Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 246

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Inside Retail

NOVEMBER 20, 2022

Essentially, shoppers could walk in, scan a QR code from their Amazon mobile app at a turnstile, add their items to their baskets within the store, and just walk out when they were finished. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store. Cutting down costs.

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Checkout Payment Services Supermarket Specialty Store 130

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. ShipStation’s focus on product enhancement comes at a pivotal time in the e-commerce landscape. Furthermore, post-purchase behaviour also underscores the importance of flexibility in fulfilment options.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site.

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Merchant Services Checkout ATS Fulfillment 247

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Additionally, Q2 saw declines across the board at Wish, with revenues down 42% YoY to $78 million. and Canada. The 1,200 Pudo pickup points across the U.S.

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Location Drop-Shipping Shipping Returns 202

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

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Management Loss Prevention ATS Store Operations 164

Retail TouchPoints

AUGUST 17, 2022

Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. in 2019 to 14.9%

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Payment Services Advertising Returns Checkout 359

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

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Returns Fulfillment Shipping Checkout 213

Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

365 Retail

JUNE 21, 2021

Tesco is set to launch its first checkout-free store following a successful trial for staff at its head office over the past year. He said: “The key changes that we’re seeing since the restrictions have been eased is a return to more normalised shopping patterns. The comments come as sales in its UK supermarkets grew 0.5%

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Checkout Returns Planning Shopping 62

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.”

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Apparel Payment Services Checkout Location 245

Inside Retail

AUGUST 23, 2023

According to Woolworths’ managing director of supermarkets Nancy Davis, the supermarket business is investing in ‘scan assist’ technology, which can tell if items in a customer’s trolley have been scanned or not, and alert them, as well as installing double gates to provide a further barrier to exit.

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Supermarket Checkout Department Stores Management 246

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Returns Fulfillment Checkout Marketing 197

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. The Seamless Experience Personalization at every touch point is what brings customers back time and time again.

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Returns Checkout Apparel Advertising 250

Star Miconics

OCTOBER 6, 2023

But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets? When patrons have a seamless transaction process, they’re more likely to think highly of your brand and return, fostering a loyal customer base and boosting your long-term sales.

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Payment Services Marketing ATS Checkout 97

Retail TouchPoints

NOVEMBER 15, 2023

So how can retail leaders create a more resilient online shopping journey this holiday season — one that keeps customers engaged, reduces cart abandonment rates and creates greater brand loyalty so shoppers keep returning? Patrick Lin is currently the SVP and GM, Observability at Splunk.

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Shopping Checkout Returns Consumer 298

Inside Retail

FEBRUARY 18, 2024

“We wanted to give users the ability to better manage their cash flow. BridgerPay : The payment operations layer that seamlessly connects any payment provider (Shopback in this case) to the merchant’s checkout, according to its business logic, and without any effort from the merchant’s side. How Was the Solution Deployed?

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Merchant Services Payment Services Checkout Customer Experience 130

Retail TouchPoints

OCTOBER 4, 2023

There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time. Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. after deploying both of these tactics.

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Merchant Services Social Commerce Checkout Payment Services 254

Inside Retail

NOVEMBER 14, 2023

New Zealand clothing retailer Glassons is to join the tenant lineup at Westfield Knox’s new fashion and lifestyle precinct scheduled to open on November 23. Meanwhile, Uniqlo’s store will span 1154sqm and feature 10 fitting rooms and five self-checkout machines.

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Fashion Outdoor Checkout Returns 130

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 262

Retail TouchPoints

FEBRUARY 27, 2024

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.

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Payment Services Wholesale Store Layout Inventory Management 245

Inside Retail

SEPTEMBER 11, 2023

The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment. At the other end of the scale came another surprise.

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Merchant Services Payment Services Checkout Returns 289

I Vend

OCTOBER 10, 2023

Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. These are tried and true tactics that get consumers to buy on impulse. But what if they’re not in the mood?

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Checkout Consumer Advertising Shopping 184

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19. Smooth Operators Appeal Online And Off.

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Retail Trends Payment Services ATS Checkout 176

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

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Checkout Inventory Management Payment Services Returns 105

Retail Focus

NOVEMBER 29, 2023

Stock availability and checkout experiences: Not surprisingly, when Gen Z shoppers make a trip to a store, they expect a good range of stock and on-shelf availability. As shoppers of all ages seek out stores – during the Golden Quarter and year-round – retailers are tasked with reinventing their stores for a modern, channel-agnostic age. “At

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Planning Checkout Shopping Consumer 173

Inside Retail

MAY 31, 2022

But it’s important to consider the costs as well as the benefits before jumping at a new payment method. To make sure it’s the right choice for you, look at the BNPL offering from every angle – the cons as well as the pros. Is offering BNPL likely to drive higher customer returns and, if so, can you handle it?

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Payment Services Checkout Finance Returns 130

Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. Tyler Wells is the North American Sales Manager for MicroTouch.

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Advertising Sporting Goods Returns Inventory Management 221

Retail TouchPoints

APRIL 5, 2022

“Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience. Consumers are now more digital, and they’ve gotten into these habits.

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Merchant Services Payment Services Checkout Consumer 347

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high.

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Returns Merchant Services Shipping Payment Services 130

Retail Focus

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 211

Retail TouchPoints

AUGUST 27, 2020

Technology will be a major differentiator at Amazon Fresh. For example shoppers using the Amazon Dash Cart can skip the checkout line. Customers making pickups will have their own dedicated parking spaces, and shoppers also can grab their other Amazon packages or return products free of charge.

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Checkout Location Returns Shopping 289

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. . A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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Fulfillment Inventory Management Returns Point of Sale 294

Retail TouchPoints

APRIL 18, 2023

There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

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Merchant Services Payment Services Social Commerce Returns 246

Retail TouchPoints

MARCH 21, 2022

5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement. 5G can Drive Consumer Engagement.

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Payment Services Checkout Supply Chain Management Customer Experience 251