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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

People have been saying “Retail is dead” for several years now. in its fiscal year 2023 (ending in September) versus 2022…which may come as no surprise to you at all if you’ve been in a Costco on a Saturday lately. No, retail isn’t dead. Bad retail is dead. The problem is it simply isn’t true. Costco grew revenue by 6.7%

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Is the DTC business model dead, or just evolving?

Inside Retail

Like many trends, the discourse around DTC is a rollercoaster, ranging from ‘DTC is dead!’ to ‘Look at this amazing DTC brand! But first, let’s take a look at the history of DTC and why it became so popular. Is DTC dead? Engaging with customers directly online is particularly appealing for new brands.

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Revealed: How retailers can satisfy consumers facing cost-of-living challenges

Inside Retail

Those percentages underline the importance of price – and value – as key factors in the relationship between a retailer and its customers. Experience matters Regardless of channel, a smooth and efficient shopping journey is crucial for customer satisfaction. Finding out it’s unavailable feels like a dead end.

Consumer 130
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Five Ways Ecommerce Retailers Can Sleep Well and Sell More This Black Friday

Retail TouchPoints

Not only does this help customers find what they want faster, but it also increases basket size. During high-volume shopping periods like Black Friday, the last thing a retailer wants to do is promote out-of-stock or limited-stock items. Avoid the ‘zero results’ dead end. Set up merchandising boost rules.

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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

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Why AMP for Email has a Place in Every Email Marketers’ Playbook

Retail TouchPoints

Are they in stock? Because let’s face it — there’s nothing worse than finding a really neat item and navigating to the website only to discover it’s out of stock or no longer on sale. AMP elevates customer experiences, making emails more powerful, useful and engaging. Do they have the right size? Are they still on sale?

Marketing 251
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The Fragrance Shop (TFS) partners with BetterCommerce to improve the customer experience

A1 Retail

The company needed to find a way to keep the engine running and satisfy customer demands even when its physical stores were closed. It also wanted to create better omnichannel customer experiences and offer customers subscription services and purchase perks that would encourage loyalty. Customer 360. respectively.