries the inventory (physically and financially), determines pricing, ships products and handles the logistics and returns on its own. Tom McFadyen is CEO, Analyst and Author at McFadyen Digital.

Drop-Shipping 221

Drop-Shipping Shipping Specialty Retailers Management 221

Retail TouchPoints

AUGUST 1, 2023

The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. A more nefarious culprit may be at the heart of the matter. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability.

Drop-Shipping 243

Drop-Shipping Consumer Shipping Returns 243

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 246

Fulfillment Drop-Shipping Markdowns Shipping 246

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Shift Your Thinking and be More Flexible to Meet Changing Customer Needs.

Drop-Shipping 251

Drop-Shipping Shipping Marketing Customer Experience 251

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 163

Returns Drop-Shipping Store Operations Shipping 163

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. Target and other big box stores experienced triple-digit jumps as well. .

Comparison Shopping 218

Comparison Shopping Drop-Shipping Fulfillment Planning 218

Retail TouchPoints

AUGUST 16, 2021

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. Retailers like Zappos paved the way for bracketing to become an acceptable ordering method.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 193

Fulfillment Drop-Shipping Shipping Customer Retention 193

Retail TouchPoints

JUNE 10, 2020

Due to the coronavirus, retailers saw a drop in returns abuse in the early part of 2020, driven primarily by the drop in transactions overall. Wardrobing has a negative impact on the merchants — driving up shipping and replacement costs while also impacting what can be returned and sold at full price.

Returns 151

Returns Merchant Services Drop-Shipping Accessories 151

Retail TouchPoints

MAY 4, 2021

Powell and CEO Charlie Cole, both of whom started at the company in early 2020, are part of a “new team charged with giving the brand its groove back, and that requires tech investment,” Powell said in an interview with Retail TouchPoints. It could be something as simple as a button that doesn’t render properly on a mobile device.

Drop-Shipping 207

Drop-Shipping Shipping Fulfillment Point of Sale 207

Independent Retailer

AUGUST 5, 2022

The difference lies in the audience — low-code is aimed at developers or professionals with some technical knowledge. Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls. Traditional coding is replaced by dragging and dropping UI components.

Drop-Shipping 77

Drop-Shipping Fulfillment Shipping Management 77