Retail TouchPoints

AUGUST 4, 2021

The financial burden of finding, hiring and training replacement employees alone is enough to wreak havoc on an otherwise successful operation. When examining the negative impact this disruption of staff has on the customer experience as well, it’s obvious why success is not easily sustained. Streamline workplace operations.

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Wiser

SEPTEMBER 27, 2023

Additionally, it can encourage higher response rates as customers feel more inclined to participate in surveys when they are assured their personal information will not be misused or disclosed. In summary, respecting and ensuring the anonymity and confidentiality of survey respondents is at the heart of ethical and effective survey design.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Retail TouchPoints

AUGUST 15, 2022

Considering the headlines surrounding the “Great Resignation,” it should come as no surprise that employee turnover is impacting customer experiences and overall loyalty efforts. Inflation and the threat of a recession are bringing discounts to the forefront. Invest in Your People . Be Transparent About Inventory Challenges

Drop-Shipping 221

Drop-Shipping Shipping Outdoor Customer Retention 221

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? Read the article and find out.

Customer Retention 18

Customer Retention Customer Experience Consumer Marketing 18

Hyken

MAY 4, 2023

Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52